Policy Updates Performance Management Employee Handbook PY 20
Policy Updates: Performance Management Employee Handbook PY 20 Updates
Topics · Performance Management ØNew Performance Review process and review tool ØDisciplinary Action ØEmployee Development: New “+” designation · Employee Handbook
Performance Management: Performance Review Process Updates
Key Objectives of Performance Management Identify performance goals Monitor contractual performance and goals Develop employees Have meaningful conversations Course correct as necessary
What’s missing from our current review process? Consistency Goals beyond contractual goals Goal connection to mission/purpose and CQI initiatives Tracking the right things – in the right ways Enough emphasis on performance numbers Driving better experiences and outcomes of our service delivery
Setting Goals – tied to our mission/purpose Meet and exceed contractual performance goals = move the needle Enhance the customer experience & improve customer outcomes = how well we move the needle, how we make an impact
Let’s Simplify Our Review Process! Move away from Move to Our intensive Quarterly Review Form and process Monthly 1: 1 Check-ins
Let’s simplify! a T O N thly e n o m anc m r fo ‘per view’! re Monthly 1: 1 s End of Year Review KPIs for position Have 2 -way conversation with your manager that focuses on how you are: • Working towards meeting/exceeding contractual goals • Enhancing the customer experience and improving customer outcomes Review KPIs Rate position priorities Rate values alignment
Monthly 1: 1 Meetings Conversation between employee and manager to include: · What’s on your mind? · What are you most/least excited about? · What’s on your plate? · What’s in your way? · What feedback can you give me? · Where can I give you feedback? · Simple KPI Dashboard Working towards meeting/exceeding contractual goals Enhancing the customer experience and improving customer outcomes
1: 1 Workbook Simple KPI Dashboard Guiding Discussion Questions New Questions list Action Items list Follow up Items list
Still an opportunity to review quarterly performance goals!
Cascading goals objectives discussions Employee/Team – Manager monthly check ins Director – Senior Leaders quarterly check ins Agency Priorities and Goals Manager - Director monthly check ins
End of Year Review Use tweaked version of existing Review form (one period to review instead of 4 quarters) (AND decide on senior leader participation ) Rate against position priorities and performance goals Rate values alignment Employee completes self-evaluation
New Hire or New to Position? Performance Review Form (mark 6 month box) Employee Self-Evaluation
Review Cycle New Plan Year: July– Set PY Goals & Objectives July – End of year review Monthly 1: 1 s
Timeline for Change Mid July 2020 August 2020 Manager and employee set goals for next plan year begin monthly 1: 1 s and new process use existing form/tool to review PY 19 set PY 21 goals use PY 20 form for end of year review Mid to late July 2020 July 2021
Performance Management: Disciplinary Action Updates
Disciplinary Action Updated language from Reprimand to Corrective Action Stop using SMART Goal Worksheet as a pre-cursor to Corrective Action SMART Goal Worksheet is a tool used to help set goals and achieve them
Performance Management: Employee Development
New “+” Designation (for any position!) Obtaining a company-approved certification directly related to the employee’s position will earn the employee a “+” designation. CPS will continue to pay for position-specific credential/certification testing and renewals; as well as ongoing development training as supported by budgets.
Employee Handbook Updates
Handbook Updates Added telework section Updated Cell Phone section to include extra $10/mo reimbursement for added line Added Juneteenth as an early release day Updated Bereavement to include miscarriages Simplified Dress Code Updated MADD section language
Some extra stuff: Mask Usage
Mask Usage in Offices · Employees must wear face coverings at work ØSpecific accommodations allowed · Employers must provide if employee doesn’t have mask · Businesses cannot allow customers to enter premises w/o face covering – local law enforcement can assist! More details to come!! A COVID-19 update video from HR (coming early next week) will discuss mask usage and other COVID-19 topics/reminders. Stay tuned!
Questions? Reach out to Amy or Silvia in HR!
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