Powered By Verbal Defense Influence Basic Manual Sequence

Powered By Verbal Defense & Influence Basic Manual Sequence Revised November 4, 2011 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc

In Memorial Dr. George Thompson, the English professorturned-street-cop who ultimately taught one million professionals the art of verbally redirecting negative behavior, passed away June 7 at his home in Auburn, New York. He was 69. Dr. Thompson, known as “Doc” to the legions of professionals trained in his methodology of Verbal Judo, developed his tactics by witnessing seasoned law enforcement professionals — whom he affectionately called “salty old dogs” — talk down violence and generate voluntary cooperation in real-time crisis situations. Through his Verbal Judo Institute and, recently, under its new brand of Verbal Defense & Influence, Dr. Thompson led a legion of global trainers who taught these tactics to law enforcement within police forces large and small. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 2

Introduction Verbal Judo is a well established method of providing public safety personnel with Tactical Communication skills. Law enforcement situations have the potential for getting out of hand. Knowing how to “redirect a person’s behavior with words” is a officers most important weapon for keeping everyone safe. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 3

5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. 1. All people want to be treated with dignity and respect. 2. All people want to be asked rather than being told to do something. 3. All people want to be told why they are being asked to do something. 4. All people want to be given options rather than threats. 5. All people want a second chance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 4

Times They are a Changing What are three things that you need to remember when dealing with today’s law enforcement arena ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 5

Changing Times 1. We need to stop REACTING to threats and start RESPONDING to the ongoing situation 2. Our Force Response will no longer be viewed as a photograph. It is now viewed as a full length feature film. 3. More and more the justification for our force response will be based in the verbal component – Not merely in the physical aspect of our force response. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 6

Program Format • Professionalism • Communication Theory • Tactics • Related Information ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 7

Tactical Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 8

L. E. A. P. S. Concept 1. 2. 3. 4. 5. Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 9

S. A. F. E. R. Concept • Security • Attack • Flight • Excessive Repetition • Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 10

Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Department, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 11

Tactical 5 Step Concept 1. 2. 3. 4. 5. Ask Set Context Give Options Confirm Noncompliance Act – Disengage and/or Escalate Is there anything I can say …to get you to … I would like to think so. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 12

Verbal Judo Template L. S. 8. 1 5. 1 S. E. A. 8. 2 5. 2 A / B / C A. A. F. 8. 3 5. 3 A / B /C F. P. * 8. 4 5. 4 E. S. R. 8. 5 5. 5 R. 8. 6 8. 7 8. 8 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 13

Part One ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 14

Part One: Professionalism • • • Part One - Professionalism Goals of Course Traits Goal – GVC Force Options Habit of Mind 3 Types Deflectors • Contact Professional Weaknesses Art of Representation Kata 1 Kata 2 Kata 3 Kata 4 Kata 5 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 15

Goals of the Course • STAFF SAFETY • Enhanced Professionalism • Decreased Citizen Complaints • Decreased Vicarious Liability • Lessen Stress • Court Power & Articulation • Increased Officer Morale ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 16

Traits of a Professional • High Visibility • Quick Decisions • Codified Body of Knowledge – Imminent Jeopardy – Preclusion • • Continuous Training Adapt to Change Ethical Standard of Conduct Licensed; Badge A Symbol Of Public ©Verbal Defense & Influence with the Verbal Judo Institute, Inc Trust 17

The Traditional Goal of Professional Intervention is to GVC Generate Voluntary Compliance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 18

GVC 3 Revisited Communications 3 C’s 1. Compliance 2. Cooperation 3. Collaboration ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 19

The Thin Blue Line The Rails of Common Sense & Decency Our Job Meet & Greet and O. N. A. R. Overcome Natural Adversarial Relationship ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 20

Our Service To The Community We Think For Others As They Might Think For Themselves 48 -72 Hours Later. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 21

Force Continuums vs. Intervention Options 1. Professional Presence 2. Dialog (Moving Beyond Words) 3. Control Alternatives 4. Protective Alternatives 5. Deadly Force ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 22

S. A. F. E. R. Concept • Security • Attack • Flight • Excessive Repetition • Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 23

Habit of Mind “mushin” ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 24

“mu / shin” NO MIND = Dis / interest Non Bias ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 25

Three Kinds of People You Must Be Skillful With All Three. NICE DIFFICULT ©Verbal Defense & Influence with the Verbal Judo Institute, Inc SNEAKY 26

Difficult People A Difficult Person will always tell you no, the first time you tell them to do something, but somewhere around the second, third, or fourth time, when handled properly, 9 out of 10 will comply ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 27

“Showtime” Showtime is a term used to mentally prepare the officer (tactical mind set) for the task at hand. It reminds the officer to use only his professional face and, to use words that will generate voluntary compliance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 28

Know Your Weaknesses Name It: Mr. “Wanna Bet” He Who. . . Hot Buttons or Triggers Define It: Challenges My Authority Own It!. The Path To Strength Is Built On Recognized Weaknesses. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 29

Anatomy of a Verbal Assault • • • Why people verbal assault you? Professional and Personal Face Who has access to your Personal Face Ego is the On Ramp to Personal Face What is Personal Face What types of verbal attacks do people use to verbal assault you? • How to render the verbal assault impotent? • Preparing to meet Pete A concept created by Doug Haig, Verbal Judo National Trainer ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 30

Types of Verbal Assaults • • • • Authority Profanity Personal Threats Family Safety Other Staff Members Physical Features Age Sex / Sexuality Skill / Competence Education Economic Status Religion ETC. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 31

How To Handle Verbal Abuse Natural Reaction = Confrontation Vs. Studied Response = Deflection & Redirection • “I ‘preciate that, but. . . ” • “I understan’ that, but. . . ” • “I hear that, but. . . ” • “I got that, but. . . ” • “I’m sorry you feel that way, but. . . ”. Note: Combination Phrases Work Best ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 32

Reasons To Use Deflection Techniques • It Makes You Feel Good! • Springboard-Focus Technique preciate that, But P L Goal Playground America • It Disempowers the Other • It Sounds Good! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 33

5 Types of Deflectors • • • Funny Word Blocks Serious Word Blocks Polite Threat Word Blocks Mobilizing the Audience Word Blocks Sudden Assault (Time Out) Word Blocks ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 34

Funny Word Block Rules • Quick • Appropriate • Not a Counter Punch Note: Must be delivered with the right face, tone, and body language with an non aggressive use of distance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 35

Three Principles Of Verbal Judo • Say What You Want, DO What I SAY unless safety is threaten. • I Have The Last ACT, I GIVE You The Last Word! • REspect Vs. Respect. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 36

Personal vs. Professional Face C O Officer N IC Ps Face Contact FL T Ps Face Pr Face Win. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 37

5 Universal Truths According to Dr. George Thompson of the Verbal Judo Institute, instead of focusing on how people are different, we should focus on how people are the same. 1. All people want to be treated with dignity and respect. 2. All people want to be asked rather than being told to do something. 3. All people want to be told why they are being asked to do something. 4. All people want to be given options rather than threats. 5. All people want a second chance. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 38

The Art of Representation Ego Dept. You Laws Power & Safety Policies Procedures Constitution Bill of Rights ©Verbal Defense & Influence with the Verbal Judo Institute, Inc C Fear GVC Rage Drugs Hammer = Disharmony Anxiety 39

Complete Public Transparency Although the change had already begun more than ten years ago, after the global media frenzy of the Rodney King Video, it has now exploded into an era of complete public transparency. At no time in history has police business been more public. Police response, both appropriate and improper, is no longer just caught on the front page of a newspaper or on television. Police business is now the posted on You. Tube where 100, 000’s, even millions of people, watch it over and over again. Our actions are now immortal and capable of being viewed forever on the Internet. This is one of the major differences in police work from a decade ago. Never before has the need for professional police conduct been more important. As Dr. George Thompson of the Verbal Judo Institute loves to say “You need to look good and sound good or no good. ” We, the police, need to be act, talk, and be more professional than ever before. Our personal and professional survival demands it. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 40

Thinking Right Sometimes officers find themselves in the same Square Box that other people find themselves in. They are “under the influence” and out of control. They need our help, it is up to us to help our fellow officers think right. We are our brother and sister officer’s keepers as they are ours. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 41

Ethical Intervention Concept As the meaning of ethics is rooted in the Greek word, ETHOS meaning "Self", ethical intervention might well be thought of as "the representative self acting to uphold THE standard of conduct expected by one's office. Whenever our 'personal self' acts in contradiction to our 'representative self' we need another to act for us as we would act under better conditions--hence "Ethical Intervention. In other words, Ethical Intervention is an act that helps sustain our best Representational Power under stress. It is, then, THE act of the Art of Representation. Dr. George Thompson Verbal Judo Institute ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 42

Ethical Interventions • Professional – Pre Incident Prevention – Raise / Maintain Personal Ethical Presence – Performance of your Personal Ethical Presence – Impacted Other Officers by your Personal Ethical Presence • Direct – Contact Officer Override – Level One: Verbal – Level Two: Positioning – Level Three: Physical • Delayed – Post Incident Remedies – Make an Apology, when and if appropriate – Debrief Incident – Improve Future Behavior – Supervisor Notification / Report Writing ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 43

Part Two ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 44

Part Two: Communication Theory • Street Truth 1 • Street Truth 2 • Street Truth 3 Role – Voice – ONV 90 – 10 Principle • 3 Proxemics Examples Cutting the Herd Misreading the Scene Loss of Proxemic Control ©Verbal Defense & Influence with the Verbal Judo Institute, Inc Kata 6 Kata 7 Kata 8 Kata 9 Kata 10 45

L. E. A. P. S. Concept 1. 2. 3. 4. 5. Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 46

Communication The Opposite of Talking Should Be Listening, But for Most People It Is Waiting… Waiting To Interrupt!. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 47

L. E. A. P. S. Concept Listen – Open & Unbiased – Hear Literally – Interpret Accurately – Act Appropriately. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 48

Listening Components • • • Words Tone of Voice Facial Expressions Body Language Context of the Situation Distance / Positioning ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 49

L. E. A. P. S. Concept Empathize – To See Through The Others Eyes – Construct A Verbal Means To Relate To The Subject – You Do Not Have To Agree… Simply Understand The Others Perspective. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 50

Tactical Empathy refers to the active intelligence gathering of a professional investigator who is attempting to learn what a person is thinking in an attempt to learn how to generate voluntary compliance, cooperation, and collaboration. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 51

L. E. A. P. S. Concept Ask (Five Types of Questions) – Fact Finding – General – Direct – Leading – Opinion Seeking. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 52

L. E. A. P. S. Concept Paraphrase - The Sword of Insertion “Let Me Be Sure That I Understand What You Just Said. ” HIS Meaning Dressed In Your Words, So That You Can BOTH Understand It. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 53

Paraphrase It means to put the other person’s perceived MEANING into your WORDS and give it back to them to modify or clarify. X M Y 1. Sword of Interruption "Let me be sure I understand what you just said!" 2. The other’s perceived Meaning in Your Words. "You're feeling ____, because of ____. True? ” Be Disinterested! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 54

The Art Of Paraphrasing • You Can Interrupt And Not Generate Resistance. • No One Will Listen Harder Than To His OWN Point of View. • It Creates Empathy - The Other Will Believe You Are Trying To Understand. • It Often Makes The Other Modify Their Initial Statement After Hearing Their Meaning In Different Words. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 55

L. E. A. P. S. Concept Summarize – Creates Decisiveness & Authority – Reconnects Communication When Temporarily Interrupted. – Checks on Understanding – Improves Memory Retention ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 56

Three Street Truths 1. People never say what they mean … especially under stress 2. 2 People = 6 Six People 3. 93% of your communication is your delivery style ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 57

The Art Of Translation de o C M 1 d n e S External Noise Influence Feedback ©Verbal Defense & Influence with the Verbal Judo Institute, Inc Ensure Proper Decoding M 1 Under the Influence 58

Communication MEANING HELP FEAR VIOLATED MY STUFF TIME S D R WO RESPOND To The Meaning, Never REACT To The Words. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 59

Roles Two People = 6 X Y • Real Self • Self As Seen By • *Self As Seen By Others Self • Self As Seen By Others * How Others See You Is Important For Officer Safety. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 60

From The Receiver’s Point Of View Content = 7 -10% Voice = 33 -40% O. N. V. = 50 -60% (Other Non-Verbals) 93% = Delivery Style. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 61

Content • 7 - 10% Credibility = Credo • Your Words Belief • Your Credibility Power & Influence History Being right never convinced anyone! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 62

Voice • 33 - 40% • How you Say It If there’s a contradiction between Content & Voice, which should you believe? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 63

Role vs. Voice H Role Voice 7 - 10% 33 -40% Professional Language, Tone, and other ONV’s ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 64

Voice • Tone = Attitude • Pace = Speed • Pitch = High or Soft • Modulation: Ebb & Flow The Voice is a Window of a Subject’s Intentions. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 65

It’s Not What You Say, It’s HOW You Say It! I Never Said He Stole The Money ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 66

Other Non - Verbals • 50 - 60% • Body Language • Proxemics: Spatial Relations If there’s a contradiction between Voice & ONV, which should you believe? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 67

Voice vs. O. N. V. H Voice O. N. V. 33 -40% 50 -60% People Will Believe The O. N. V. . ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 68

Other Non - Verbals Body Language 90 + 10 - If there’s a contradiction in body language, be prepared to believe the minor element. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 69

Other Non - Verbals Proxemics: Spatial Relations Where you are in regards to the other person. And, will it enhance or inhibit communication? ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 70

Proxemics • • Remaining Alert Control of Distance Personal Danger Zone Relative Positioning Contact Cover Multiple Subjects Cutting Herd Tactics (Divide & Control) Reasonable Arc Concepts ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 71

DESCRIPTION 1. Unaware COLOR CODE (White) 2. Relaxed but Alert (Yellow) 3. Ready to Act (Orange) 4. Action State (Red) 5. Blind Panic (Black) Developed by Jeff Cooper, clarified by Bob “Coach” Lindsey OFFICER RESPONSE Total Relaxation in a Safe Place Scanning for Possible Threats Focusing on Possible Threats Respond to Threats: Disengaging and or Escalating Indecisive and/or Excessive Response to Threat ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 72 33

a. Public b. Social c. Personal d. Intimate ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 73

R. A. M. II - P. D. Z The Personal Danger Zone 4 - 6’ 90° ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 74

2 1/2 3 2 1/2 2 1 2 INSIDE 1 Developed by John Desmedt Composed by Gary T. Klugiewicz Designed & illus. ©. 1986 K. E. Keith ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 75 32

Proxemics (Spatial Relations) X O In Control ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 76

Proxemics (Contact / Cover) O X O Best Position ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 77

Proxemics (Spatial Relations) X O X X X 90° Divide & Control X Taking Control O ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 78

R. A. M. The Reasonable Arc of Movement C 2 R. A. M. C 1 X X C 2 C 1 C 2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 79

Part Three ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 80

Part Three: Tactics • Verbal Karate v. Verbal Judo • Define VJ • Physical Demo Wrist Grab Handshake • Making Initial Contacts Kata 11 Disaster Kata 12 Success Kata 13 • Managing Verbal Resistance Kata 14 • Art of Translation Kata 15 • Art of Mediation Kata 16 • LEAPS • Thin Blue Line Kata 17 • Art of Paraphrasing Kata 18 • ERPP Kata 19 • Domestic Kata 20 • Moving Beyond Words Kata 21 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 81

Verbal Judo vs. Verbal Karate Verbal Judo • Unprofessional • Professional • Express Personal • Use of Words to Achieve Feelings Professional Objectives • Self-Referential Language • In Contact with Audience - “I - me” • Skillful Communication • Not in Contact That is On-Target. • Off-target Reactions ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 82

Tactical Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening Concepts Moving Beyond Words Concept Making Initial Contacts Concept Managing Verbal Resistance Concept ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 83

L. E. A. P. S. Concept 1. 2. 3. 4. 5. Listen Empathize Ask Paraphrase Summarize ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 84

S. A. F. E. R. Concept • Security • Attack • Flight • Excessive Repetition • Revised Priorities ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 85

Tactical 8 Step Concept 1. Appropriate Greeting with Name, if Known 2. Identify Yourself / Assignment, if Unknown 3. Explain Reason For The Contact 4. Any Justifiable Reason For… If Needed 5. Ask for Identification if Unknown / Required 6. Additional Information – Wellness Check 7. Decision Stage 8. Appropriate Close ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 86

Tactical 8 Step Concept Performance Tips • Use Interrogatory Tone of Voice • Pause first after saying, “The Reason I Stopped You is. . . • Pause again after asking, “ Is There any Justifiable Reason for … • Forecast for Weapons before asking for Identification or allowing them to access possible weapons • Harmonize Decision and Close Steps ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 87

P. A. V. P. O. Concept The Rhetorical Perspective – Know / Control Audience – Read Voice(s) – Adopt Purpose – Desired Results Organization – Beginning/Middle/End ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 88

EY JO B The Art of Mediation O N E M M O H OPEN THE BOX WITH OPTIONS C JA CO IL RE UR CO RD T ©Verbal Defense & Influence with the Verbal Judo Institute, Inc GVC 89

Tactical 5 Step Concept 1. 2. 3. 4. 5. Ask Set Context Give Options Confirm Noncompliance Act – Disengage and/or Escalate ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 90

The Domestic KATA CO X NF LI CT Y The Practical Appeal ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 91

Rattle Snake & Cobra Analogy ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 92

Tactical 5 Step Concept Performance Tips • Use Interrogatory Tone when Asking • Use Declarative Tone when Setting Context and Shut Down Your Reasons before Continuing • Use Service tone when Giving Options • Be ever more polite tone on Confirmation • Confirmation: “Is there anything that I can say … to get you to … I would like to think so. • You Can Go Back to 5. 2 if You Meet a Lessening of Resistance on the Subject’s Part • Acting includes Disengaging and/or Escalating ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 93

Tactical 5 Step Chant 1. 2. 3. 4. 5. Ask Tell Them Why Give Them Options Confirm Act ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 94

E. R. P. P. The Four Appeals: Sources Of Persuasion PRACTICAL PERSONAL PERSUASION ETHICAL RATIONAL ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 95

E. R. P. P. The Four Appeals: Sources Of Persuasion This appeal is GVC by using an off beat strategy. PERSONAL PRACTICAL YOUR ALLIANCE IS YOUR ETHICAL APPEAL AND IT IS THE MOST POWERFUL 4 PERSUASION ETHICAL 1 3 This is the second most powerful appeal and it is the GREED PRINCIPAL –if they have something to win or lose – then you have something to USE!!! RATIONAL 2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc ©The Verbal Judo Institute, Inc This is reasonable and logical…. But people don’t care about logic when they are upset. 96

Tactical 5 /Step Voices • • V 1 – Interrogatory Voice V 2 – Declarative Voice V 3 – Service Oriented Voice V 4 – Collaborative Voice ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 97

5 Step Hard Style Confirm Practical Appeal Options Personal Appeal Ask Ethical Appeal ACT Set Context Rational Appeal ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 98

5 Step Hard Style Confirm V 4 A 4 Options Art Of Mediation Ask Art Of Representation ACT Set Context Art Of Translation ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 99

5 Step Hard Style Confirm V 4 A 4 9/10 1. Positive Tone 2. Pos. /Neg. Options V 3 A 3 3. Specific 8/10 4. Greed Close Down ACT Set Context V 2 A 2 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc Command = Ps Face Ask V 1 A 1 0/10 Explain 7/10 100

5 Step with Voice & Appeal Confirm Voice 4 Confirmation Most Courteous Tone 1. Use Pos. first over Neg Appeal 4 Practical 9/10 watch for 2. Be Specific 3. Use the Greed Principle Options Voice 3 Service Tone Appeal 3 Personal A lessening of Resistance…go Back & rephrase context ACT C Ask Voice 1 Appeal 1 Interrogatory Tone Ethical 0/10 will do as asked 8/10 will do it if there is something in it for them Command = Ps Face Set Context Voice 2 Appeal 2 Declarative Tone Rational ©Verbal Defense & Influence with the Verbal Judo Institute, Inc ©The Verbal Judo Institute, Inc Explain 7/10 will do it when you explain why 101

Crisis Intervention Concept Pre-Intervention Preparation 1. Calm yourself , autogenic breathing. 2. Center yourself , get focused. 3. Develop a strategy for intervention. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 102

Crisis Intervention Concept Crisis Intervention Format 1. Attempt to get person’s attention. 2. Check on their perception of reality. 3. Attempt to establish a rapport. 4. Explain your perception of reality. 5. Move towards resolution. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 103

P. A. C. E. Concept How to Diagnose a Verbal Encounter Problem – your perspective / their perspective Audience – relationship / experience / your role Constraints – obstacles: ignore/step around/use Ethical Presence – professional presence projected ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 104

Verbal Judo Street Maxims • It’s Not Enough To BE Good, You Have To LOOK Good & SOUND Good, or It’s NO Good! • Never Step On One’s Personal Face! • The Goal Is To Be RESPECTED On The Streets! • People Are Like Steel - When They Lose Their Temper They Are Useless! ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 105

Principles Of Disinterest • Always Keep Professional Face • Always Treat Others As You Would Want To Be Treated. . . Under Identical Circumstances • Never Inflate People With Adrenaline • Flexibility Is Strength - Rigidity Weakness • Redirect Rather Than Resist. ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 106

Part Four ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 107

Format • Physical Stabilization • Debriefing • Report Writing ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 108

Six Levels of Stabilization 1. 2. 3. 4. 5. 6. Presence Verbal Standing Wall Ground Special Restraints ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 109

Purpose of Debriefing Improve Future Performance ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 110

Closure Principle Leave people better than they were feeling at their worst ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 111

Types of Debriefing • Immediate Subject / Scene Debriefing • Immediate Team Debriefing • Formal Debriefing Process ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 112

Training Debriefing Sequence • Are you OK? Wellness Check • How do you think you did? What happened? • Positive comment, if possible • What would you do different next time? • Instructor, role player, and/or peer jury comments • Instructor Summation ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 113

Report Writing • • Winning the Battle and the War Wopershall Report Tac Com Report Evaluation Template Report Evaluation Practical What is Your Plan First Responder Philosophy Disturbance Resolution Model UOF Documentation Checklist ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 114

Remember If you don’t write it down … and it would make you look good … it didn’t happen ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 115

Verbal Judo Template L. S. 8. 1 5. 1 S. E. A. 8. 2 5. 2 A / B / C A. A. F. 8. 3 5. 3 A / B / C F. P. * 8. 4 5. 4 E. S. R. 8. 5 5. 5 R. 8. 6 8. 7 8. 8 ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 116

Justifiable Techniques Are Either: 1. "trained (technique)", or 2. "a dynamic application of (a trained) technique", or 3. "not trained, but justifiable under the circumstances ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 117

Articulation Section • • • Remember: If you don’t write it down … Justifiable Technique Control Theory First Responder Philosophy Disturbance Resolution Model Use-of-Force Documentation Checklist ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 118

Book List • • Verbal Judo: Words as a Force Option - Thompson Verbal Judo: The Gentle Art of Persuasion - Thompson Verbal Judo: Redirecting Behavior with Words - Thompson The Verbal Judo Way of Leadership – Thompson • • • Art of War – Sun Tzu Blink - Gladwell Emotional Survival for Law Enforcement – Gilmartin On Killing / On Combat - Grossman Values for a New Millennium - Humphrey Zen in the Martial Arts - Hyams ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 119

Websites • • • www. Verbal. Defenseand. Influence. com www. Verbal. Judo. com www. Police. One. com www. Corrections. One. com newsline@Calibrep. Press. com www. Acmi. Systems. net www. nwtc. edu/publicsafety www. Res. Group. Intl. com www. Force. Science. org www. Purposeful. Development. com ©Verbal Defense & Influence with the Verbal Judo Institute, Inc 120