Pimpri Chinchwad Polytechnic Nigdi CHAPTER6 Quality Control Prepared

  • Slides: 16
Download presentation
Pimpri Chinchwad Polytechnic, Nigdi CHAPTER-6 Quality Control Prepared by Ms. M. R. Zade Copyright

Pimpri Chinchwad Polytechnic, Nigdi CHAPTER-6 Quality Control Prepared by Ms. M. R. Zade Copyright © 2002 by Harcourt, Inc. All rights reserved.

C 505. 6 Understand concept of Quality, cost of quality and principles of TQM.

C 505. 6 Understand concept of Quality, cost of quality and principles of TQM. Copyright © 2002 by Harcourt, Inc. All rights reserved.

LEARNING GOALS • State what is the quality of a product • Explain the

LEARNING GOALS • State what is the quality of a product • Explain the difference between actual and • • • perceived quality State the definition of TQM State the characteristics of TQM or implications for a business State the benefits and problems of using TQM Copyright © 2002 by Harcourt, Inc. All rights reserved.

Quality • The features of a product that allow • • it to satisfy

Quality • The features of a product that allow • • it to satisfy customers’ needs or simply some standard of excellence. Actual quality Perceived quality © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Total quality management (TQM) • • • Total Quality Management (or TQM) is a

Total quality management (TQM) • • • Total Quality Management (or TQM) is a management concept coined by W. Edwards Deming. The basis of TQM is to reduce the errors produced during the manufacturing or service process, increase customer satisfaction, streamline supply chain management, aim for modernization of equipment and ensure workers have the highest level of training. A managerial approach which focuses on quality and aims to improve the effectiveness of the business involving every department, activity and individual. It is also a method designed to prevent errors, such as poor quality products, from happening at every stage of the production process. © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Total quality management (TQM) Characteristics of TQM: • Quality chains • Company policy and

Total quality management (TQM) Characteristics of TQM: • Quality chains • Company policy and accountability • Control • Monitoring the process • Teamwork • Consumer views • Zero defects © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM • TQM emphasizes quality Quality chains inside and outside the business,

Characteristics of TQM • TQM emphasizes quality Quality chains inside and outside the business, including producers, suppliers and customers. Any part of the chain has some problems, then the next stage will delayed. Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM • TQM stress the role of Quality chains Company policy &

Characteristics of TQM • TQM stress the role of Quality chains Company policy & accountability every one from the top to the bottom and aims to make every one accountable for his/her own performance. Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM • TQM stresses a systematic Quality chains Company policy & accountability

Characteristics of TQM • TQM stresses a systematic Quality chains Company policy & accountability • control approach, controlling all the factors that may affect the quality of a product. See the next figure Control Copyright © 2002 by Harcourt, Inc. All rights reserved.

The systematic approach to quality Figure Good design Feedback Consistent methods Consistent materials Consistent

The systematic approach to quality Figure Good design Feedback Consistent methods Consistent materials Consistent Equipment Satisfactory instruction Operations and Control process Consistently satisfied customers © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM Quality chains Company policy & accountability Control • TQM stresses the

Characteristics of TQM Quality chains Company policy & accountability Control • TQM stresses the monitoring the process to find improvements through statistical process control such as charts and diagrams. Monitoring the process © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM Quality chains Company policy Control • TQM stresses that teamwork is

Characteristics of TQM Quality chains Company policy Control • TQM stresses that teamwork is an effective way of solving problems. Monitoring the process Teamwork © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Characteristics of TQM Quality chains Company policy Control Monitoring the process Teamwork • TQM

Characteristics of TQM Quality chains Company policy Control Monitoring the process Teamwork • TQM stresses the feedback of information from consumers and response to the changes in customers’ needs and expectations. Consumer views © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Quality chains Company policy Control Monitoring the process Teamwork Characteristics of TQM • TQM

Quality chains Company policy Control Monitoring the process Teamwork Characteristics of TQM • TQM emphasizes a zero defect policy that every product is free from defects. Consumer views Zero defects © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.

Benefits and problems of using TQM Benefits: • • • Problems: Focus on the

Benefits and problems of using TQM Benefits: • • • Problems: Focus on the customer needs and relationship Achieve quality in all aspects Analyzes all processes to remove defects Find improvements on a continuous basis Develop team approach to problem solving Effective procedures of communication • • High training and development costs Requiring commitment from the entire business Bureaucracy and regular audits are needed Stress is put on process not the product. Copyright © 2002 by Harcourt, Inc. All rights reserved.

Costs of ensuring costs Businesses are likely to face costs when trying to improve

Costs of ensuring costs Businesses are likely to face costs when trying to improve the quality of their products: • The costs of designing and setting up control systems • The costs of monitoring the systems • The costs of faulty goods • The costs of improving the quality • … © Photo. Disc Copyright © 2002 by Harcourt, Inc. All rights reserved.