Policies Procedures ALL UNDERSTAND THE IMPORTANCE OF POLICIES
- Slides: 8
Policies & Procedures ALL: UNDERSTAND THE IMPORTANCE OF POLICIES AND PROCEDURES IN AN ORGANISATION MOST: EXPLAIN TYPES OF POLICY AD PROCEDURE IN AN ORGANISATION SOME: ANALYSE HOW POLICIES AND PROCEDURES INCREASE AN ORGANISATION'S PERFORMANCE
Policies and Procedures A policy is a documented way of doing something in an organisation A procedure is a course of action for carrying out a policy. The terms are used interchangably. Policies are the 'glue' that bind the organisations way of doing things to their vision and culture
Comparison: Policies General Business Onslow / TU Business Studies Rm 9 Staff dress code No official dress code Refunds policy Re submission Dispatch 48 hour marking return policy 13 week holiday policy Purchases signed by TIC / LAL. Processed by finance officer Holidays Purchasing decision
Comparison: Procedures General Business Safe Machinery use Opening and closing procedure of office / store Complaints Onslow / TU Rm 9 TU only sets up the equipment Begin of lesson NCEA appeals procedure
Importance of Policies Programmed Decisions – quick and regular with clear benefits and results Non Programmed Decisions – decisions and policies that have a longer term effect without clear tangible results. Policies enable good decisions to be made in line with the vision and objectives of the organisation. Leads to consistency among employees and towards customers. Expectation of employees in organisation Increase transparency of organisation
Importance of Procedures The way in which tasks are managed need to be clarified and consitent H&S Most efficient way – waste is minimised Quality standards – benchmarking Protection against fraudulent behaviour- protects assets
Maori Business Concept : Tikanga – values , guidelines, rules & priorities Some organisations have tikanga Maori reflecting Maori values and cultural guidelines Typically seen with: Structure and governance Responsibility to shareholders and wider stakeholders Inter relationships between staff (including ancestoral connections)
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