PersonCentered Counseling Documentation 112816 PersonCentered Counseling PersonCentered Approach

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Person-Centered Counseling Documentation 11/28/16

Person-Centered Counseling Documentation 11/28/16

Person-Centered Counseling

Person-Centered Counseling

Person-Centered Approach • Overview – The approach came out of the Disabilities Rights Movement.

Person-Centered Approach • Overview – The approach came out of the Disabilities Rights Movement. – It focuses on the individual. – It highlights strengths, capacities, preferences, and desired goals of individuals. – Each person determines what is necessary and desirable to create a meaningful life. 3

Person- Centered Counseling • Launched statewide in 2012. • Provided by over 100 individuals

Person- Centered Counseling • Launched statewide in 2012. • Provided by over 100 individuals across the state, mostly employed by AAAs, Centers for Independent Living (CILs), and other established Supports Coordination agencies. • One of the criteria of a fully functional Aging and Disability Resource program.

Person- Centered Counseling • Focuses on: – Personal interview – Overview of Resources –

Person- Centered Counseling • Focuses on: – Personal interview – Overview of Resources – Supporting the decision-support process – Development of an Action Plan – Follow up • Designed to help consumers navigate the vast array of LTSS options available • Based on their needs/preferences/values/strengths and focuses on their prioritized goals

Person- Centered Counseling Serves people with disabilities and older adults There is no income

Person- Centered Counseling Serves people with disabilities and older adults There is no income requirement. Must have at least 2 LTSS needs and want to participate. Is a service between I & R and Case Management/ Supports Coordination. • Fills a gap for those who may be on waiting lists, are not be eligible for or have been denied services, do not know where to start, have experienced a life-changing event, want to plan ahead, etc. • •

Person- Centered Counseling • Can assist with individuals who need help navigating through waiver

Person- Centered Counseling • Can assist with individuals who need help navigating through waiver enrollment. • Connects people to public and private resources while they wait to get connected to more long-term supports. • Referrals typically go to a PCCer directly, through someone in their organization, or through the Pa Link Call Center.

What Is Person-Centered Counseling? • Person-Centered Counseling on a Continuum of Support Information &

What Is Person-Centered Counseling? • Person-Centered Counseling on a Continuum of Support Information & Referral Information & Assistance Person. Centered Counseling Support/Service Coordination – Care Management 8

What Defines the Need? • Has two or more LTSS needs • Doesn’t know

What Defines the Need? • Has two or more LTSS needs • Doesn’t know what services are available • Was denied for Medicaid-funded program or other publicallyfunded program • Individuals in transition – From hospitals – From Nursing Homes – From other areas – “Aging Out”

What Defines the Need? • Had a recent life-changing event – Change or loss

What Defines the Need? • Had a recent life-changing event – Change or loss of caregiver – Change in finances • Had a recent change in health • Has cognitive limitations

Potential LTSS Needs • • • Housing Substance Abuse Support Peer Support Legal Resources

Potential LTSS Needs • • • Housing Substance Abuse Support Peer Support Legal Resources Application Assistance – Transportation – LIHEAP – SNAP – PACE

Deciding Who is Appropriate for Person-Centered Counseling Is the indiv in need calling? Yes

Deciding Who is Appropriate for Person-Centered Counseling Is the indiv in need calling? Yes No Does the indiv have two or more LTSS needs? Yes Has the indiv in need been asked about their preferences and it is documented? Yes No Continue to the next page No This is not Person. Centered Counseling

Deciding Who is Appropriate for Person-Centered Counseling Does the person already know what they

Deciding Who is Appropriate for Person-Centered Counseling Does the person already know what they need and how to access it? Yes Continue with the Personal Interview No Review all resources available This is not Person. Centered Counseling Create Action Plan Continue to next page

Deciding Who is Appropriate for Person-Centered Counseling? Was there Follow. Up? Yes This is

Deciding Who is Appropriate for Person-Centered Counseling? Was there Follow. Up? Yes This is Person. Centered Counseling This is not Person. Centered Counseling No Were there at least 3 attempts made to contact the indiv? Yes No Has the indiv refused follow-up and it is documented? Yes No

How Does Person-Centered Counseling Compliment Waiver Services? • An individual can receive Person-Centered Counseling

How Does Person-Centered Counseling Compliment Waiver Services? • An individual can receive Person-Centered Counseling while they are waiting to receive Waiver Services. • Waiver Services can meet one of the two LTSS needs. • Once an individual is in a waiver, resource connecting should transition to the Supports Coordinator/Case Manager.

PCC and Waiver Enrollment • PCC and waiver enrollment – If someone needs assistance

PCC and Waiver Enrollment • PCC and waiver enrollment – If someone needs assistance navigating through the waiver process, that can be a session of PCC. – We also want to look for ways to assist in other areas (SNAP, transportation, support groups, etc. ) – There is no expectation that PCCers find free personal assistance services for those who are waiting for enrollment. – Individuals who are navigating through waiver enrollment should have PCC open until they are enrolled.

PCC and Additional Supports • If someone has a care manager or supports coordinator,

PCC and Additional Supports • If someone has a care manager or supports coordinator, we want to direct them to that person to assist. • If they still require assistance, we can still help them with PCC if the CM/SC is not in the same organization, unless we are helping them to transition from OPTIONS or ACT 150. If that is the case, then the PCCer and the CM cannot be the same person.

Potential PCC Flow I & R/A PCC LOCA

Potential PCC Flow I & R/A PCC LOCA

Potential PCC Flow I & R/A PCC APPRISE

Potential PCC Flow I & R/A PCC APPRISE

Potential PCC Flow I & R/A Multiple Needs PCC

Potential PCC Flow I & R/A Multiple Needs PCC

Potential PCC Flow IEB Pa Link Call Center PCC

Potential PCC Flow IEB Pa Link Call Center PCC

Potential PCC Flow OPTIONS Program Change in Need PCC

Potential PCC Flow OPTIONS Program Change in Need PCC

Potential PCC Flow APPRISE Multiple Needs PCC

Potential PCC Flow APPRISE Multiple Needs PCC

How is Training Requested? • Currently, an organization will ask the Lead Coordinator in

How is Training Requested? • Currently, an organization will ask the Lead Coordinator in their Service area to request the training. • In the future, an application will be submitted. It will follow the same flow. Lead Regional Coordinator Project Manager

How is Training Requested? • Trainings are requested by the PM, to PDA admin

How is Training Requested? • Trainings are requested by the PM, to PDA admin via a formal proposal process. • Trainings are scheduled by the PM according to when the request was made, and the location of the organization making the request in relation to other organizations that have also made the request.

PCC Statistics From December 1, 2016 until November 31, 2017: - There were 1192

PCC Statistics From December 1, 2016 until November 31, 2017: - There were 1192 sessions of PCC - 77% of those served are over 60 - 26% of the those served have been assisted with PA 600 s and/or physician’s scripts.

PCC Statistics • Since December 20, 2017 until November 31, 2017: - 793 have

PCC Statistics • Since December 20, 2017 until November 31, 2017: - 793 have called the Pa Link Call Center through information given by the IEB - 61% of those individuals are over 60 - Almost 45% of these older adults are from the urban areas (30% Philadelphia, 13% Allegheny)

PCC Statistics • Other than waiver assistance, Person-Centered Counselors primarily assisted with: – Help

PCC Statistics • Other than waiver assistance, Person-Centered Counselors primarily assisted with: – Help with Financial Assistance – Housing – Healthcare – Advocacy – Food – Transportation

Questions? Faith Haeussler Project Manager Aging and Disability Resource Office Department of Aging C-fhaeussl@pa.

Questions? Faith Haeussler Project Manager Aging and Disability Resource Office Department of Aging C-fhaeussl@pa. gov

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