PMCQ Innovation in Turbulent Times Virox Technologies Future

PMCQ Innovation in Turbulent Times Virox Technologies Future January 18, 2010 Forum Sheridan College Lee-Anne Mc. Alear Program Director Centrein for. Innovation inn Centre of Excellence Management Schulich Executive Education Centre York University

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“Never, think outside the box”

Getting to know you! Find a partner A) starts a story “I was walking along the beach and I saw…” B) throws in an unrelated work like “turnip” A) well I picked up that turnip and I B) danced a polka Etc Reverse!

I want to put a ding in the universe.

Innovation is… Innovation is when you bring a new way of thinking to solve a problem, improve a service, enhance our way of life, or introduce a product or service for the benefit of markets Marcus Wallenberg – Chairman of Skandinaviska Enskilda Banken and Chairman of Sweden’s pan-industry project “Innovation for Growth”

Innovation is… We define innovation as any process or product which improves patient outcomes, reduces healthcare costs or improves our own efficiency. Astra Zeneca Naseem S Amin M. D. Chief Scientific Officern

Innovation… realized new and/or unexpected ideas that deliver value

Innovation… realized new and or unexpected ideas that deliver value

We know innovation is important… Innovation is Important All execs agree innovation is critical Our Culture encourages innovation Executives Understand Innovation Executives Model Innovation Effective at Innovation Formal Process for Innovation Leger Marketing & Globe and Mail – 2007 Survey

The Mc. Kinsey Quarterly, 2009

deas IBM 2007 22 IBM, Innovation Survey 2007

Innovation happens when individuals (and small teams) apply innovative thinking (in the right direction) 26

Innovation happens when individuals apply innovative thinking Organizations can only support or inhibit individuals (and small teams) 27

Mark Pinkus

The Innovation Zone Creating an Innovation Zone Sorting Your Ideas’ Ambitions Taking Ideas from Concept to Reality

Innovation Zone RBC – Centre of Innovation Microsoft – Idea Exchange IBM – Think Place Partners in Healthcare (Boston) – RVL Cisco – izone ING (Canada) – Chief Innovation Officer P&G – Connect & Develop

Efficiency through Innovation Cost innovation: The power of context Entrepreneurship in Canadian healthcare: A case study Instrumenting healthcare – optimizing clinical process Bringing private-sector thinking to healthcare Using simulation models to improve resource utilization

RBC Innovation Zone

Innovation Framework Tom Koulopoulus – The Innovation Zone

The Mc. Kinsey Quarterly, 2009

Marks and Spencer

Launched Plan A in January 2007, setting out 100 commitments to achieve in 5 years. We've now extended Plan A to 180 commitments to achieve by 2015, with the ultimate goal of becoming the world's most sustainable major retailer.

M&S Plan A Journey

The people who are doing the work are the moving force. My job is to create a space for them, to clear out the rest of the organization and keep it at bay. Steve Jobs

9 Notions of Innovation…

Ideas come from everywhere Google expects everyone to innovate, even the finance team 9 Notions of Innovation

Share everything you can Every idea, every project, every deadline – it’s all accessible to everyone on the intranet 9 Notions of Innovation

Your brilliant, we’re hiring Intelligence over experience 9 Notions of Innovation

A license to pursue dreams Employees get a “free” day a week (20%) Half of great ideas come out of ‘noodle’ time – like gmail 9 Notions of Innovation

Innovation, not instant perfection Launch early and often in small tests before releasing new features widely 9 Notions of Innovation

Don’t politic, use data It’s not personal, find the metrics that matter Discourage the use of “I like” in meetings; push people to use metrics 9 Notions of Innovation

Creativity loves restraint Give people a vision, rules about how to get there, and deadlines 9 Notions of Innovation

Worry about usage and users, not money Provide something simple to use and easy to love. The money will follow. 9 Notions of Innovation

Don’t kill projects - morph them There’s always a kernel of something good that can be salvaged 9 Notions of Innovation

Levels of Innovation Model Source: CURRENT ORGANIZATION INC.

Levels of Innovation Model

Where is your organization on the continuum? Innovation Continuum Evolutionary Revolutionary Incremental Substantial Adaptive Innovative Reproductive Disruptive

INI Innovation could be different than you think

Ten Types of Innovation

Cash Lehman: Innovation Pathfinder

Innovation Strategies

4 S Innovation Process Framing the challenge Broad Exploration Rigorous Assessment Execution 28

Coming up with the best ideas requires combining and balancing 2 skills: DIVERGENT CONVERGENT THINKING Creative Generative Non-judgmental Expansive Conceptual Create lots of ideas Analytical Selective Judgmental Focusing Critical Select the best ideas

Framing the challenge • Understand the landscape of your challenge, boundaries, blue sky • Ask the right questions • Target your focus • Frame your Challenge Statement

Asking the right questions… • New and challenging ideas • Significant growth and differentiation

Form vs. Function

Keeping beer cold is essential Ice is not

Banking is essential but banks are not

not Value

Broad Exploration Creativity Brainstorming Exponential Thinking 11

What happens as we age? Source: Escape From The Maze, James Higgens (ISBN: 1 -883629 -02 -0) 83

What happens as we age? Age of those studied 5 Years 8 Years adults Percentage with creative potential 98% 32% 2% Number of laughs a day 113 laughs 83 laughs 11 laughs Number of ? s asked per day 65 ? s 41 ? s 6 ? s Source: Escape From the Maze, James Higgens (ISBN: 1 -883629 -02 -0)

Creative Thinking… Brainstorming Triz Six Thinking Hats Lateral Thinking Techniques Reversing Assumptions Visual Triggers Other systems Provocation

Pit Stop

Other Systems Thinking Southwest Stock Price 19

How might we find better ways to merchandise watermelons so that we can maximize the retail space in stores?

Reversing Assumptions

Rigorous Assessment and Selection Revisit framing – select best ideas based on fixed criteria Methods: Use selection criteria, online, idea management systems Small tests, rapid piloting

Suggestion Boxes Intranet Suggestion Box: http: //suggestionbox. suggestio nbox. com/

Idea Management Systems A system to capture ideas (real or virtual “suggestion box”) and process them Helps organizations maximize the benefits from the creativity, expertise and knowledge of employees, customers, suppliers and other trusted third parties Contains features to focus idea generation towards business objectives, and to capture, develop, build, share and evaluate ideas Requires a lot of support to do it right

Imagnet

Sample Evaluation Form

Now comes the fun!

Creating the action plan

Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.

The ups and downs of innovation we have an order! Field trial worked ECSTASY Yes it is! The customer likes it! And inventory And approvals We have sizes! They like it! New costs look good! It Works! We’ll make it! Not proprietary Documentation done Installation problem Fixed It works! And orders Costs are better! No, he loves it! Not always! Costs too much Sounds great Different sizes? ? No resources Need documentation Deliveries are late Market estimate wrong! Failures reported I have an idea We need help Failure in field trials 104 Innovation: The Process, the Practice Boss hates the project Source: R. J. Saldich DESPAIR

4 S Innovation Process Framing the challenge Broad Exploration Rigorous Assessment Execution 28

Kotter’s 8 Step Change Model

Kotter & Innovation – What does it take? 1. Increase urgency Innovation audit, case for change, link to deliverables 2. Build the guiding team C Suite Buy in, i. Council, named innovation leads leaders at all levels have innovation objectives 3. Get the vision right Innovation portfolio, , define scope, define boundaries, clear direction, leadership team alignment 4. Communicate for buy-in Many modalities eg town halls, performance management, idea management systems 5. Empower Action On managers scorecards, training (e-modules & beginner, intermediate, advanced), brainstorming & selection, support execution 6. Create short term wins Showcase quick wins, celebrate successes, project highlights, 7. Don’t let up Speakers, monthly events, team meetings, meeting room redesign 8. Make change stick Goals, metrics, year end Innovation surveys, rewards & recognition, 4 -year commitment, communication

Structure for Innovation Senior Leadership support Full-time champion Part of everyone’s job Facilitators, project managers or specialists Part-time champion(s) Innovation Teams Outsource Innovation Office/Group

And it takes a practice, the art… Sir Ken Robinson

Thank You! Lee-Anne Mc. Alear Program Director Schulich Centre of Excellence in Innovation Management lmcalear@schulich. yorku. ca !