Practical IT Research that Drives Measurable Results Succession

Practical IT Research that Drives Measurable Results Succession Planning Survey Results July 2010 Info-Tech Research Group 1

Introduction In appreciation for your participation in this survey, we have created this exclusive summary of results. This document has these three main sections: Key Insights The data you provided is being leveraged in our research. Survey Question Graphs Thank you for your participation. Respondent Demographics If you have any questions or concerns please contact: Scott Koopman Panel Coordinator Info-Tech Research Group E-mail: skoopman@infotech. com Info-Tech Research Group 2

Key Insights Info-Tech Research Group Survey Question Graphs Respondent Demographics 3

Greater use of mentoring translates into less effort required to develop staff. High Effort Why? The trust that’s built through one-on-one interactions strengthens relationships, thereby increasing employee engagement. Effort Required to Attract, Retain, and Develop Staff Low Effort Low High Frequency of Mentoring and Coaching N=112, Source: Info-Tech Research Group 4

An organization’s overall HR success score improves when succession development activities are practiced. Practicing succession development correlates positively with measures of HR success. High impact succession development activities include: • Providing candidates with development activities. Why? Taking action improves HR’s credibility. • Aligning plans with business strategy. Why? Meaningful goals set firm direction and minimize wasted effort. An HR Success Score is defined as the combined health of an organization’s: Source: Info-Tech Research Group N=143 * Each bar in the graph above represents a statistical estimate of the impact each succession planning practice has on the HR Success Score. Info-Tech Research Group • • • Worker absenteeism rate Position vacancy rate External hires rate External hire acceptance rate Worker turnover rate Return on investment in human capital 5

Key Insights Info-Tech Research Group Survey Question Graphs Respondent Demographics 6

Key Insights Info-Tech Research Group Survey Question Graphs Respondent Demographics 10

Like This? Want More? Watch your inbox. • Within the coming weeks, Info-Tech will be launching several more short surveys that will offer similar results to these. • If you participate, you will receive the results for every project you participated in. • To ensure you are included or for more information please email Scott Koopman Info-Tech Research Group