PHILIPPINE QUALITY AWARD PQA An Overview and Application

PHILIPPINE QUALITY AWARD (PQA) An Overview and Application Development Process 23 March 2016 Romblon State University Main Campus

Presentation Outline � What is the Philippine Quality Award (PQA)? � PQA Criteria for Performance Excellence and Assessment points � Award and Recognition Levels � PQA Selection Process � Scope of Application : which organization can apply? � PQA Application Development Process � Partial List of the PQA recipients/awardees � PQA Committee Members

What is the PQA? � It is the highest level of national recognition for exemplary organizational performance. � The Award is focuses on results, including customer satisfaction; not for product or service quality… but for quality management system � Established through Executive Order No. 448 by former President Fidel V. Ramos on 03 October 1997 � It was institutionalized through the signing of Republic Act No. 9013 on 28 February 2001

What is the PQA? � It is also a measure of the overall health of the organizations, beyond the financials � Thus, it has a set of organizational performance assessment criteria covering a wide range of key indicators: customer, product and service, operational, human resource and financial

PQA Criteria for Performance Excellence and Assessment Points Category Point Value Leadership � Strategic Planning � Customer and Citizen Focus � Measurement, Analysis & Knowledge Management � Human Resource Focus � Operation Focus � Results 120 85 85 � TOTAL: 90 85 85 450 1, 000 points

PQA Criteria for Performance Excellence and Assessment Points � The PQA criteria also provide : - A focused integration of all other quality and productivity improvement initiatives , e. g. : * ISO 9000, ISO 14000, ESH, etc. * 6 Sigma, Lean Manufacturing * Quality Circles/Quality Improvement Teams * Business Process Reengineering * Benchmarking * 5 S * Clerical Work Management

Award and Recognition Levels � LEVEL 1: Recognition for Commitment to Quality Management � LEVEL 2: Recognition for Proficiency in Quality Management � LEVEL 3: Recognition for Mastery in Quality Management � LEVEL 4: PQA for Performance Excellence

PQA Selection Process Award Ceremony Stage 4: Judges Final Review President of the Philippines present the Awards Board of Judges conducts final review and conveys recommendation to DTI Secretary Stage 3: Site Visit clarification and verification of the application report by 4 -6 Assessors with Senior Assessor Stage 2: Consensus Review Joint review of semi-finalists by 4 -6 Assessors with Senior Assessor Stage 1: Independent Review Joint review of semi-finalists by 4 -6 Assessors Application Report Submission Eligible applicant submits a 50 -page Application Report to the Administrator Eligibility Determination Applicant submits Eligibility Determination Form to the Administrator

Scope of Application � Which organization can apply? * Departments, Bureaus, and Attached Agencies * Government-Owned and Controlled Corporations and Subsidiaries * State Universities and Colleges (SUCs) * Local Government Units (LGUs) * Other government agencies

PQA Application Development Process 1. Identify Category “Champions” ( Functional head category) 2. Organize the Category Teams (members units) assigned as champion per of a cross-section of the functional 3. Understand the PQA system (attend training, educational sessions) 4. Distribute the Workload (category requirements equally divided among Team members) 5. Write the Category Report Draft (individually at first; Team Members; Redraft, Check, and Final Draft) discuss with Category 6. Consolidate the 7 Category Report Drafts (Program Manager and the Category Champions) 7. Simulate a Document Assessment 8. Finalize the Application Report (50 -page document) 9. Submit the Application Report 10. Prepare for the Site Visit

Past PQA Awardees/Recipients (Partial List) � � � � � 1998 : City Government t of Marikina – L 1 1999: City Government of Marikina – L 2; National Statistics Office – L 1 2000: City Government of Makati – L 1 2004: National Economic Development Authority – L 1 2005: University of Santo Tomas – L 2; John B. Lacson Colleges, Inc. L 1 2006: NEDA Region 1 – L 1 2009: NEDA Region 1 – L 1; PCARRD – L 1 2011: DOST Region IX – L 1 2012: Don Bosco Technical College – L 1; Lyceum of the Phils (Batangas – L 1 2014: Lyceum of the Phils (Manila) – L 1; PACUCOA – L 1; Zamboanga Polymedic Hospital – L 1; DOST XI – L 1; Philippine Information Agency (PIA – L 1)

PQA Committee Chair: DTI Secretary Vice Chairs: DAP President (public sector) and PQPM President (private sector) � Members: Highest ranking officials of the following: * PSQ, IDC, NWPC, PATE, DBM, MAP, and CSC � Awards Manager: DTI Secretary � Management Team: Organized by the PQA Committee � Award Administrators: DAP-CQC (public sector); PSQ (private sector) � Board of Judges and Team of Assessors: Selected judges and qualifies assessors � � NOTE: Application Forms and Submission : DTI and DAP