Practical English for Reception What to learnhow to

Practical English for Reception 外事英语

What to learn/how to receive guests 1. Preparation Reservation/arrangement for hotels/schedules, etc. 2. Receive guests from: Airport/railway station/bus station/ port/wharf 3. Transportation 4. Visiting/shopping 5. Negotiation, etc.

Some examples for reception: Diplomatic 外交的 Business 商�的 Home…家居的

How to learn the course well 1. Be familiar with the procedures 2. Learn useful English expressions 3. Find chances to receive guests. 4. Read, practicse and imitate 5. Learn more about manners and etiquette （如之前的金�会�等， 就是一次外交接待的展示，就餐，走路姿�等

Demand Read more Dictation(words, sentences) situational dialogues in groups(at the end of the term) Do some research Understand some useful expressions and demands for the positions.

Group work 2021/10/21 《Xxx》课程介绍 7

Module One Preparing for Reception

About hotels One-star Hotel Two-star Hotel 按照�施和服��量 的等�来分，可分�： Three-star Hotel Four -star Hotel Five-star Hotel

The White Swan Hotel The Garden Hotel

按照酒店所�的地理位置，分�： 公路酒店High-way Hotel, 最常�的是汽�旅� : Motel=motor+hotel 机�酒店 Airport Hotel 城市中心酒店City Hotel �光地酒店 Resort Hotel 露宿�地 camp 共管公寓Condominium, Condo 度假村Resort

Activity 2 What can I do for you? Can I help you? reserve: (v). book reserve a room reservation n. make a reservation

Room types single room double room大床 � twin room 双床� ( �准房） suites套 房(cf: suit)

Single room

Double room

Twin room Standard room

Triple room

Standard suite

Deluxe suite

Presidential suite 总统套房

reservationist n. reserve v. reservation n. available n. We have ten available rooms. We have ten rooms available What is the rate? How much is the rate? current rate: �价 , 牌价

put through to 接通 bathrobe 浴袍 slippers 拖鞋

Task II Activity 1 empty-handed 空手的 insist on doing sth. �持 Eg: He insisted on going to school on foot. arts and crafts �� �品 carving shel雕刻的�壳

Activity 2 on behalf of 代表 Eg: I’d like to express our thanks on behalf of our company. General manager（G. M) ��理 sales manager�售�理 Thank you for your consideration. ��你的关心。 bracelet 手� necklace �� ring戒指

Dialogue 1 Imitation Situation: A: Mr. Smith from Canada B: Wang Lin Gift: pearl necklace from Mr. Liu: General Manager

10 percent discount ： 10 percent off ９折 35% discount 65 折 20% discount 8折

DDD=domestic Direct Dial 国内长途直拨 IDD= International Direct Dial国际长途直拨 前台常见的缩写 A/C=Account帐目 Disc=discount折扣 ATD=Attached附单 Incl=include包括 OBF=Oriental Breakfast 中式早餐 ABF=American Breakfast 美式早餐 CBF=Continental Breakfast欧陆式早餐 BBF=Buffet Breakfast自助式早餐