Presentation on Personal Grooming including Behavioral Interpersonal and

Presentation on Personal Grooming, including Behavioral, Interpersonal and Soft Skills Karachi Tax Bar Association February 02, 2017 Contact Address: 4 th Floor, Central Hotel Building Civil Lines, Mereweather Road Karachi - Pakistan Phone: 021 – 35644872 -7 Fax: 021 – 35694573 E-mail: rehan@bakertillymiq. com Presented by: Mohammad Rehan Siddiqui Partner FCA, ACMA, LLB

Personal Grooming 2

What is Personal Grooming? 3

Personal Grooming How people learn? 4

Grooming Levels Personal Level Group Level Organization Level 5

Importance of Personal Grooming Why personal grooming is important? For positive self-image, and to encourage and assist to maintain pleasing and attractive appearance 6

Personal Grooming Clean hair and styled appropriately 7

Personal Grooming (Contd…) Clean hair and styled appropriately Clean nails, skin and teeth 8

Personal Grooming (Contd…) Clean hair and styled appropriately Clean nails, skin and teeth Dress, and 9

Personal Grooming (Contd…) Clean hair and styled appropriately Clean nails, skin and teeth Dress, and Women wear make-up (depends on field) 10

People Perceptions from Groomed Appearance Professionalism Level of sophistication Intelligence Credibility or Reliability, and Respect 11

Behavioral and Interpersonal Skills 12

Interpersonal Communication is an art rather than a science 13

Nine Behavioral Skills 1. 2. 3. 4. 5. 6. 7. 8. 9. Eye communication Posture and movement Gestures and facial expressions Dress and appearance Voice and vocal variety Language and pauses Listener involvement Humor Natural self 14

Eye Communication Look sincerely with other person Intimacy, Intimidation and Involvement 15

Eye Communication (Contd…) Look sincerely with other person Intimacy, Intimidation and Involvement Five seconds for more effectiveness 16

Eye Communication (Contd…) Look sincerely with other person Intimacy, Intimidation and Involvement Five seconds for more effectiveness Beware of an eye dart 17

Eye Communication (Contd…) Look sincerely with other person Intimacy, Intimidation and Involvement Five seconds for more effectiveness Beware of an eye dart Beware of slow-blink, and 18

Eye Communication (Contd…) Look sincerely with other person Intimacy, Intimidation and Involvement Five seconds for more effectiveness Beware of an eye dart Beware of slow-Blink, and Look on the nose bridge right in the middle of the eyes 19

Posture and Movement Stand tall 20

Posture and Movement (Contd…) Stand tall Watch lower body 21

Posture and Movement (Contd…) Stand tall Watch lower body Use the “Ready” position 22

Posture and Movement (Contd…) Stand tall Watch lower body Use the “Ready” position Move, and 23

Posture and Movement (Contd…) Stand tall Watch lower body Use the “Ready” position Move, and Use your own style 24

Gestures and Facial Expressions Learn to be relaxed and natural when you speak Find out own habit (Flaws) 25

Gestures and Facial Expressions (Contd…) Learn to be relaxed and natural when you speak Find out own habit Find out own nervous gestures 26

Gestures and Facial Expressions (Contd…) Learn to be relaxed and natural when you speak Find out own habit Find out own nervous gestures Do not over-exaggerate 27

Gestures and Facial Expressions (Contd…) Learn to be relaxed and natural when you speak Find out own habit Find out own nervous gestures Do not over-exaggerate Smile, and 28

Gestures and Facial Expressions (Contd…) Learn to be relaxed and natural when you speak Find out own habit Find out own nervous gestures Do not over-exaggerate Smile, and Remember personality factor (Buy idea) 29

Dress and Appearance Be appropriate 30

Dress and Appearance (Contd…) Be appropriate Dress at conscious level 31

Dress and Appearance (Contd…) Be appropriate Dress at conscious level Dressing means a lot to audience 32

Dress and Appearance (Contd…) Be appropriate Dress at conscious level Dressing means a lot to audience Pick few people to know well 33

Dress and Appearance (Contd…) Be appropriate Dress at conscious level Dressing means a lot to audience Pick few people to know well Nobody will tell you, and 34

Dress and Appearance (Contd…) Be appropriate Dress at conscious level Dressing means a lot to audience Pick few people to know well Nobody will tell you, and Pick new outfit, try a new look 35

Voice and Vocal Varity Use voice as effective tool, not a barrier Now it is time to change, and 36

Voice and Vocal Varity (Contd…) Use voice as effective tool, not a barrier Now it is time to change, and Record yourself 37

Voice and Vocal Varity (Contd…) A single change in variation may change the meaning Example: I was born in Pakistan 38

Voice and Vocal Varity (Contd…) A single change in variation may change the meaning Example: I was born in Pakistan Ø You were born somewhere else I was born in Pakistan Ø How dare you imply that I wasn’t? I was born in Pakistan Ø I’m a native – not a newcomer I was born in Pakistan Ø Not outside Pakistan I was born in Pakistan Ø Not in New Zealand 39

Language and Pauses Use appropriate and clear language with planned pauses Use direct language Ø I will try to submit the progress report this afternoon, OK? Ø I will submit the progress report before 4 PM today, is that alright with you? 40

Language and Pauses (Contd…) Use appropriate and clear language with planned pauses Use direct language Vocabulary increases with use 41

Language and Pauses (Contd…) Use appropriate and clear language with planned pauses Use direct language Vocabulary increases with use Beware of Jargon, and 42

Language and Pauses (Contd…) Use appropriate and clear language with planned pauses Use direct language Vocabulary increases with use Beware of Jargon, and Pause- an important tool 43

Listener Involvement Maintain active interest 44

Listener Involvement (Contd…) Maintain active interest Involve each person 45

Listener Involvement (Contd…) Maintain active interest Involve each person Enhance your style 46

Listener Involvement (Contd…) Maintain active interest Involve each person Enhance your style Engage in interaction, and 47

Listener Involvement (Contd…) Maintain active interest Involve each person Enhance your style Engage in interaction, and Plan contents ahead 48

Humor Create a bond with listeners Enable them to enjoy listening Don’t tell jokes Do tell stories, and Be aware of feedback 49

Natural Self Be authentic Understand your strength Convert your weaknesses into assets Learn like a juggler, and Communication is a lifelong process 50

Soft Skills 51

What are Soft Skills? Wikipedia defines soft skill as cluster of: that characterize relationships with other people 52

What are Soft Skills? (Contd…) Mind. Tools defines soft skill as Work ethic Attitude Communication Emotional intelligence, and A whole host of other personal attributes 53

Wikipedia (Contd…) Mind. Tools Work ethic Attitude Communication Emotional intelligence, and A whole host of other personal attributes 54

Soft Skills (Contd…) v Self Motivation Skills v Interaction Skills v Development of Personal Traits 55

Self Motivation Skills 56

(Contd…) 1. Growth Mindset 57

(Contd…) 1. Growth Mindset 2. Self-awareness 58

(Contd…) 1. 2. 3. Growth Mindset Self-awareness Emotion Regulation 59

(Contd…) 1. 2. 3. 4. Growth Mindset Self-awareness Emotion Regulation Self-Confidence 60

(Contd…) 1. 2. 3. 4. 5. Growth Mindset Self-awareness Emotion Regulation Self-Confidence Stress Management 61

(Contd…) 1. 2. 3. 4. 5. 6. Growth Mindset Self-awareness Emotion Regulation Self-Confidence Stress Management Resilience 62

(Contd…) 1. 2. 3. 4. 5. 6. 7. Growth Mindset Self-awareness Emotion Regulation Self-Confidence Stress Management Resilience Skills to Forgive and Forget 63

(Contd…) 1. 2. 3. 4. 5. 6. 7. 8. Growth Mindset Self-awareness Emotion Regulation Self-Confidence Stress Management Resilience Skills to Forgive and Forget Persistence and Preservance 64

(Contd…) 1. 2. 3. 4. 5. 6. 7. 8. 9. Growth Mindset Self-awareness Emotion Regulation Self-Confidence Stress Management Resilience Skills to Forgive and Forget Persistence and Preservance Patience, and 65

(Contd…) Growth Mindset 2. Self-awareness 3. Emotion Regulation 4. Self-Confidence 5. Stress Management 6. Resilience 7. Skills to Forgive and Forget 8. Persistence and Preservance 9. Patience, and 10. Perception 1. 66

Interaction Skills 67

(Contd…) 11. Communication Skills 68

(Contd…) 11. Communication Skills 12. Teamwork Skills 69

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 70

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 71

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 72

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 16. Facilitating Skills 73

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 16. Facilitating Skills 17. Selling Skills 74

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 16. Facilitating Skills 17. Selling Skills 18. Management Skills 75

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 16. Facilitating Skills 17. Selling Skills 18. Management Skills 19. Leadership Skills, and 76

(Contd…) 11. Communication Skills 12. Teamwork Skills 13. Interpersonal Skills 14. Presentation Skills 15. Meeting Management Skills 16. Facilitating Skills 17. Selling Skills 18. Management Skills 19. Leadership Skills, and 20. Mentoring / Coaching Skills 77

Development of Personal Traits 78

(Contd…) 21. Managing Upwards 79

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 80

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 81

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 24. Skills in Dealing with Difficult/Unexpected Situations 82

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 24. Skills in Dealing with Difficult/Unexpected Situations 25. Ability to Handle Office Politics 83

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 24. Skills in Dealing with Difficult/Unexpected Situations 25. Ability to Handle Office Politics 26. Influence / Persuasion Skills 84

(Contd…) 21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 24. Skills in Dealing with Difficult/Unexpected Situations 25. Ability to Handle Office Politics 26. Influence / Persuasion Skills 27. Negotiation Skills, and 85

21. Managing Upwards 22. Self-promotion Skills 23. Skills in Dealing with Difficult Personalities 24. Skills in Dealing with Difficult/Unexpected Situations 25. Ability to Handle Office Politics 26. Influence / Persuasion Skills 27. Negotiation Skills, and 28. Networking Skills 86

Take Home Soft Skills list is daunting one q Don’t worry if you don’t have all of them q Most of us don’t q Important thing is to v understand why soft skills are important to v your career success v ask yourself v what soft skills do you already possess, and v which ones do you want to develop next q 87

Any Questions 88

Thank You for Your Time and Participation 89