PRESENTATION On Communication skills Presented By Lalji Tiwari

PRESENTATION On Communication skills Presented By : Lalji Tiwari & Pratibha Pandey BBA 5 TH Sem Central College Of IT, Raipur

Communication is the process by which we exchange meanings, facts, ideas , opinions or emotions with other people.

CLARITY COMPLETE CONCISE COURTEOUS CORRECT CONTINUITY CANDID

The Communication Process Transmission Phase Message Encoding Medium Decoding Receiver (now sender) NOISE Sender Decoding Medium Encoding Feedback Phase Message

Communication Skills for Human Being as Senders u u u Send clear and complete messages. Encode messages in symbols the receiver understands. Select a medium appropriate for the message AND monitored by the receiver. Avoid filtering (holding back information) and distortion as the message passes through other workers. Ensure a feedback mechanism is included in the message. Provide accurate information to avoid rumors.

Communication Skills for HUMAN BEING as Receivers Pay Attention to what is sent as a message. Be a good listener: don’t interrupt. Ask questions to clarify your understanding. Be empathetic: try to understand what the sender feels. Understand linguistic styles: different people speak differently. Speed, tone, pausing all impact communication. This is particularly true across cultures. Managers should expect and plan for this.

Communication Networks in Groups & Teams Wheel Network Circle Network Chain Network All Channel Network

Communication Media INTER PERSONAL MEDIA GROUP MEDIA MASS MEDIA

TYPES OF COMMUNICATION VERBAL COMMUNICATION WRITTEN VISUAL

LETTER WRITING

RESUME WRITING

NON VERBALCOMMUNICATION Body Shape & posture Visual sign FACIAL EXPRESSION Gesture s

Face To Face Contact Body Language Dressing Sense Appearance

Conclusion Listening to understand- accept , clarify , ask , summarise Conveying ideas-state purpose , convey meaning Feeling dearly , check for understanding , focus discussion , summarize Different communication styles Different communication channels Negotiated-Problem solving, focus on situation not on personalities, be patient