PERSONAL FINANCE Bell Ringer What habits and skills

PERSONAL FINANCE • Bell Ringer • What habits and skills will help you retain a job or advance in your field? • Agenda • Bell Ringer • Job promotion activity • Conflict in the workplace Power. Point • Pass the paper review activity

E C A L P K N O C N I T C I L F E H T OR W

Job Promotion Activity

WHAT IS CONFLICT? • A disagreement or argument about something important • A situation in which someone believes that his or her own needs have been denied

BASIC COMPONENTS OF CONFLICT • Two or more people involved • There is a disagreement between ideas, actions, beliefs, or goals • Opposing sides see their way as the only way to achieve their goals and objectives

What thoughts and images come to mind when you hear the word CONFLICT? ?

WHO CAN CONFLICTS OCCUR WITH IN THE WORKPLACE? • Coworkers • Customers • Bosses or managers

What thoughts or images come to mind when you hear CONFLICT IN THE WORKPLACE?

EXAMPLES OF CONFLICT IN THE WORKPLACE • Being told what to do rather than asked • Causes tension and employees become defensive • Employees who have different communication styles • One may need specifics, one may need the basics • Shut down when too much or too little information • Different behavioral back-up styles • Some people avoid confrontation • Break under pressure • Unclear job expectations • Conflict for the manager and the employee

CAUSES OF CONFLICT • Poor communication • Leadership problems • Irresponsibility • Showing up late, not completing tasks • Tension between coworkers • Bad attitudes!

WHAT TO KNOW ABOUT CONFLICT • Choose your battles • How important is the dispute? • Does it truly affect you, and is it a serious problem? • Is it a one-time incident? Does it not really affect you? • Let it pass. • Expect conflict • Natural to occur • Don’t fear it • Learn to spot the symptoms early and see opportunities to resolve it • Listen actively • Never interrupt the other party • Listen and try to understand what the other person is saying

PASS THE PAPER! DO NOT REPEAT ANY FACTS STATED ON THE PAPER 1 st Pass: Write one fact you remember about the presentation 2 nd Pass: Write a question about something you learned today 3 rd Pass: Write the answer to the question 4 th Pass: Write one fact you remember about the presentation 5 nd Pass: Write a question about something you learned today 6 th Pass: Write the answer to the question