Power Improvement Process PIP Development and implementation of

Power Improvement Process (PIP) Development and implementation of highly effective improvement and innovation processes Wülflingerstrasse 271 CH-8408 Winterthur +4152 224 02 77 office@igag. ch Improvement Group AG

A joint approach Improvement Group AG and Qmarkets A consultancy boutique specializing in substantial corporate development joined the global market leader specializing in enterprise-grade collective wisdom software solutions. A concurrence of favorable circumstances for a common mission: To provide improvement and innovation – processes, culture, customer experience – capturing the collective genius within those organizations. 2 Improvement Group AG

Continuous Improvement in a Complex World O 4000 employees reduce cost about € 220 m in one year. O 1300 employees develop a new product position and generate added value about € 10 m in ten months. That is improvement in big steps, tapping the Wisdom of the Crowd. The philosophy to improve in small steps is also important but in specific situations with lower complexity. 3 Improvement Group AG

Improvement und innovation There a many theoretical discussions about improvement and innovation, but in practice what matters is the sustainable development of the company, be it through innovation or improvement. In fact, a idea may be an innovation in one company and an improvement in another one. The Power Improvement Process (PIP) will lead to innovation or/and improvement tapping the wisdom of the crowd. For this we use the knowledge, know-how and gut feeling of employees, customers, Facebook followers, etc. and structure it in a process producing manageable results. 4 Improvement Group AG

Power Improvement Processes (PIP) Two different starting points PIP Campaign PIP Individually The management team has a specific question or problem and ask a defined community (employees, middle management, Facebook, …) to submit and discuss their ideas. Everybody who has an idea with the possibility to generate added value, be it an innovation or improvement, can submit it to an Idea Pool. The Live. Innovator Session is a short time campaign but includes also all PIP steps – but in three hours, without workshops and travel planning. 5 Improvement Group AG

High speed PIP: Live. Innovator Session O The session is starting with a virtual brainstorming, including people within a meeting room and somewhere of the world. O There is a structured process from such a brainstorming to evaluation of ideas, project proposals and constitution of the project team. O Each process step can be specific designed and also run as the only part, e. g. as a brainstorming with experts to develop ideas for a specific question. O In a session of two to three hours you get ideas and priorities from people around the world. 6 Improvement Group AG 6

Overview Campaign /1 Define the community Question, issue Management, department, employees, Facebook followers, all Who: management team Tool: Live. Innovator in advance Communication process How to address the community before, during and after the campaign? Setup Net. Innovator Campaign start Anonymous, alias, name? Categories, modes of evaluations, design, duration 7 Resources according to plan PIP team follows the process PIP team, decision makers, finance Improvement Group AG

Overview campaign /2 Decision I Results available Raw data 8 PIP team Excel, Word summary structured by categories, priorities, participants Keyword, cluster analysis - if needed Basis for discussions Mind-map, (hypo-) thesis, summaries, proposals for next steps PIP team Management Tools: • Assignment process • Token voting • Virtual committee Qualified ideas for a pitch Which ideas should be further developed? Assignment to a topic-owner Goals, timeline and budget Improvement Group AG

Overview campaign /3 Project market Resonance within the project market Topic-owner The project idea published at the project market and the topic-owner looks for colleagues to build a team Without resonance no project Project team develops pitch The team develops and presents the pitch working together virtually and physically Pitch and decision II Tools: Live. Innovator, Net. Innovator 9 PIP team and management Go, stop, delay The team gets the decision within days Project tools: Similar Net. Innovator or internal tools Improvement Group AG

Idea Pool for ideas Overview PIP Individually /1 Admin: PIP team Idea Pool, voting, evaluation Who has access? setup In principle as many as possible With higher maturity also customers and external experts Templates Idea: Need, beneficiaries, … Pitch: Project scheme Idea Pool Features: Idea market, comments, voting, member login, … PIP team Managing and following the whole process Decision process Criteria for qualification of ideas Power for decisions in a decision board 10 Improvement Group AG

Overview PIP Individually /2 Pitch and decision Idea market on Idea Pool Look for resonance 11 idea writers The idea needs followers and evaluations Colleagues are needed for collaboration Otherwise the idea will vanish A virtual team is ready If the writer has enough followers according to defined criteria the idea is submitted to the PIP team for a decision PIP team and management Decision within days If the idea is approved, the project planning starts Improvement Group AG

Power Improvement Process (PIP): Implementation Months 3 5 9 Fully operational PIP Results First experiences LI campaign with 100400 participants Local LI sessions Some ideas on the e-board Get used to the instruments LI campaign with employees and customers Worldwide LI sessions A wide range of ideas on the e-board LI campaign and NI sessions with the management team PIP Culture 12 Improvement Group AG

PIP development: Some pre-work Content Analyze current processes • Continuous Improvement Management • Innovation • Measurable results of those processes 13 Results Budget € • Get to know the organization • Implications for the development of PIP • Revealing aspects of the internal process culture Cultural situation • Management by Delegation • Open mindedness • Hierarchical levels • Managerial background for the project • What could hinder or foster PIP? Short report with conclusions for PIP • Presentation to Management Team 10. 000 Improvement Group AG

PIP development: The Management Team gets in touch with the instruments Content Live. Innovator session with a current topic (brainstorming, evaluation and proposals for solutions) Net. Innovator campaign with a current issue Duration: one week Results • The Management team gets a feeling for the instruments and the range of applicable topics • Experience: How to find solutions with a team in a short time? • Analysis and presentation • The future role of the PIP team will be taken on IGAG Budget including setup and licenses 14 Budget € 14. 000 Improvement Group AG

PIP development: First experiences within the organization Content Installing prerequisites • PIP Team • Decision process • Training Setup a campaign • Chose a Topic • Define the community • Set campaign parameters • Essential: design the communication process Ongoing campaign • Apply planned steps • Coaching of all involved people Analysis and interpretation Presentation Debriefing session with the PIP Team Information of all participants (according the plan) Results Budget € • Readiness for the start of a campaign • The Management Team is on board. • The PIP Team is ready to act • Information in between for the management team • PIP team is working Familiarization with different methodologies Results Lessons learned • Technical aspects • Cultural situation • Further steps and PIP Improvement Lessons learned Budget including setup, licenses and helpdesk 15 70. 000 Improvement Group AG

PIP Overview: Development and Implementaion „PIP Individually“ Content Results Budget € Prerequisites • PIP Team is operational • Decision processes are clear • Cultural background is analyzed Develop the design of the eboard Write the functional specification Installation Tests Set operational • Teams • Departments • Expand the range more and more Coaching and facilitating • Prerequisite for Qmarkets to work on • Led by Qmarkets • Management Team and PIP Team • First experiences and improvement • Change management Budget including setup and licenses for one year 16 75. 000 Improvement Group AG

Investement Phase 17 Budget € General pre-work 10. 000 First experiences with „Live. Innovator“ und „Net. Innovator“ 14. 000 Development and implementation of PIP campaign 70. 000 Development and implementation of PIP Individually 75. 000 Total (including setup, licenses for 1 year; excluding VAT and expenses) 169. 000 Improvement Group AG