PLEASE SIT WITH YOUR GROUPS March 7 2016

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PLEASE SIT WITH YOUR GROUPS! March 7, 2016 -- IE 441

PLEASE SIT WITH YOUR GROUPS! March 7, 2016 -- IE 441

W. Edwards Deming’s 14 Points for Management 1900 -1993

W. Edwards Deming’s 14 Points for Management 1900 -1993

The 14 Points for Total Quality Management If Japan can, why can’t we? https:

The 14 Points for Total Quality Management If Japan can, why can’t we? https: //youtu. be/vc. G_Pmt_N y 4? t=59 m 34 s (13 mins) https: //www. youtube. com/w atch? v=ts. F-8 u-V 4 j 4 (9 mins)

The 14 Points • What do you think this point means? • How can

The 14 Points • What do you think this point means? • How can you do this? • Why should we do this?

14 Points for Total Quality Management

14 Points for Total Quality Management

1. Create consistency of purpose for improving products and services.

1. Create consistency of purpose for improving products and services.

2. Adopt the new philosophy.

2. Adopt the new philosophy.

3. Cease dependence on inspection to achieve quality.

3. Cease dependence on inspection to achieve quality.

4. Don’t award business on price alone; minimize total cost by working with a

4. Don’t award business on price alone; minimize total cost by working with a single supplier.

5. Improve constantly.

5. Improve constantly.

6. Institute continuous training on the job.

6. Institute continuous training on the job.

7. Adopt and institute leadership.

7. Adopt and institute leadership.

8. Drive out fear.

8. Drive out fear.

9. Break down barriers between departments.

9. Break down barriers between departments.

10. Eliminate slogans, exhortations, and targets for the workforce.

10. Eliminate slogans, exhortations, and targets for the workforce.

11. Eliminate numerical quotas and goals.

11. Eliminate numerical quotas and goals.

12. Remove barriers robbing people of pride of workmanship, and eliminate rating systems.

12. Remove barriers robbing people of pride of workmanship, and eliminate rating systems.

13. Institute a vigorous program of education and self-improvement for everyone.

13. Institute a vigorous program of education and self-improvement for everyone.

14. Put everybody in the company to work accomplishing the transformation.

14. Put everybody in the company to work accomplishing the transformation.

Deming in Practice Continuous improvement Collaboration Supervision First day training Mass inspection Leadership Customer

Deming in Practice Continuous improvement Collaboration Supervision First day training Mass inspection Leadership Customer focus Single supplier Performance ratings Process control Blame the worker Reduce cost

Who’s the customer? 1. Identify 2 specific people you’ve worked with in your project

Who’s the customer? 1. Identify 2 specific people you’ve worked with in your project from different areas. 2. Identify who their customer is. 3. How can your project impact the quality of work they provide to their customer?

The Red Bead Experiment https: //youtu. be/ck. Bfbv. OXDv. U (9 mins)

The Red Bead Experiment https: //youtu. be/ck. Bfbv. OXDv. U (9 mins)

Sources The W. Edwards Deming Institute. "The Fourteen Points for Management. " The W.

Sources The W. Edwards Deming Institute. "The Fourteen Points for Management. " The W. Edwards Deming Institute, 2016. Web. 15 Feb. 2016. <https: //deming. org>. Deming, W. Edwards. Out of the Crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986. Print.

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