Pilipinas Shell Petroleum Corp Supply Chain Resilience Fuels

Pilipinas Shell Petroleum Corp Supply Chain Resilience (Fuels Supply Chain) Copyright of PILIPINAS SHELL PETROLEUM CORPORATION CONFIDENTIAL

Shell Philippines Fuels Supply Chain Overview Crude Supply Manufacturing Fuels Supply & Distribution Customers Retail Stations Wholesalers Marine transport Refining and Blending (Batangas Refinery) Storage Facilities Road transport Power & Industrial Shipping Our Challenges… >500 trucks >900 drivers >30 chartered vessels 2 MR Import Facilities >22 terminals >1, 200 customers 2 Aviation

Building a Resilient Supply Chain Building Resilience starts with a ROBUST AND AGILE SUPPLY CHAIN before a Disaster strikes Capability-Building Get the Basics Right Supply Disruption People Assets Processes Recovery Fast Response, Quality Execution People Assets Processes NO HARM TO PEOPLE AND ENVIRONMENT Robust and Agile Supply Chain Resilient Supply Chain CONTINUOUS IMPROVEMENT 3

Robust and Agile Supply Chain Get the Basics Right Building Capability ASSETS PEOPLE Certification to perform Critical Tasks: PROCESSES Emergency Prep § Pre-Incident Plans § Route Hazard Mapping § Drills International Standards • for vessels, terminals, trucks • Emergency Response Asset Management System • Tank, Pipeline, Jetty Integrity Preventive Maintenance • Asset Maintenance, • Product Handling, etc Drills including industry & government Supply Disruption Assurance § Self and independent Network Planning § Alternative distribution § Access to Shell Regional Network ü Share information ü Best practice policy ü Human resource and capacity management ü Critical infrastructure protection /interü Regional cooperation modalism. ü Business continuity management ü Disaster risk management and hazard mapping. APEC 7 Principles 4

Resilient Supply Chain – After a Disaster Fast Response, Quality Execution Recovery Supply Disruption Emergency Response Crisis Manageme nt ASSETS PROCESSES • Incident • Fire Fighting • Emergency Commander • Emergency Response Team Systems • Oil Spill Equipment Response Plan • Incident Command System • Crisis • Waterborne Industry Spill Equipment • Crisis PEOPLE Management Team • Management Duty Officer • Business Continuity Team • Alternate Supply Points • Local/Regional Transporters Management Plan • Partnerships with Private Companies/NGO • Contingency Plans • Supply Chain Playbook 5

Look Back – Typhoon Haiyan Devastation in Tacloban Day 0: Yolanda hits Tacloban No Power, Communications No Transportation Day 5: First SHELL Tanker Truck arrives in Tacloban (supply restored) Day 11: Shell Depot basic operations restored; 50% of Shell Retail Stations already operational Learning after Typhoon Haiyan: 1. Improve Communication 2. Building Reinforcements 3. Improve Local Government tie-ups 4. Strategic stockpiles 5. Partnerships with Private sector on Relief & Recovery, Rehab 6. Working with local communities to help rebuild/repair the damages Day 30: Shell Depot Fully Functional 6 6

Disaster Preparedness, Relief & REHABPARTNERS through PILIPINAS SHELL FOUNDATION INC (psfi) or MALAMPAYA FOUNDATION INC (MFI) Preparedness and Resiliency Corporate Network for Disaster Response Tacloban City Rescue Unit Relief & Recovery Network Foundations: ABS CBN-DZMM TLC GMA Kapuso ABC Alagang Kapatid Phil Red Cross City Disaster Risk Reduction Management Office International Organization for Migration Phil Army, Padul-ong Tulong Samar, Province of Leyte, World Health Organization, Lifeline Asia Marine, Starlite Ferries, MIS Maritime Manila Observatory Intl Container Terminal Svcs Inc & Phil Ports Authority Weather Phils Stiftung Solarenergie Foundation Phil Institute of Petroleum Rehabilitation San Antonio Formation & Enhancement Center (SAFEC) Phil Business for Social Progress & Pinoy Relief Fund Jesse M. Robredo Dep. Ed Foundation (JMRF) National Bookstore LGUs/Provincial Foundation Gus Phill Disaster Recovery Foundation Habitat for Humanity Bagong Araw Resettlement Credit Coop of Tacloban (BARCCO)Tentative Impact Foundation Catholic Relief Services Gawad Kalinga Fundlife