Performance Improvement Strategy Chief Performance Improvement Officer June
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Performance Improvement Strategy Chief Performance Improvement Officer June 2009 CPIOUpdate. PPACMeeting 2000906 -20090615 PTODraft 1
Responsibilities • The Chief Performance Improvement Officer (PIO) is the principal advisor to the Under Secretary and Deputy Under Secretary for leading/facilitating the USPTO in: Ø Implementing performance improvement strategies/tools such as adopting Baldrige National Quality Program principles and Lean Six Sigma. Ø Ensuring strategic goals are aggressive, realistic, accurately measured and linked to the Strategic Plan. Ø Evaluating the potential impact and effectiveness of USPTO programs. CPIOUpdate. PPACMeeting 2000906 -20090615 PTODraft 2
Priority 1 -- Strategic Management Process Understand what we are supposed to do and for whom • Mission • Guiding Principles • Foundational/Contextual Information Execute the plan – Measure results • Value Stream/Process Improvement • Data-Driven Decision-Making • Established drumbeat 5 • Performance reviews Monitor • Accountability Performance • Enterprise learning How We Measure our Progress Enterprise Profile Who We Are Strategic Management 4 Outline the approach on how to achieve desired goals and objectives 1 Enterprise Assessment What We Do Execution Plan How We Get There • Short-term planning • Identifying Initiatives • Determining milestones • Prioritizing • Assigning Accountability • Identifying performance measures CPIOUpdate. PPACMeeting 2000906 -20090615 PTODraft 2 3 Strategic Plan Where We Are Going Understand what we are doing, how and what it costs • Strategic Core Value Streams • Processes • Strengths and weaknesses • Core capabilities • Performance/Capability Gaps Understand our environment, how it’s changing and where we should head • Vision • Long-term planning • Strategic Goals, Objectives, Strategies and Metrics 3
Activities Completed • Established Chief Performance Improvement Officer. • Provided initial training/education to Executives and business unit representatives on Baldrige principles and Lean Six Sigma. • Conducted several Lean Six Sigma projects in the Office of the Chief Administrative Officer. Lean Six Sigma is a problem-solving tool to improve business processes. CPIOUpdate. PPACMeeting 2000906 -20090615 PTODraft 4
Activities in Progress • The USPTO leadership has begun to update the Strategic plan. • The Patent Training Academy (PTA) is currently implementing ISO 9001, a Quality Management System. The PTA is expected to achieve certification this month. • The Office of the Chief Information Officer is implementing ITIL (Information Technology Infrastructure Library), which is a quality approach focused on the management of IT service processes. CPIOUpdate. PPACMeeting 2000906 -20090615 PTODraft 5
