Pillars of Performance Pillar of Performance 1 Maximising

Pillars of Performance

Pillar of Performance #1 Maximising PROFITABLE PERFORMANCE consistent } with the other four pillars of performance, focusing on: • Resource efficiency and enhancement. • Responsiveness to customer needs and market opportunities. • Relationship management. • Reputation management (inc. brand equity management). • Risk management

Pillar of Performance #2 Energising FUTURE BUSINESS DEVELOPMENT by investing in distinctive assets and competencies in the following areas: • People. • Products and services. • Processes. • Places. • Parthners.

Pillar of Performance #3 Optimising BUSINESS MULTIPLIERS (maximising positive economic, social and environmental impacts and minimising negative ones) in the following areas: • Generating investment and income. • Creating jobs. • Developing human resources. • Providing appropriate products and services (from a full life-cycle perspective). • Building local business systems. • Sharing international standards and business practices. • Supporting technology development and transfer. • Establishing institutional and physical infraestructure.

Pillar of Performance #4 Professionalising SOCIAL INVESTMENT and PHILANTHROPY in the following areas: • Money: from cash donation to innovative funding mechanisms. • In-kind support: from ad hoc approaches to mobilising core competencies. • Strategy: from philanthropy and public relations to partnership. • Beneficiaries: from charity to community capacity building.

Pillar of Performance #5 Legitimising POLICY DIALOGUE at local, national and international levels by: • Promoting ethical business practices. • Creating an enabling environment for private enterprise and investment. • Supporting good governance. • Contributing to economy, social and environmental policies.

The Circle of Continuous Improvement #1 Mission Making the commitment a) Values, principles and policy statements b) Operating guidelines and performance targets c) Accountability d) Leadership #3 Measurement and reporting Making the commitment a) Some key issues 1. Financial vs non-financial performance metrics 2. Separate vs integrated approaches 3. Internal vs External assesment, verification and disclosure procedures b) Measurement tools c) Support networks #2 Motivation Mobilising others around the commitment a) Participation b) Time c) Training d) Recognition e) Financial incentives f) Disciplinary action