Performance Vocabulary Expressions Group 8 Candy Gordon Emily

Performance Vocabulary & Expressions Group 8 Candy Gordon Emily Gill

Language work • Intonation in praise and criticism • Ability and permission • Describing performance • Obligations

Ability and permission • Allow • Can • Enable • Let • Permit

Describing performance • The language style we use to describe performance depends on who we intend to read it.

Obligations • Have to • Must • Should

Company performance

China Airlines • Air Crash • Continuous improvement takes you to the spacious sky • Passenger service: Always from the heart • Training: Quality and quantity count • Maintenance: Even the best is never enough

China Airlines -TV commercial

Rank the following in order of importance in terms of impact on company performance. • Product / service in itself • Cost of product / service • Brand image • Planning • Marketing and sales force • Political climate • Customer support • Others

Financial terms • Assets: land, buildings, debtors, stock, investments, etc. • Issued share capital: profit (before financing) from main business of company. • Liabilities: trade credits, bank overdrafts, loans, etc. • Net income: surplus kept in business rather than given to shareholders.

• Operating profit: profit after tax for period in question. • Overheads: operational costs excluding direst costs, material, and labour. • Reserves: initial investment made by company shareholders. • Turnover: sales of goods and services over a certain period.

• VAT: tax on the value at each stage in processing of production, service, or distribution. • Yield per share: the dividend expressed as a percentage.

Test your performance • Create new words by "performance", ex: romance • Draw typical household • List commonly used acronymns, ex: NATO • Join dots by four straight lines • Solve the riddle • Name three British inventions • List business terms, ex: meeting • 365 divided by 24 times 21

Meetings • Objectives • Performance criteria

Table Talk • • • money intelligence personal appearance success of children education amount of tree time career position house and car class / position in society

The End