Presentation to Burial Fund Subscribers of South Africa

Presentation to Burial Fund Subscribers of South Africa 28 January 2021 New Apostolic Church Southern Africa

Burial Fund Subscribers Agenda Burial Premium 2021/2022 Easy. Pay New member applications Lapsed policy rules Procedures at the time of death Claims information Funeral support services New Apostolic Church Southern Africa

Burial Premium 2021/22 28 January 2021 New Apostolic Church Southern Africa

Burial Premium – 2021/22 The Burial Premium for the 2021/2022 is R 450 This represents an increase of 22% on the 2020 premium The increase is attributed to the following: § Benefit increase from R 12, 000 to R 20, 000 (67%) § Repatriation benefit – international & provincial § Integration with Easy. Pay § Increased number of deaths due to the COVID-19 pandemic The Burial Fund continues to subsidise the premiums – up to 30% New Apostolic Church Southern Africa

Burial Premium Payments 2021/22 28 January 2021 New Apostolic Church Southern Africa

Burial Payments – 2021/22 From 2021 burial premiums can only be paid using Easy. Pay Due Date is 30 June 2021 Easy. Pay accepts full and part premium payments Safe and convenient Available at over 10, 000 outlets in South Africa Interphases seamlessly with banking Upload to MIS, accurate allocation Reduces admin burden in the congregation New Apostolic Church Southern Africa

Retailers offering Easy. Pay payment solution NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Certificate of Membership NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

What is needed for Easy. Pay transaction NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

What is needed for Easy. Pay transaction Unique Bar Code >>>>>> 921 394 137 425 7 Unique 13 -digit number NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

New Member Applications 28 January 2021 New Apostolic Church Southern Africa

New Member Applications Application forms must be completed by the congregation Burial Coordinators New members make initial payment in the congregation and must ensure a receipt is issued Burial Coordinators and Rectors please ensure all new application documentation is sent to burial@nac-sa. org. za New application forms are available on MIS and the website NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

New Member Applications cont… Health declarations are to be completed on the application forms. Normally a 3 month waiting period is applicable. No waiting period is required for 21 -year olds who were previously on their parents’ burial. When joining after the closing date, a pro rata premium will apply Pre existing conditions NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Lapsed Policy Rules Reminders 28 January 2021 New Apostolic Church Southern Africa

LAPSED POLICIES Old Mutual will not honour the benefits of a policy which has lapsed (irrespective of term of membership in the Burial Fund) Members who lapse and rejoin are considered “New Applications” All restrictions and waiting periods will apply to new applications NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Procedures at the time of death 28 January 2021 New Apostolic Church Southern Africa

What is the procedure when a loved passes away? Inform your spiritual leader Request the undertaker to remove the body. Burial Coordinator, Priest or Rector are to complete the Deceased Notification Form in consultation with relatives of the deceased. The member provides the undertaker with the Deceased Notification Form. The member completes the Old Mutual claim form and the Rector signs NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

What is the procedure when a loved one passes away? cont… The member submits claim form together with all required documentation to Old Mutual on gapdeathclaims@oldmutual. com Old Mutual pays cash benefit within 48 hours - after all documents and the claim form was received and approved. The undertaker confirms arrangements with family and Rector. Funeral date and time announced by Rector only after family has confirmed with undertaker. NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

The Claims Procedure 28 January 2021 New Apostolic Church Southern Africa

Important information about the Old Mutual claim Requests for assistance with claims must be directed to the Burial Coordinator, section Priest, or the Rector Old Mutual branches do not provide support for claims or queries relating to claims. Claim forms are available on MIS and the NAC website - www. nacsa. org. za Claim forms must be signed by the Rector, Priest or Burial Coordinator (Not by the member). NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Funeral Support Services 28 January 2021 New Apostolic Church Southern Africa

FUNERAL SUPPORT SERVICES THIS IS TELEPHONIC SERVICE ONLY AND NOT A WALKIN SERVICE Assistance and advice regarding claims procedures. Legal assistance regarding funeral procedures, e. g. death certificates, removal of body, etc. Advice on the handling of all necessary documentation, such as obtaining a death certificate and cross-border documentation. Assistance in finding a tombstone provider. Referral to a pathologist if necessary, as well as reputable undertakers and providers of other funeral services. NACTV Presentation – 28 January 2021 This service is available 24 hrs a day 7 days a week: Call 0860 000 500 Or +27 (0)11 745 9134 if dialling from outside South Africa. New Apostolic Church Southern Africa

FUNERAL SUPPORT SERVICES cont… REMINDER: This service is for telephonic assistance only The scheme number - 96391 (is also on the claim form). The name and identity number or date of birth of the deceased. The name and identity number or date of birth of the main member. Where the deceased is not the main member, proof of relationship is required. NACTV Presentation – 28 January 2021 This service is available 24 hrs a day 7 days a week: Call 0860 000 500 Or +27 (0)11 745 9134 if dialling from outside South Africa. New Apostolic Church Southern Africa

Contact details Contact number 0860 994 106 burial@nac-sa. org. za gapdeathclaims@oldmutual. com NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Funeral Divine Services New Apostolic Church Southern Africa

Funeral Divine Services Loss of a loved one is a uniquely challenging time The funeral divine service is aimed at healing for mourners The funeral service serves to provide comfort and strength Like all divine services is characterised by the activity of the Holy Spirit. With solemn words the deceased is surrendered to the earth (Genesis 3: 19) Leaders need to ensure attendees the experience of God’s through the Holy Spirit. NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Why address the topic of funerals? The introduction of eulogies and tributes Streaming of funeral services to other DA areas Shift from purely comfort to celebrating the life of the deceased Funerals of relatives of members who are not New Apostolic A need for uniformity in our funeral practices Rectors and Bereaved requested guidelines Undertakers new to the church Promote funeral services focussed on essential spiritual elements NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Eulogies and Obituaries New Apostolic Church Southern Africa

Eulogies and Obituaries Eulogies (on request) are done after the last choir or soloist performance before the funeral service or after the divine service before the closing anthem Eulogies are delivered from a podium or other visible position in the church, but not from behind the altar. An appropriate speaker should be used. One who is able to handle the pressure of public speaking and not be overwhelmed by their own grief Duration is 5 minutes. Appropriate content befitting a divine service should only be shared. Obituaries (not compulsory) are prepared by the family and read by the officiant. The officiant decides on the final content to be read. He may choose to omit, enhance or share details during the divine service. The officiant will communicate any changes prior to the funeral service. An obituary needs to be an accurate account of the life of the deceased. Baptism, Sealing, Confirmation, wedding and ordination dates can be found on the member record on MIS NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Music for Funerals As with all divine services the officiant and or the music leaders choose the programme for the divine service Live performances by musicians are the standard. Soloists only during COVID and at a later stage choirs and orchestras. The use of back tracks is discouraged Hymn favourites of the deceased or family may not be appropriate for a funeral (e. g. O Happy Day. . ? ) Selection of hymns from our hymnals Secular music is certainly not appropriate Choice of soloists are the responsibility of the music leaders. Requests for special arrangements should be discussed with the music leaders. NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

The role of the undertakers Logistical arrangements involving the moving and storage of the deceased Liaison with hospital, mortuary, cemetery, family Execute the plans of the family for the funeral Responsible for all relevant paper work Are guided by the rules and practices of the church and do not dictate the arrangements Should not engage in any marketing on church premises to grieving relatives or attendees at the funeral NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Classification of current practices at funerals The funeral service, a divine service with its own specific character, serves to provide comfort and strength for the bereaved. Like all divine services, the funeral divine service is characterised by the activity of the Holy Spirit. In offering guidance for the preparation of a funeral divine services, 1. Decorative 2. Symbolic 3. Having true spiritual significance NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Classification of current practices Practice Red Carpet Balloons on walkways Letting off balloons Releasing of doves Walking behind hearse Touching of coffin Guard of honour The last post Candle lighting ceremonies NACTV Presentation – 28 January 2021 Decorative Symbolic Yes No No No Yes Yes Spiritually significant No No No New Apostolic Church Southern Africa

Drive-By Memorials New Apostolic Church Southern Africa

Drive-by Memorials During COVID-19 pandemic has become a regular occurrence Arranged by the family of the deceased Not a memorial service, but is an opportunity for people to sympathise with the bereaved No simulations of memorial service – music and prayers NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Points for consideration New Apostolic Church Southern Africa

Further advice for planning funeral services… Ashes in the church Slide Shows Streaming of divine services Memorial services at private residences NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

How do we ensure the success of this message? We communicate this content during our pastoral visits We focus on the spiritual significance of the funeral service We guide and teach knowing the loss of a loved one is not easy NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa

Thank you NACTV Presentation – 28 January 2021 New Apostolic Church Southern Africa