PERPUSTAKAAN UNIVERSITAS AIRLANGGA PROF DR I MADE NARSA

PERPUSTAKAAN UNIVERSITAS AIRLANGGA PROF. DR. I MADE NARSA. , M. SI. , CA. , AK KEPALA Surabaya, 19 OKTOBER 2016

“TRANSFORMASI” SUMBERDAYA PERPUSTAKAAN I MADE NARSA RENCANA “TRANSFORMASI” PERPUSTAKAAN UNAIR

A university is just a group of buildings gathered around a library. Shelby Foote (1916 -

SERVICE CENTER Service Quality “…. . Only customers judge quality; all other judgments are essentially irrelevant” Note: Zeithamal, Parasuraman, Berry (1999), Delivering quality service, NY: The Free Press.

Dimensions of Library Serqual LIBRARY SERQUA L Affect of Service • • Information Control • Emphaty Responsiveness Assurance Reliability Library as Place • • • Utilitarian space Symbol Refuge • • • Scope of content Convenience Ease of navigation Timeliness Equipment Self-Reliance

LINGKUNGAN BISNIS STABIL/M APAN TURBULANCE/ DYNAMIC/ IMPROVEMENT

Proses terus-menerus diredesain Skill interdisiplin, lintasfungsional Persaingan global Continuous innovation, improvement Cost efficient, high-variety, low volume Relationship dan jejaring LIBRARY ? ? Siklus hidup produk pendek Proses stabil Skill spesialis & fungsional Persaingan lokal & Regional Mempertahankan status quo, efisiensi operasional, homogen, high volume Mempertahankan pangsa pasar, , Siklus hidup produk panjang

Perubahan Teknologi Produksi Unit-unit Mikro Teknologi Pemros. Data Sistem Imformasi Perpustakaan Teknologi Transp & Komunikasi Lingkungan Makro

Perubahan Teknologi DISRUPTIVE - displaces an established technology - creates a completely new industry/Product/Servic es STRATEGIC CHOICE SUSTAINING improve the performance of established products Listening the needs of existing market

Next? Digital Analog Cetak Tulis tangan Komputer Mesin Elektronik Mesin Ketik PC LAPTOP Next?

• • • Brankas Mesin hitung uang PC dan Monitor Laptop Pager SMS Kartu ucapan Binkol? Rak katalog? Kabel? Rak buku? • Perpustakaa n? • • • Taxi konvensional Toko konvensional Mesin cetak Blackberry Sopir (Singapore) Uang kertas, koin Persewaan CD/DVD Surat kabar cetak Kantor pos Dsb…. ? ? ?

? • Bagaimana bisnis perpustakaan tradisional? • Bagaimana bisnis perpustakaan di masa mendatang? • Apa yang perlu dilakukan? • Nilai apa yang perlu ditambahkan untuk pemustaka dan lembaga?

Tangible Sumberdaya Perpustakaan Gedung Komputer Koleksi Dsb Human Capital Intangible Trust & Goodwill Culture

• Fokus pada pengembangan SDM • Fokus pada pengembangan dan Penggunaan TI

Pustakawan SDM Human Capital

PUSTAKAWAN Masalahnya bisa sangat kompleks: - Rekrutmennya - Seleksinya - Pengembangannya - Pemeliharaannyakesejahteraannya - Kompetensinya - Diversitas keunggulannya - Sertifikasinya, dsb

HUMAN CAPITAL à Masalahnya bisa LEBIH kompleks: - KNOWLEDGEnya - SKILLnya - EXPERIENCEnya - ABILITYnya - ATTITUDEnya - MEASUREMENTnya

PUSTAKAWAN DI ERA POSTMOBILE & DISRUPTIVE TECHNOLOGY: Hi-tech, hightouch v. IT literate v. Knowledgeable v. Open-minded v. Skillful v. Friendly v. Communicative v. Networked

MEMBANGUN BUDAYA PRODUKTIVE (Q 2) Not Important (THE 5 CHOICES, KORY KOGON ET AL, 2015) Q 1: Necessity Q 2: Extra ordinary Productivity Time+Energy = Return Time+Energy < Return Q 3: Distraction Time+Energy > Return Urgent Q 4: Waste Time+Energy = No Return Not Urgent

3 LAWS IN INFORMATION ERA: MEMBENTUK PERILAKU (KIERAN O’HARA, INEQUALITY. COM: POWER, POVERTY AND THE DIGITAL DIVIDE) ’s e r o : n o w M a a t L pa e c Ke e’s f l a : c t e M Law ing r a j Je s ’ e s a : o C aw nsi L ie is n an f E da tif k e f e Ke

TERIMA KASIH