PGE CAREESA Program Update Low Income Oversight Board

PG&E CARE-ESA Program Update Low Income Oversight Board Meeting Long Beach, CA November 22, 2016

PG&E CARE Program CARE Enrollment, Penetration and Expenditures Year Customers Enrolled Estimated Eligible Customers Penetration Rate Expenditures % of Authorized Discounts 2016 - September 30 1, 419, 417 1, 612, 148 88% $8, 391, 637 53% $546, 832, 873 2015 Year-End 1, 423, 989 1, 635, 673 87% $14, 135, 806 89% $558, 560, 274 2014 Year-End 1, 413, 334 1, 648, 774 86% $12, 281, 846 78% $607, 206, 765 Notes: • September 30, 2016 CARE program data reported in PG&E’s Monthly Low Income Report submitted to CPUC October 21, 2016. • CARE Authorized budget based on D. 15 -12 -024 and D. 16 -06 -018, which authorized bridge funding not to exceed the 2015 Authorized budget for the period of January 1, 2016 – December 31, 2016, or until the CPUC adopts a final decision on the IOU’s budget applications for 2015 -2017. • 2014 and 2015 Annual data reported in PG&E’s Low Income Report submitted to CPUC May 1 of each year. 2

PG&E ESA Program Number of Homes Treated and Program Expenditures Year Homes Treated Goal % of Goal Expenditures % of Authorized 2016 – September 30 54, 157 119, 940 45% $79, 008, 001 48% 2015 Year End 100, 573 119, 940 84% $136, 775, 345 83% 2014 Year End 123, 539 119, 940 103% $145, 940, 449 88% Notes: • September 2016 ESA program data reported in PG&E’s Monthly Low Income Report submitted to CPUC October 21, 2016. • ESA Authorized budget based on D. 15 -12 -024 which authorized bridge funding for the period of January 1, 2016 – June 30, 2016. • 2014 and 2015 Annual data reported in PG&E’s Low Income Report submitted to CPUC May 1 of each year. 3

PG&E ESA Program 2015 -2016 Expenditures and Unspent Funds 2016 (Through September 30) Expenses 1 Amount Authorized $79, 008, 001 $163, 946, 779 2015 (Year End) Unspent G/E Funds 1 $84, 733, 778 2 Expenses Amount Authorized $136, 775, 345 $163, 946, 779 Unspent G/E Funds 2 $27, 030, 088 1 From PG&E’s Monthly Low Income Report submitted to CPUC October 21, 2016; adjusted to remove M&E line item funds committed to authorized 2015 -2020 Studies. 2 From PG&E 2015 ESA-CARE Annual Report; adjusted to remove M&E line item funds committed to 2015 -2020 Studies authorized in D. 16 -11 -022. 2009 -2016 Unspent Funds Unspent G/E Funds 2009 - 2014 3 Unspent G/E Funds 2009 – 2015 3 Unspent G/E Funds 2009 – 2016 (Through September 30) 3, 4 $92, 982, 057 $120, 012, 145 $204, 745, 923 3 This amount has been adjusted to remove M&E line item funds committed to authorized 2015 -2020 Studies. 4 This amount will decrease pending expenditures through the end of the year. 4

Good News and Developments CARE: Coordination with LIHEAP and CSD • The CARE Team is currently working with LIHEAP providers to provide insight on zip code level CARE eligibility and enrollment data. – – • LIHEAP agencies were enrolled as PG&E CARE Outreach Contractors. This effort will help support ongoing community outreach within the service territory. Community Engagement Team instituted quarterly coordination meetings with CSD. – – On 10/27, PG&E Community Engagement, Marketing, and Credit and Collections teams met with LIHEAP providers in Sacramento at CSD to discuss strategies for continued collaboration and partnership. Future items for discussion include residential rate change awareness and marketing. ESA: Energy-Water Conservation Plan Update • Co-leveraged energy-water conservation approach has been ongoing since January. – Over 6, 000 low-income customers were identified by the water agency for participation in the test • • Of those, 3, 000 were identified as having been served by ESA Remaining 3, 000 were targeted for test – 130 customers have been served so far: – Expanding current program to two additional markets • • • 98% received a hose nozzle 95% received up to 3 shower timers 33% received up to 3 low-flow toilets 24% of households have had up to 3 leaky flappers replaced Added one additional water agency to test Two additional contractors trained 5

Native American Tribal Entities in PG&E’s Service Area • PG&E engages with approximately 100 Native American tribal entities, including those that are federallyrecognized, state-recognized, and others that operate as tribal communities without federal or state recognition. • Tribes vary in size and influence from small family units that engage on issues related to natural and cultural resources, to large, well-organized, and funded tribes with professional staff charged with advancing interests across a range of topics. • ESA and CARE Penetration rates within Tribal Communities are not tracked at this time. 6

PG&E CARE-ESA Contacts Allen Fernandez Smith, Manager Low Income Programs and Strategy A 1 FP@pge. com Mary O’Drain, Expert Regulatory Reporting and Policy MJOb@pge. com 7