Practical Dispensary Management Fiona Doddrell Dispensary Manager Garstang

Practical Dispensary Management Fiona Doddrell Dispensary Manager Garstang Medical Centre

Staff!

Appraisals

Employee Feedback : How have you found the role? Is it as you expected? What part do you enjoy most and why? What part do you enjoy least and why? Has there been sufficient training? Is there still training required? And if so, please outline? Do you find your workload appropriate? Do you feel supported in your role? Do you feel you need more support? If yes, in what areas? Are there any issues with colleagues or other team members? Anything else you would like to feedback or discuss?

Employer Feedback What has gone well? What has not gone so well? Has anything hindered training/development? Is further training/support required for current role and/or future development? If further training/support required, over what period? Anticipated outcomes/plan

360° Appraisals

360 Appraisal Question Suggestions The manager conducts himself/herself in a professional manner The manager is always polite and courteous The manager is punctual and reliable The manager works well in a team The manager respects and values the roles and skills of others The manager appears to be well-liked by the patients The manager completes organisational tasks efficiently The manager accepts help and advice as appropriate The manager is honest and trustworthy The manager is willing to learn and adapt

SOP’s “The purpose of a Standard Operating Procedure is to carry out the operations correctly and always in the same manner. A Standard Operating Procedure should be available at the place where the work is done”

• TITLE: What are you calling the SOP? Needs to be clear and identifiable • RESPONSABILITY: Who is the SOP for? • PURPOSE: What are the aims of the SOP • SCOPE: What does the SOP apply to? • PROCEDURE: The task to be set out step by step • KNOWN RISKS: Risks to the task not being performed correctly, illness etc. • REVIEW: A date should be set and the SOP’s need to be reviewed re issued and re read annually

Personally Administered Items Dictionary of Medicines and Devices https: //apps. nhsbsa. nhs. uk/DMDBrowser. do NHS Business Services Authority guide to using Dm+D https: //contactcentreservices. nhsbsa. nhs. uk/selfnhsukokb /Ask. Us_PS/en-gb/7536/using-dm-d/17326/how-do-i-usethe-dm-d-browser-on-your-website

Personally Administered Items Common Misunderstandings ‘PA’ Annotations Reverse of Prescription Pharmacy dispensed items Centrally Sourced Stock Dressings / Swabs Catheters Nebules Hormone implants Chemical Reagents Revaxis

FP 34 D Appendix Claim form Influenza Typhoid Hepatitis A Hepatitis B Pneumococcal Meningococcal

Personally Administered Items Stock control Month end submissions Prescription searches When to submit

Prescription Submissions and Endorsements Dispensing endorsement guide for dispensing contractors (Word: 318 KB) https: //www. nhsbsa. nhs. uk/pharmacies-gp-practices -and-appliance-contractors/prescribing-anddispensing/high-volume-vaccine

What about you? ‘Procrastination is the avoidance of doing a task that needs to be accomplished by a certain deadline. It could be further stated as a habitual or intentional delay of starting or finishing a task despite knowing it might have negative consequences. ’ “If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first. ” Mark Twain.

Thankyou!