Pharmaco Chemist Patient Questionnaire Results 2019 20 Openshaw

Pharmaco Chemist Patient Questionnaire Results 2019 -20 – Openshaw Branch Q 1: Why did you visit this pharmacy today? To collect a prescription for: Yourself Someone else Both Other 55% 36% 8% 1% Prescription Collection Yourself Someone else Both Other Q 2: If you collected a prescription today, were you able to collect it straight away, did you have to wait in the pharmacy or did you have to come back later to collect it? Straight away Waited Came back 56% 51% 1%

Q 3: How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? Not at all Not very Fairly Very 0 2% 24% 83% Patient Satisfaction with Prescription Waiting Time 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Not at all satisfied Not very satisfied Fairly satisfied Very satisfied

Q 4: Thinking about any previous visits as well as the one today, how would you rate the pharmacy on the following factors: Very poor Fairly good 0% 1% 13% 83% 1% The comfort and convenience of the waiting areas 0% 2% 21% 73% 2% Having in stock the medicines/appliances you need 1% 0% 10% 89% 3% 0% 0% 13% 90% 0% 0% 2. % 14% 83% 4% 0% 1% 9% 96% 3% The cleanliness of the pharmacy Offering a clear and well organised layout How long you have to wait to be served Having somewhere available where you could speak without being overheard, if you wanted to Very good Don’t know Q 5: Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Very poor Being polite and taking the time to listen to what you want Answering any queries you may have The service you received from the pharmacist The service you received from the other pharmacy staff Providing an efficient service The staff overall Fairly poor Fairly good Very good Don’t know 0% 0% 5% 95% 0% 0% 0% 5% 92% 3% 0% 0% 5% 95% 0% 0% 0% 6% 94% 0% 0% 1% 5% 93% 1% 0% 0% 6% 94% 0. 00

Q 6: Thinking about all the times you have used this pharmacy, how well do you think it provides the following services? Not at all Not very Fairly well Very well Never used Providing advice on a current or longer term health problem 1% 0% 11% 71% 18% Providing general advice on leading a healthier lifestyle 1% 0% 11% 68% 21% Disposing of medicines you no longer need 1% 0% 7% 61% 31% Providing advice on health services or information available elsewhere 1% 0% 9% 65% 25% Q 7: Have you ever been given advice about any of the following by the pharmacist or pharmacy staff? Smoking Eating Exercise 35%* 28%* 27%* *Percentage of total respondents to question who said yes to receiving advice – this question was missed out by a large number of patients.

Q 8: Which of the following best describes how you use this pharmacy? This is the pharmacy that you choose to visit if possible This is one of several pharmacies that you use when you need to This pharmacy was just convenient for you today 86% 11% 2% Q 9: Finally, taking everything into account – the staff, the shop and the service provided – how would you rate the pharmacy where you received this questionnaire? Poor Fair Good Very good Excellent 0% 0% 7% 36% 63% Poor Fair Good Very good Excellent

Q 10: How old are you? 16 -19 20 -24 25 -34 35 -44 45 -54 55 -64 65+ 1% 8% 17% 22% 18% 21% 19% 25% 20% 15% 10% 5% 0% 16 -1920 -2425 -3435 -4445 -5455 -64 65+ Q 11: Are you… Male Female 44% 68% Male Female

Q 12: Which of the following apply to you: You have, or care for, children under 16 You are a carer for someone with Neither a longstanding illness or infirmity 31% 11% 73% Have/care for children under 16 Carer for long term illness Neither Top Areas of Performance Areas in Need for Improvement ü The pharmacists and staff overall ü The pharmacy overall ü Providing an efficient service ü Having medicines/ appliances in stock ü The cleanliness and layout of our shop • • • Waiting time Making better use of our consultation room Providing you with more general health advice and signposting to other useful services when necessary