Prepared by Mofida ALbarrak ALbarrak 2013 3122021 Objectives

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Prepared by /Mofida AL-barrak ALbarrak 2013 3/12/2021

Prepared by /Mofida AL-barrak ALbarrak 2013 3/12/2021

Objectives By the end of this lecturer the trainer will be able to: Define

Objectives By the end of this lecturer the trainer will be able to: Define communication Explain the communication process. Discuss goals of communication. List types of communication. ALbarrak 2013 3/12/2021

Continue State factors affecting communication process. Illustrate qualities of a Good communicator. Contrast therapeutic

Continue State factors affecting communication process. Illustrate qualities of a Good communicator. Contrast therapeutic & non therapeutic communication techniques. Recognize characteristics of successful communication. Prescribe Barriers of communication. Differentiate different communication style ALbarrak 2013 3/12/2021

Out lines Communication process. Goals communication. Qualities of a Good communicator. Types of communication

Out lines Communication process. Goals communication. Qualities of a Good communicator. Types of communication Factors effecting communication process. Communication skills & techniques. Characteristics of successful communication. Barriers of communication style. ALbarrak 2013 3/12/2021

Definite Communication Is the art of transferring or exchanging information ideas or thoughts easily

Definite Communication Is the art of transferring or exchanging information ideas or thoughts easily & correctly through verbal or non-verbal language. ALbarrak 2013 3/12/2021

Communication process AL-barrak 2013 6

Communication process AL-barrak 2013 6

The Qualities of a Good communicator Ø Respect Ø Good and empathy for the

The Qualities of a Good communicator Ø Respect Ø Good and empathy for the client. communication skills. ﻭﺍﻟﺘﻌﺎﻃﻒ ﺍﻻﺣﺘﺮﺍﻡ . ﺍﻟﻌﻤﻴﻞ ﻣﻊ ﺍﻟﺘﻮﺍﺻﻞ ﻣﻬﺎﺭﺍﺕ . ﺍﻟﺠﻴﺪ Ø Tolerance ﺍﻟﻘﻴﻢ ﻣﻦ ﺍﻟﺘﺴﺎﻣﺢ of values and beliefs different from ﺍﻟﻤﺨﺘﻠﻔﺔ ﻭﺍﻟﻤﻌﺘﻘﺪﺍﺕ one’s own. . ﺍﻟﻤﺮﺀ ﻣﻦ Ø Unbiased ﻣﻨﺤﺎﺯﺓ ﻣﻮﺍﻗﻒ attitudes. Ø Patience. ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

Verbal communication u Is what is said and heard. u It is the content

Verbal communication u Is what is said and heard. u It is the content of communication u Use an appropriate tone of voice. u Give verbal encouragement. u Ask questions. u Paraphrase. u Seek clarification.

 ﺍﻻﻫﺘﻤﺎﻡ ﻳﻨﻘﻞ ﺍﻟﻠﻔﻈﻲ ﻏﻴﺮ ﺍﻟﺘﻮﺍﺻﻞ ، ﻭﺍﻟﻤﻮﺍﻓﻘﺔ ، ﻭﺍﻷﻠﻔﺔ ، ﺍﻟﺪﻋﻢ ﻭﺍﻟﺪﻓﺀ ﻭﺍﻟﺘﺸﺠﻴﻊ

ﺍﻻﻫﺘﻤﺎﻡ ﻳﻨﻘﻞ ﺍﻟﻠﻔﻈﻲ ﻏﻴﺮ ﺍﻟﺘﻮﺍﺻﻞ ، ﻭﺍﻟﻤﻮﺍﻓﻘﺔ ، ﻭﺍﻷﻠﻔﺔ ، ﺍﻟﺪﻋﻢ ﻭﺍﻟﺪﻓﺀ ﻭﺍﻟﺘﺸﺠﻴﻊ ﻭﺍﻻﻫﺘﻤﺎﻡ ﺍﻟﻄﻤﺄﻨﻴﻨﺔ ، ﻭﺍﻟﺤﻤﺎﻳﺔ Non verbal communication conveys interest , warmth, support, rapport, protection , reassurance , concern & encouragement. Non verbal communication is often more important than verbal communication. AL-barrak 2008 1 0

Non-verbal communication Is what is observed & send. Is often more important than verbal

Non-verbal communication Is what is observed & send. Is often more important than verbal communication it includes: 1. Paralanguage : (tone of voice , volume, stream of talk ). 2. Kinesis: (all body languages & facial movement). 1. Proxemics: (Distance between sender & receiver ). 1. Touch. 2. Cultural arte facts: (Way a person dressed , make up ).

2. kinesics body languages & facial movement AL-barrak 2008 1 2

2. kinesics body languages & facial movement AL-barrak 2008 1 2

Even if someone decides to say nothing they are still communicating " Do you

Even if someone decides to say nothing they are still communicating " Do you agree? Is this gentleman communicating anything? "SILENCE SPEAKS LOUDER THAN WORDS” AL-barrak 2008 1 3

AL-barrak 2008 1 4

AL-barrak 2008 1 4

AL-barrak 2008 1 5

AL-barrak 2008 1 5

Eye contact is an essential part of . Communication Eye contact should be a

Eye contact is an essential part of . Communication Eye contact should be a positive form of body language ". . communication, but if it is not used correctly it can easily become . negative AL-barrak 2008 1 6

ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

3. Touch: touch is an important mean of non verbal communication. “People will forget

3. Touch: touch is an important mean of non verbal communication. “People will forget what you say to them, they will never forget how you make them feel. ” ALbarrak 2013 3/12/2021

4. Proximity : (the distance between the sender and the receiver ) Two types

4. Proximity : (the distance between the sender and the receiver ) Two types of distance 1 -Social distance 2 -professional distance “Personal space 75 cm to 100 cm” ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

Q. What is the most reliable type dependent on nonverbal communication or verbal communication?

Q. What is the most reliable type dependent on nonverbal communication or verbal communication? ALbarrak 2013 3/12/2021

AL-barrak 2008 2 2

AL-barrak 2008 2 2

Communication skills effectives of verbal & non-verbal communication Active listening Questioning Use of simple

Communication skills effectives of verbal & non-verbal communication Active listening Questioning Use of simple language Reflecting feelings Paraphrasing Silence AL-barrak 2008 2 3

Characteristics of a successful communication Dependent upon the presence of 4 characteristics: 1. 2.

Characteristics of a successful communication Dependent upon the presence of 4 characteristics: 1. 2. 3. 4. 5. Honesty Appropriateness Efficiency flexibility Feed back § ﺃﻤﺎﻧﺔ § ﻣﻼﺀﻣﺔ § ﻛﻔﺎﺀﺓ § ﻣﺮﻭﻧﺔ ﺭﺍﺟﻌﺔ § ﺗﻐﺬﻳﺔ ALbarrak 2013 3/12/2021

Goals of therapeutic communication : u u u Establishing a therapeutic providerclient relationship. Identify

Goals of therapeutic communication : u u u Establishing a therapeutic providerclient relationship. Identify client’s concerns & problem. Assess client’s perception of the problem. Recognize client’s needs. Guide client towards a satisfying and socially acceptable solution. . ﺍﻟﻌﻼﺟﻴﺔ ﺍﻟﻌﻤﻴﻞ ﻣﺰﻭﺩ ﻋﻼﻗﺔ ﺇﻗﺎﻣﺔ . ﺍﻟﻌﻤﻴﻞ ﻭﻣﺸﻜﻠﺔ ﺍﻟﺸﻮﺍﻏﻞ ﺗﺤﺪﻳﺪ . ﻟﻠﻤﺸﻜﻠﺔ ﺍﻟﻌﻤﻴﻞ ﺍﻟﺘﺼﻮﺭ ﺗﻘﻴﻴﻢ . ﺍﻟﻌﻤﻴﻞ ﺍﺣﺘﻴﺎﺟﺎﺕ ﺗﻌﺘﺮﻑ . ﺍﺟﺘﻤﺎﻋﻴﺎ ﻭﻣﻘﺒﻮﻟﺔ ﻣﺮﺿﻴﺔ ﺣﻞ ﻧﺤﻮ ﺍﻟﻌﻤﻴﻞ ﺗﻮﺟﻴﻪ § § §

Therapeutic communication ALbarrak 2013 3/12/2021

Therapeutic communication ALbarrak 2013 3/12/2021

Types of Communication Techniques Talking techniques Non-talking techniques ALbarrak 2013

Types of Communication Techniques Talking techniques Non-talking techniques ALbarrak 2013

Make broad opening statement ALbarrak 2013 3/12/2021

Make broad opening statement ALbarrak 2013 3/12/2021

Re-state or repeat the client statement ALbarrak 2013 3/12/2021

Re-state or repeat the client statement ALbarrak 2013 3/12/2021

Reflecting & Clarifying Reflecting is restating the last word or phrase has said when

Reflecting & Clarifying Reflecting is restating the last word or phrase has said when there is a pause in the communication. ALbarrak 2013 3/12/2021

2. Non talking techniques Ø Active listening Ø Feedback. Ø Silence ALbarrak 2013 3/12/2021

2. Non talking techniques Ø Active listening Ø Feedback. Ø Silence ALbarrak 2013 3/12/2021

Active listening u Focus u Reflect u Use facial expressions that show interest u

Active listening u Focus u Reflect u Use facial expressions that show interest u Use encouraging gestures such as nodding head ﺗﺮﻛﺰ u Acceptance ﺗﻌﻜﺲ § § ﺍﻟﻮﺟﻪ ﺗﻌﺎﺑﻴﺮ § ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻔﺎﺋﺪﺓ ﺗﻈﻬﺮ ﺍﻟﺘﻲ ﺇﻳﻤﺎﺀﺍﺕ § ﺍﺳﺘﺨﺪﺍﻡ ﺍﻻﻳﻤﺎﺀ ﻣﺜﻞ ﻣﺸﺠﻌﺔ ﺭﺋﻴﺲ § ﻗﺒﻮﻝ ALbarrak 2013 3/12/2021

Ø Feed back. Ø Silence ALbarrak 2013 3/12/2021

Ø Feed back. Ø Silence ALbarrak 2013 3/12/2021

Meaning of Space ALbarrak 2013

Meaning of Space ALbarrak 2013

ALbarrak 2013 3/12/2021

ALbarrak 2013 3/12/2021

Communication style ALbarrak 2013 3/12/2021

Communication style ALbarrak 2013 3/12/2021

Conclusion The communication process is fundamental to any human relationship. The components of the

Conclusion The communication process is fundamental to any human relationship. The components of the communication process include sender, message, channel, receiver & feed back. There are several different levels in which persons communicate with one another, including intrapersonal, interpersonal, group, & interdisciplinary. Verbal and nonverbal messages are modes of communication that exist in the nurse-client relationship ALbarrak 2013 3/12/2021

Reference Best practices to Effectively Communicate with the Project § Stakeholders - Retrieved June

Reference Best practices to Effectively Communicate with the Project § Stakeholders - Retrieved June 9 th, 2012 Robbins, S. , Judge, T. , Millett, B. , & Boyle, M. (2011). § Organisational Behaviour. 6 th ed. Pearson, French's Forest, NSW p 315 -317. Roper, Greg. "Managing Employee Relations: § Develop interpersonal communications and conflict -management skills to better manage employee relations. " HRMagazine. May 2005. ALbarrak 2013 3/12/2021

Thank you for your attention ALbarrak 2013 3/12/2021

Thank you for your attention ALbarrak 2013 3/12/2021