PERFORMANCE IMPROVEMENT Performance Improvement PI Guided by the
PERFORMANCE IMPROVEMENT
Performance Improvement (PI) • Guided by the Mission, Vision, and Goals of the Organization • Responsibility of Everyone • Data collection provides the foundation of Performance Improvement • Analysis of data identifies opportunities for improvement • Actions create change for improvement • Review and Re-measure to sustain improvements
Goals of Performance Improvement • Improve processes • Improve teamwork • Improve systems • Improve outcomes
Benefits of Performance Improvement • Patients and families • You and your co-workers • UTMC • Community
Performance Improvement Model
Examples of PI Initiatives • Increase compliance with Core Measures • Improve flow of patients in organization • Improve patient safety by reducing patient falls • Monitor Infection Control measures to decrease infections • Improve access to care for ambulatory patients • Increase patient satisfaction and patient experience
Example of Graphical Data Display Change Implemented
The Joint Commission • The nation’s predominant standardssetting and accrediting body in health care • Is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards • To earn and maintain The Gold Seal of Approval™, an organization must undergo an on-site survey at least every three years
Quality Management • Provides resources to individuals and groups to identify, implement and evaluate quality and performance initiatives • Includes Performance Improvement Coordinators, Data Coordinators, and Data Techs • Provides education about quality and performance improvement
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