Pertemuan 19 Materi Understanding eBusiness Systems Security Concept

Pertemuan 19 • Materi : ▫ • Understanding e-Business Systems & Security Concept and Application Buku Wajib & Sumber Materi : ▫ O’Brien, James A. (2003). Introduction to Information Systems. Essentials for the e. Business Enterprise. Eleventh Edition. Mc. Graw – Hill. Bab 7

The e-Business Application Architecture

Integrated Enterprise Resource Planning Production Logistics Planning Sales Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources Benefits: (1) improved inventory management (2) speedy order processing, (3) standardize business processes, (4) more accurate database content and simplicity.

Customer Relationship Management Retention Marketing and Loyalty Fulfillment Programs Sales Store Front Customer Cross-Sell and Field Up-Sell Customer Service Tele. Sales Service and Support Contact Management

Customers Enterprise Application Cluster Front Office Applications CRM Application • Customer Service • Field Service • Sales Order • Product Config Enterprise Application Cluster Application Integration Back Office Applications ERP Application • Distribution • Manufacturing • Scheduling • Finance Suppliers Business Partners Cross-Functional Integrated Systems

Enterprise Application Integration (EAI) Web Applications Interapplication Middleware Legacy Applications Database Systems EAI is a business computing term for applying: Plans, methods, and software tools to modernizing, consolidating, and coordinating existing software/application with lower costs.

Supply Chain Management Supply Chain Life Cycle SCM Functional Processes Commit Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning Advance Scheduling Transportation Planning Distribution Planning SCM Integrated Solution Internetworked Supply Chain Management

Transaction Processing Systems 1 Data Entry 2 4 Transaction Processing Document and Report Generation • Batch • Online/Realtime 5 Inquiry Processing 3 Database Maintenance

Enterprise Collaboration System Tools for Enterprise Collaboration Electronic Communications Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing Electronic Conferencing Tools • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings Collaborative Work Management Tools • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing

Functional Business Information Systems Marketing Production Operations Human Resource Management Functional Business Systems Accounting Finance

Marketing Information Systems Interactive Marketing Sales Force Automation Market Research and Forecasting Customer Relationship Management Advertising and Promotions Sales Management Product Management

Manufacturing Information Systems Intranet Computer Integrated Manufacturing Engineering Resource Execution Systems Planning Systems • Production Forecasting • Production Scheduling • Quality Control • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control Remote Worker • CAD • CAE • Computer. Aided Process Planning Supplier Extranet
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