Physician Adoption Strategies Felicia Gordon BSN RNC CPHQ

Physician Adoption Strategies Felicia Gordon, BSN, RN(C), CPHQ Director of Quality Mgmt, Information Mgmt & Research

Covenant Health System ¡ Lubbock, TX l l l ¡ 1348 beds 2 campuses 450 active physicians on staff Physician Connect l Go-live April, 2003 ¡ 6 month install

Physician Training ¡ Groups l l l Immediate feedback Immediate acceptance Physicians training physicians ¡ Office Staff ¡ One-on-One

The Next Year ¡ Additional users l Inpatient nursing units ¡ ¡ ¡ Additional functionality l l ¡ Physician dictation “Old Chart” requests Graphing results PACS Blood Gas results Inpatient Rounding (Pocket PC) Additional links l l Medical Staff Website and On-call schedule Pre-printed order sets

Benefits ¡ Hospitalist program widely accepted due to referring physicians ability to track patient progress ¡ Physician satisfaction survey results high for technology ¡ Improved “on call” experience ¡ Fewer requests in Medical Records department ¡ Physician offices have information they need

Usage Statistics Inpatient Rounding

Issues ¡ Messaging is not used l ¡ Marketing and growth l ¡ Not found to be important to our physicians No permanent support staff in place The NEXT Portal l l Document imaging post-discharge What to use when ¡ Single sign-on