Piloting Embedded Librarianship for e Core Maggie Murphy
+ Piloting Embedded Librarianship for e. Core Maggie Murphy, Betsy Clark, Karin Bennedsen Georgia Highlands College Libraries
+ CONTEXT How did we end up doing this?
+ Background n n Who are we? n USG state college in NW GA n Mostly associate’s degrees and transfer programs n 4 B. S. programs What is e. Core? n Online course system through the USG (operates out of UWG) n Offers core curriculum courses in 10 disciplines n Open only to students enrolled in USG schools n All instructors are USG faculty
+ Why and how n GHC has robust embedded librarian program that our Dean loves to talk about n Received a request from e. Core to discuss a possible embedded librarian service n Completed e. Core instructor training with new disciplinary instructors n Hired by e. Core to pilot service in Fall Short Semester II
+ PLANNING What was our planning process with e. Core?
+ Planning process n How do we scale this? n Two librarians vs. ~2500 students n Distributed vs. centralized model? n Embed in each course? Enroll all students in central location? n Which courses/students? n Humanities, social sciences, technology n What services do we offer? n Content, discussion boards, office hours
+ SET-UP Preparing for instruction!
+ Building instructional content n What do we cover? n Research basics n n Citation basics n n Building a search strategy, scholarly vs. popular sources, GIL-Find & GIL-Express, GALILEO, Subject databases, evaluating web sources APA, MLA, Chicago Plagiarism basics
+ Structuring content n n Written content n Adapted open-source textbook materials (CC-by) n Saylor. org, Openstax. org n Original written content n Links to Purdue OWL, etc. Videos n GHC Libraries (that’s us!) n North Carolina State University Libraries n Memorial University Libraries
+ So many contact points! n Discussion boards n Live office hours (4 hrs/week each) n Live chat n D 2 L pager n D 2 L email n GHC contact info n College email n Office phone
+ Challenges n We’re used to building content in Lib. Guides, not D 2 L! n Go. VIEW is an unfamiliar iteration of D 2 L n Lots of technical difficulties with external links and formatting n Have to work with both UWG and D 2 L/Brightspace tech support n Delineation in responsibilities not clear
+ Challenges, continued n e. Core has a less robust (most basic) version of GALILEO than we are used to at GHC n e. Core students: n n Varying levels of: n Academic preparation n Familiarity with research process, etc. n Familiarity with their home institution’s library services Home institutions with differing levels of: n Academic rigor n Resources
+ PILOT SEMESTER Outreach, utilization, and lessons learned
+ Getting the word out n Direct outreach to students n Email students through “course” classlists n “News” feature updates (alert appears in e. Core menu) n Students don’t know what this is so we’re just trying to get their attention n e. Core outreach to faculty n Service was developed in response to faculty request n e. Core administrators publicize service to faculty n Faculty direct students to us
+ Student usage
+ Usage, continued
+ Lessons learned n Working with students n Students confused about course format of library services n Students don’t distinguish between “library help” and help for other services n Students don’t read content before asking questions n Administrative aspects n e. Core was grateful we proactively tracked stats at outset n It took awhile to get paid n e. Core > GHC > paycheck
+ 2 ND SEMESTER & BEYOND Refining our model
+ Student usage n More usage n n 112 transactions total Changes in behavior n Over half of contacts through discussion board posts n Other half consist of contact through D 2 L email (~30%) & chat (~20%)
+ Usage, continued
+ Challenges, changes, & next steps n Technical issues n n How can we do more? n Do we need to push for more librarians for fall? n Offer more office hours? n Coordinate with faculty? n JIT help for assignments? e. Core GALILEO instance vs. student GALILEO instance vs. D 2 L Marketing n Working with students n More involvement with instances of soft plagiarism n Students don’t want to receive direct emails n “Unsubscribe me!” GALILEO access remains a problem n n n Direct marketing to faculty? n “ 7 Minute Sizzle” on Garden of e. Core faculty course page?
+ TAKEAWAYS QUESTIONS &
+ Wrapping this up Takeaways n ZOOM easy/free service for screensharing n Google Forms/Sheets works well for tracking statistics n No one wants to take full responsibility for getting GALILEO and D 2 L to play nice in USG Your questions
+ Contact & credits Contact us! n Maggie Murphy, Rome n n n All icons from Flaticon n Slides 6, 8, 9, 10 & 20 icons by Freepik n Slides 14, 15 & 28 icons by Baianat n Slides 17 & 18 icons by Madebyoliver Betsy Clark, Cartersville n n mmurphy@highlands. edu Image credits eclark@highlands. edu Karin Bennedsen, Cartersville n kbenneds@highlands. edu
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