Police Computer Aided DispatchRecords Management System Study Session

Police Computer Aided Dispatch/Records Management System Study Session Fountain Valley Police Department Daniel S. Llorens, Chief of Police February 19, 2013

Crime Fighting Strategy COMPSTAT • Directed Policing • Place officers at locations/times most likely to impact – Crime – Traffic Safety – Quality of Life issues • Foundational to COMSTAT – Reliable and manageable systems – Computer Aided Dispatch/Records Management System

What is Computer Aided Dispatch/ Records Management System? Communication and Information Infrastructure • • Dispatch – Communications Records Management -Data Collection and Storage Mobile Data Computers - Police Units Crime and Traffic Safety Analysis Property and Evidence Personnel, Training and Equipment Pin Mapping • Heart of COMPSTAT

What We Have Now • West Covina Services Group (WCSG) • Annual Support Contract $99 K • Rising 3 -5% per year • CAD/RMS plus (6) Third Party Vendors

West Covina + Third Party Software Document Storage Laserfiche Prop/Evidence Q-tel Crime Mapping GST Map Collision Analysis Crossroads West Covina CAD/RMS Training Equipment Microsoft Word Mobile Data Computers Public Safety Technology

West Covina Services Group History Software Issues Functional Failures Complete System Failures

West Covina: Software Issues • Not Fully Integrated • Requires 6 supporting programs • No data sharing between these programs • Limited Crime Analysis • Glitches in latest version • Redundant searches • No mapping • Slow to upgrade • No COMPSTAT • Outdated operating system • Just became Windows 7 compatible with glitches • What this meant to us… • • Redundant data entry Does not support COMPSTAT Unreliable data Stalled computer upgrades

West Covina: Functional Failures July 2011 – Aug 2012 33 Functional failures Failures included; Call narrative deleted Audit reports not chronological Display off-duty officers as on-duty On-duty officers on wrong activity/location Records checks from vehicles re-directed to dispatch

West Covina: Complete System Failures July 2011 – Aug 2012 32 times 15 -90 minutes When West Covina fails, all systems fail; Dispatch Records Mobile Data Computers Detectives Crime Analysis

West Covina: Limitations • Lacks system wide integration and data sharing • 6 disparate systems • No communication • Multiple entry points • Rudimentary Crime Analysis • Basic data in/out • No crime/collision mapping • No plans for mapping • No COMPSTAT reporting

What we need A modern reliable system with… Full Integration and Data Sharing • 1 system to replace 7 • Provides an accurate and stable • • • Communications Platform Information Management Infrastructure • Powerful search, analysis and mapping capabilities • Supports our COMPSTAT strategy

Our Research Property/ Evidence Document Audio/Photo/Video Storage CAD/RMS Crime Analysis Dashboard COMPSTAT Traffic Collision Analysis Crime and Traffic Mapping Mobile Data Computers Training and Equipment Records

Cost/Funding 10 year cost estimate Same as current contract Funding Asset Forfeiture Fund/Financing No General Fund increases

The Police Department Requests…. . Permission to initiate a Request For Proposal process to obtain bids on a new CAD/RMS provider If Approved…. . Staff will return to Council with a Council Action Request to enter into a contract and appropriate Asset Forfeiture Funds and Financing option to purchase a new CAD/RMS system

Questions?