PINO DE ROSA Managing Director Bridgeway Consulting The

PINO DE ROSA Managing Director, Bridgeway Consulting The Rail Safety Summit 2015

LEADERSHIP SKILLS AND BEHAVIOURS Pino De Rosa Managing Director Bridgeway Consulting Ltd The Rail Safety Summit 2015

SAFETY & GOOD BUSINESS PERFORMANCE GO HAND IN HAND The Rail Safety Summit 2015

WHAT IS LEADERSHIP? • Leadership definition – Defined as the capacity to influence and motivate people, by means of personal attributes and behaviours, to achieve a common goal. The Rail Safety Summit 2015

LEADERS LEARN FROM MISTAKES “Never waste a good crisis” • If a mistake is made, effective Leaders will use it as an opportunity to learn from, and to continually seek improvement to stop it from happening again. The Rail Safety Summit 2015

LEADERS COLLABORATE AND LEARN FROM OTHERS • We need greater collaboration going forward. • We are stronger when we work together. • We must learn from each others incidents and accidents and share good practice. The Rail Safety Summit 2015

LEADERS UNDERSTAND PEOPLE • We need to first understand the factors that influence behaviour by listening to people. • Collaborative working is easier when you understand individuals’ goals, behaviours and culture. • Then we need to encourage behaviours which are aligned to common goals. The Rail Safety Summit 2015

LEADERS UNDERSTAND & ACT! One brain • Let’s listen to our staff on the frontline - they know what the problems are. • Look at what’s going on but remember to also listen more and talk less. Two eyes • Encourage them to be part of the solution. • Understand act on their suggestions. • Continually improve, keep asking, looking, listening and involving. The Rail Safety Summit 2015 Two ears One mouth

CASE STUDY WHO’S THE MOST IMPORTANT? Managing Director Commercial Director Safety Director Engineers Am I am I? Controller of Site Safety Storeman Senior PICOPS The Rail Safety Summit 2015 Track Operative Planners

CASE STUDY WHO’S THE MOST IMPORTANT? The kidneys: skeleton: brain: heart: lungs: muscles: “Without me, “Without the me, body the me, would body the body would body not be be would cannot be able uncoordinated” collapse” to to move” deliver get to oxygen nutrients and “Without me, the body would not be able remove and carbon oxygen” waste from thedioxide” blood” The Rail Safety Summit 2015

CASE STUDY WHO’S THE MOST IMPORTANT? • What happens next? – Sphincter incompetence – Constipation – Septicaemia(blood poisoning) – Fever The Rail Safety Summit 2015

LEADERS RECOGNISE EVERYBODY’S IMPORTANT Managing Director Safety Director Commercial Director Engineers WE ARE ALL IMPORTANT! Controller of Site Safety Storeman Senior PICOPS The Rail Safety Summit 2015 Track Operative Planners

LEADERS WALK THE TALK • Safety leadership isn’t just about words. • It’s about us being out there regularly with our staff and understanding their tasks and risks. The Rail Safety Summit 2015

LEADERS DON’T DO COMPLACENCY Dictionary Definition – A feeling of quiet pleasure or security, often while unaware of some potential danger; self-satisfaction or smug satisfaction with an existing situation or condition. • Complacency should play no part in your leadership or the people you lead. The Rail Safety Summit 2015

LEADERS ARE VISIBLE WHY WE SHOULD BE THERE • To show commitment. • To support our workers. • To understand our people and what we ask them to do on a day to day basis. • To understand the challenges and risks they encounter. • To ensure that things are as they should be and still make sense. • To affect change at grassroots, operational and process level. The Rail Safety Summit 2015

LEADERS SUPPORT FRONTLINE LEADERS • It’s not just about us being Leaders. • It’s also about supporting the industry and our staff in relation to the step change for Safe Works Leaders. • It’s a big change - and nobody said it would be easy! • It may not be perfect from the start – but what we have now isn’t either! The Rail Safety Summit 2015

SAFETY LEADERSHIP A NEVER ENDING JOURNEY No matter where we measure ourselves on the RM 3 model, our Leadership behaviours and actions are key to improving and maintaining where we want to be. The Rail Safety Summit 2015