Planet Fitness INTERNSHIP BY AARON BRAMBLE About Planet

Planet Fitness INTERNSHIP BY: AARON BRAMBLE

About Planet Fitness o o At Planet Fitness they are a judgment free zone which means they don't cater to body builders or power lifting, they gear more towards general fitness. Most of our members are first time gym users so they try to create a comfortable atmosphere and non intimidating environment. Planet Fitness has tons of cardio as well as a full line of strengthen equipment and a full body circuit known as the 30 minute circuit. o o Open 24 hours 7 days a week. Offer Free Fitness Training with a certified fitness instructor. o There are 900 locations worldwide

Mission Statement We at Planet Fitness are here to provide a unique environment in which anyone- and we mean anyone- can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end, its all about you. As we evolve and educate ourselves, we will speak to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need.

Memberships offered Black card membership The black card membership is $19. 99 a month it has a yearly fee of $39 with this membership there is a bunch of benefits included you can bring one free guest every time you come in you can go to any other Planet Fitness location up to ten times a month and can also bring a guest you can use the tanning, massage chairs or the total body enhancement and lastly you get half off on all the cooler drinks. No commitment membership The no commitment membership is only $10 and has a yearly fee of $29. This is more of a basic membership you DO NOT get any of the benefits listed above. Pay in Full If you don't want to have money coming out of your account each month you can go with this option where you pay $199 for the whole year up front and once it expirers you can either do it again or go with one of the current memberships Planet Fitness is offering.

Job description / Responsibilities o Greet members, prospective members and guests, providing exceptional customer service. o Handle all front desk related activities including: o Answer phones in a friendly manner and assist callers with a variety of questions. o Check members into the system. o New member sign-up. o Take prospective members on tours. o Facilitate needed updates to member’s accounts. o Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. o Assist in maintaining the neatness and cleanliness of the club.

Daily Task o I am responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This would include signing up members, cancelling memberships, updating billing information and completing file maintenance sheets to answering the phone and maintaining cleanliness throughout the club. o I also learned how to do the daily stat sheet, organize the daily folding and scan documents keep track of inventory lastly make bank deposits. I provided scripted tours of the club to all members or potential members about the membership options that are currently being offered.

My Weebly HTTP: //MYPLANETEXPERIENCE. WEEBLY. COM/

Internship Experience o GOOD EXPERIENCE o I LEARNED A LOT o IT WAS A GREAT ENVIRONMENT o BUILT A LOT OF GOOD RELATIONSHIP o I WOULD RECOMMEND IT TO ANYONE

Thank You