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What does S. A. P. stand for ? • • • Super Amazing Program ! Trainer, user and developers So much information available! You can default almost anything! So Customizable! So many resources available! It’s all about attitude! SAP Mastering SAP Plant Maintenance 2009

ROI ? • • • Training is often the last step in deployment How do you avoid “Shelf-Ware” ? Training tools ? Tips for success Return On Investment Mastering SAP Plant Maintenance 2009

What I’ll Cover • • Philosophies KISS: Techniques and Tools to Keep it Simple Resources: Blended Learning Approach Methods to Monitor Success Monitor Philosophies Resources KISS Mastering SAP Plant Maintenance 2009

Philosophies Positive Attitude Teach a man to fish Seek First to Understand. . . Philosophies “Tell me, Show me, Let me do it” Be a Tour Guide Show easy it is ! Mastering SAP Plant Maintenance 2009

Philosophy: Seek First to Understand • Stephen Covey – Habit 5 • PM vs MM Silos – Requisitions; “see LT” “(LT)” “*LT” • WO column arrangements copy & paste into WO WO Columns, capture text with Ctrl-Y WOW ! Mastering SAP Plant Maintenance 2009

Avoid “Shelf-Ware” • Involve Power Users to test and critique • Ownership • Works the way users need it to • Increases users acceptance • Involve trainers in development or configuration • Catch bugs prior to go-live • User advocate Mastering SAP Plant Maintenance 2009

Attitudes • Super Amazing Program ! • Trainer: • Create the right attitude and keep it interesting and fun • Enthusiasm, passion and patience • Be a motivator • Establish a team of Super Users (keeners) or coaches • Spread the same positive message • Help author and edit training documents • User: • “What’s in it for me? “ “Begin with the end in mind” • “Show me! “ Examples are required • “Sell me! “ Some users need more convincing than others Mastering SAP Plant Maintenance 2009

“Teach a Man to Fish” • Teach from online Resources (searchable) • Show to get GUI Help • Show to get Menu > Help ◦ Transaction, Glossary • F 1 in most fields/check boxes can help • F 1 - does a PID exist to set default ? • On. Line Usergroups • http: //www. youtube. com/watch? v=6 GQe. Hnb. T 1 k 4 Mastering SAP Plant Maintenance 2009

Tour Guide Analogy • • • “Hi, my name is Greg, I will be your SAP tour guide” “Sometimes it may feel like a quick tour of Europe” “Sometimes like the Amazon jungle” “Don’t worry, you have a tour guide (me) and guide book (manual), so let’s have some fun” As a trainer, be flexible but keep on track Mastering SAP Plant Maintenance 2009

It’s Easy ! New Users - Wow them! • New users may come into SAP with bias • Demonstrate the ease of getting at large amounts of • • information with FL Structure (IH 01) WOW! Super Amazing Program! You can create Notifications and Work Orders from here! “One stop shopping! “ Mastering SAP Plant Maintenance 2009

Tell me, show me, let me do it • • Explain the “Why” you need to do a task (Business Process) Show the “easy” way of doing it Let the user do it 75% hands-on Most people learn by doing Repeat core concepts for retention Some people remember best with pictures, graphical view of business process Knowledge of impending quiz can boost participation and retention, encourages hands on as well Mastering SAP Plant Maintenance 2009

KISS Simplify Logon, screens & reports Defaults where possible Avoid Jargon KISS Net. Weaver & GUI Xt Role based menus Business Process based training, search variants , report variants Mastering SAP Plant Maintenance 2009

KISS: SAP Jargon “SAPanese” Create the pm 05 work order on pm 2 and create a pm 03 requisition vs. Create an emergency work order against paper machine #2 and create your contracting out service requisition and use consistent language Mastering SAP Plant Maintenance 2009

KISS: Our Go-Live “Story” ◦ Situation – We went live with many screens that were two pages ◦ ◦ long or more, with tons of defaults not set, and only lengthy manuals to guide users. Actions – simplified search screens, defaulted screens, customized columns in WO Operations and reports. Business Process variants. Tip sheets, quizzes, online videos. Keep end users engaged. Results – Increased user acceptance and productivity, new users wondering what all the fuss was about Mastering SAP Plant Maintenance 2009

KISS: Configuration • • • SSO (Single Sign On, pass-through authentication) Desktop Shortcut to transaction via Defaults (Work Order Extra Settings & PIDs) Screen Configurations; hide fields, customize tabs Business process based search variants , married to; Business process based report variants Mastering SAP Plant Maintenance 2009

KISS: Role Based Menus • 1 st Role = Read only, search only – promotions as competent • Easy access to transactions • Only relevant Menu choices, what the role allows • Menu items in order of Business Process • Supervisor can switch to Trades Menu easily; “Step in my shoes” Mastering SAP Plant Maintenance 2009

KISS: Business Process vs Transaction Based • • Who is responsible for what action(s) ? Where does it go for approvals ? See follow-up See Status of Notification or Work Order Mastering SAP Plant Maintenance 2009

Work Flow Overview by Catalyst Paper Corp. Postpone Identify Opportunity Enter Notification Prioritize Notifications Delete Complete Asset Care Program Schedule work orders Approve Work Order Plan Work Order Create Work Order Planning Backlog Release W. O. Supervisor O u t s t a n d i ng Assign W. O. Execute Work I n Document Work TECO WO p r o c e s s Mastering SAP Plant Maintenance 2009

Customizations • NWBC (Netweaver Business Client) ◦ PDF by Cohesion. biz Mastering SAP Plant Maintenance 2009

Customizations • GUI XT – custom screens ◦ almost anything goes ◦ re-arrange fields as desired, fields as radio buttons ! Mastering SAP Plant Maintenance 2009

KISS: Benefits and ROI • User acceptance and “happiness” • Lower training time & cost • Increased productivity & data entry efficiency • removing fields, condensing screens, speeds up users performance • Consistent business process • But. . . Give feedback to SAP, SAP may create new screens • Huge win for all users, huge advantages for all • Now, how to deliver the training ? Mastering SAP Plant Maintenance 2009

Resources Conference Room Seminars 1 on 1 Coaching Instructor Led Classroom or On. Line Sessions On. Line HELP Resources Training Accelerators Documents; Manuals, tip sheets SAP Community Mastering SAP Plant Maintenance 2009

Tip Sheets for Trades at Catalyst Paper Corp. Mastering SAP Plant Maintenance 2009

Backside; Mastering SAP Plant Maintenance 2009

Training Accelerators • • Adobe Captivate (Online Demo) (My demos) MS Windows 7 type “Steps” in Start> Run Jing (free) – Uses Camtasia to edit SAP Tutor (part of SAP Solution Manager) (Guide) RWD u. Perform (online demo) STT Trainer (demo follows) Datango Podcast Mastering SAP Plant Maintenance 2009

STT Trainer Mastering SAP Plant Maintenance 2009

ROI with Learning Accelerators • • • Training just in time, just enough Cuts down on classroom time, travel expenses Users can work at their own pace Helps with retention Easy help when stuck • How can you see your ROI with training ? Mastering SAP Plant Maintenance 2009

Monitor Who Needs What ? Role Based Training History LMS System Performance Issues ? Who is struggling out there ? Error Tracking What screens are being used? Monitor Compliance Quizzes Attendance On. Line Resource Usage ? Mastering SAP Plant Maintenance 2009

Monitor: Required Training / Compliance Mastering SAP Plant Maintenance 2009

LMS; Example Traccess Mastering SAP Plant Maintenance 2009

MS Share. Point Site • • Common Repository for Training Resources Allows Co-Author management, security Subscription – self or push Documents organized By Role and Task (Transaction) By issue (Problem/Solution) (Lessons Learned) Searchable - it’s all about “meta data” Monitor Usage (are people reading your documents ? ) Mastering SAP Plant Maintenance 2009

Monitor: LMS (Learning Management System) • • SCORM COMPLIANT • “Sharable Content Object Reference Model” Role Based Required Training • Opens up Managers’ Awareness of Skill sets, time required • Engages management • Assists with focused training Quizzes that users can challenge Quizzes following classroom instruction • Stimulates better retention • Attendance tracking Course Registration; EXCEL, Outlook, Web. Ex; Ideas ? Mastering SAP Plant Maintenance 2009

Monitoring Tools • • • RWD “Help Launch. Pad” analysis reports KNOA. com Solution Brief Are users using the new transaction? Who is struggling and Where ? What is causing system performance issues Calculate and Demonstrate Training ROI Mastering SAP Plant Maintenance 2009

Puzzled ? Philosophies • Understand • Attitude • Wow! That’s easy • Tour Guide • Fish KISS • Tell me, show me, let me Resources • Instructor • Coaching • Seminars • Webinars • On. Line HELP • Documents • “Videos” (Accelerators) • SAP Community • Business Process Based Training • Avoid Jargon • Simplify • Variants • Role based menus • Defaults • GUIXt Monitor • Role Based Needs (LMS) • Quizzes • Compliance • Doc access • Registration • Subscriptions • Error Tracking • Servers • Training ROI Mastering SAP Plant Maintenance 2009

Opinions; • • SAP is Amazing! People Require Training and Motivation SAP is Customizable to quite an extent! SAP has lots of help available! • There are many resources, tools and people available to help! Mastering SAP Plant Maintenance 2009