Possibilities Making Them Happen It is a great
* Possibilities Making Them Happen It is a great time to be an innovator November 2007 IT Governance Committee Meeting
Awards and Accolades • Rick Cook – Employee of the Year • Community Alert System – Team of the Year • e. Newsletter – National Association of County Information Officers’ Award of Excellence. – Savvy Awards Communications Technology – External Newsletter • City-County Communications and Marketing Association (3 CMA). This is the communications arm of ICMA.
Agenda • Project Update – Strategic Plan in Action • Hot Trends – Keeping an Eye on the Rest of the World • Unified Payment System – Wants, Needs, Realities
* Possibilities Six Strategic Initiatives It is a great time to be an innovator 2007 Technology Strategic Plan
* Empower the Public: Enable the public to interact with local government by providing secure access to information and the ability to efficiently conduct appropriate business 365/24/7.
Empower the Public: • Create web based systems that provide secure, accurate and timely information to the public • Initiate an enterprise wide solution to online payments • Provide multiple, media rich methods to the public for accessing and receiving information • Provide web enabled applications for the public to use
Initiate an enterprise wide solution to online payments • Unified Electronic Payment Processing System: – Common System for all Departments – Online Payment – Integrated with Backend Systems – Target Dates: • • * Vendor selection: January 2008. Interface initiated: May 2008. Online Payments begin: July 2008. Automated updating of all records: December 2008. .
Create web based systems that provide secure, accurate and timely information to the public • Web Site Redesign – Average 49, 155 hits on the Homepage/Month – Library, Personnel, Sheriff • GIS – Analysis Tools – 53, 847 Visitors in October – 11, 582 Unique Visitors
* Improve outcomes, efficiency, responsiveness, and agility of services by transforming the management of information technology through best practices and shared resources.
Improve outcomes, efficiency, responsiveness…. . • Implement Enterprise Architecture across the County • Formalize an IT Governance Structure. • Use Project Management Methodology on all projects to maximize the success rate
Implement Enterprise Architecture across the County • Maximize the County’s investment in People. Soft by using it as the preferred development and delivery platform • Maximize the County’s investment in Vo. IP by ensuring that future systems integrate with the system • Maximize the County’s investment in virtual technology • Institute Life Cycle Management(LCM) methodology across the County • Continue to apply application, equipment and replacement standards across the County • Capture once, use many
Implement Enterprise Architecture across the County • • People. Soft Enterprise Initiative Special Needs/ Critical Care Database Project Portal Implementation Electronic Purchase Orders Workflow Implementation Online Expense Reporting Purchasing “Green”
Implement Enterprise Architecture across the County • • • Document Imaging System Vo. IP Project Microsoft Office Upgrade Computer Replacement Firewall Upgrade Maintenance Work Order System
* Transform key business processes through the effective use of innovative technology and state-of-the-art software.
Transform key business processes…. • Enable an increasing mobile workforce • Continue to invest in SAN /Disaster Recovery technology to meet growing storage needs • Implement Web Enabled Applications where feasible • Build a seamless interface for public safety across the County and municipalities • Leverage advanced GIS technology to enhance existing systems and integrate geospatial capabilities as a fundamental component of business systems where appropriate
Enable an increasing mobile workforce • Tracking for School Nurse Program • Mobile Field Inspection Tools for Food and Lodging and Well and Septic Inspectors • Mobile Field Tools for Public Health • Mobile Field Based Reporting for Law Enforcement • Wireless Connectivity • Internet Bandwidth Increase • Citrix Upgrade
Continue to invest in SAN /Disaster Recovery technology to meet growing storage needs • Virtual Technology/ SAN(Storage Area Network) Project – 70 Individual Servers Initially – 68 Virtualized – Redundant Systems
Leverage advanced GIS technology • Citizen Notification System • Mc. Guire Drill • Census LUCA Program (Local Update of Census Addresses) • Sewer Line Project • Tax Mapping Project
Leverage innovative partnerships to offer better services * • Encourage technology initiatives that provide better services and opportunities for the public. – Encourage broadband services to all homes – Partner with local service groups to recycle computers and other technologies • Partner with the school systems, municipalities and other agencies to offer services that are common to all.
Leverage innovative partnerships to offer better services • • E 911 Communication Center Grants 800 MHZ VIPER SYSTEM Computers to the Rotary Club for repurposing Discussion with WPCOG, Newton and Conover for Bandwidth Increase
* Empower the Workforce: Enable personnel by increasing the efficiency and agility of the systems they depend on.
Empower the Workforce: • Provide training opportunities for end users that go beyond the basics and empower users to be self sufficient • Ensure a well trained Technology staff • Transition the Mobile Workforce • Expand online employee services and recruitment
* Improve public safety by leveraging modern information systems and technology.
Improve public safety Interoperability is more than making radios talk to each other • Make security and confidentiality overriding priorities in all systems • Build a reliable communication network that provides for interoperability across the County • Provide multiple options for the public to secure services • Build in redundancy to the network infrastructure
Oops • LEFT ON BACK OF AMBULANCE • Laptop with personal data missing • Cabarrus County says 28, 000 people EMS had cared for affected • Offering a $500 reward for the safe return of the lost laptop • County spent $17, 676 to print and mail the letters
Improve public safety by leveraging modern information systems and technology. • • E 911 Telephone Replacement Project: E 911 Mapping Project: School Surveillance by Sheriff’s Department: Emergency Services Badging Solution:
Hot Trends for 2008 * It is a great time to be an innovator November 2007 IT Governance Committee Meeting
Hot Trends for 2008 Virtualization: Not new but offering new advantages. Unification: Tying it all together. De-Duplication: Up to 400: 1 savings. Encryption: Both in transit and at rest High Speed Server Fabrics Green IT Business Process Modeling Mashups and Composite Apps Web Platforms: Software as a Service Real World Web: Information applied to a real world situation, GPS with instant directions and interfaces. • Social Software • • • Evan Francen Oct 2007, Gartner Oct 2007,
Hot IT Jobs in IT for 2008 • • • Lead applications developer Messaging administrator Data modeler IT auditors Help desk Robert Half Technology Oct 2007
Unified Payment System * It is a great time to be an innovator November 2007 IT Governance Committee Meeting
Scenarios • What do we want in a unified payment system? • What does the public want in a unified payment system? • Do the two match?
Scenarios • At your table, create two scenarios of what a citizen may want to do. • Walk through the steps and record them for each scenario.
Unified Payment System • Over the counter receipt for Debit Card, Credit Card, and E-Check • Online receipt of Debit Card, Credit Card and E-Check • In some situations self serve payment for Debit Card and Credit Card • ACH(Automatic Clearing House) • An interface for IVR Payment • Consolidated and comprehensive reporting tools • Low fees • Ease of use • Consolidated bill payment for online customers • Unified payment system, with the ability to segregate back end processes to specific accounts.
Next Meeting January 17 th.
* Possibilities Making Them Happen It is a great time to be an innovator November 2007 IT Governance Committee Meeting
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