PERTEMUAN XIII PEMBAYARAN REKENING TAMU Dr Ani Wijayanti
PERTEMUAN XIII PEMBAYARAN REKENING TAMU Dr. Ani Wijayanti, M. M. , CHE
Ketelitian (punctuality) Syarat Front Office Chasier Penolong (helpful) Kerapian (well groomed) Cekatan (accuracy) Bertanggung jawab (responsibility) Kejujuran (honesty) Ramah (courteous) Berhati-hati (careful) Dapat dipercaya (reliability)
Perlengkapan FOC Guest bill Paid out Control of safety deposit box card Cash receipt Summary cash report Remittance of funds House bank Miscellaneous charge City ledger transaction card FOC cash register Copy credit card and machine printer Stamped paid and charge FOC Satationaries dan papan exchange rate Time printer Kalkulator
Membuat opening balance cash Tugas FOC (1) Menyiapkan guest bill Menangani pembayaran tamu Memposting semua voucher Melayani paid out Melayani cash sales Melayani peminjaman safety deposit
Mengontrol kembali room rate & nama tamu Mencatat paid bill Tugas FOC (2) Membuat dan mem-posting adjustment dan correction Menyalin posting errand card bill bellboy Membuat closing balance cash register Memasukkan hasil collection cash Mem-file dokumen-dokumen pekerjaan
Pembayaran tunai (cash settlements) Alat pembayaran • Uang kertas • Coins • Personal cheques • Traveller’s cheque Pembayaran bon/kredit (credit/charges settlements) • settlement by charges card • giant credit/settlement of corporate accounts • guarantee letter • Travel agent vouchers
Prosedur Pembayaran Rekening Tamu Guest bill payment Cash sale payment Advance payment City ledger payment
Guest bill payment pembayaran dengan setengah cash pembayarn dengan bank note pembayaran dengan traveller cheque
Cash sale payment Posting cash sales & paid Buatkan cash receipt. Catat cash receipt
Advance Payment FOC menerima pembayaran dari accounting office Buat cash receipt Posting paid pada lembaran asli Satu copy dari cash receipt dikirim ke bagian reservation Satu copy cash receipt utk dokumen Satu copy dicatat ke front office cashier report
City ledger payment Hitung uang yang diterima Posting paid Asli cash receipt dikirim ke accounting office Catat copy cash receipt ke front office cashier report Catat folio balance credit ke city ledger daily
Pencatatan Rekening Tamu Laporan kasir kantor depan (cash sheet) Amplop penyetoran uang (cash transmittal list) Witness book (buku saksi) Foreign exchange summary Safe deposit box control
Daftar Pustaka 1. Agusnawar 2002. Pengantar Operasional Kantor Depan Hotel. Jakarta: Perca. 2. Bagyono. 2006. Teori dan Praktik Hotel Front Office. Bandung: Alfabeta. 3. Sambodo, Agus dan Bagyono. 2006. Dasar-dasar Kantor Depan Hotel. Yogyakarta: Andi Offset. 4. Soenarno, Adi. 2006. Front Office Management. Yogyakarta: Andi Offset 5. Sugiarto, Endar. 2000. Operasional Kantor Depan hotel. Jakarta: PT. Gramedia Pustaka 6. Sulastiyono, Agus. 2004. Manajemen Penyelenggaraan Hotel. Bandung: Alfabeta. 7. Wursanto. 2003. Etika Komunikasi Kantor. Yogyakarta: Kanisius.
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