Performance Appraisal n Lecture 12 Performance Appraisal n

Performance Appraisal n Behavior Control System

Performance Appraisal n Source of Evaluation n Performance Evaluation Instruments n Problems with Error

Sources of Evaluation n Who evaluates performance?

Supervisor Evaluates Subordinate n Most Common Method

Group of Supervisors Evaluate Subordinate n Reduces Bias

Group of Peers Evaluate Colleague n Difficult to hide things from your co-workers

Performance Evaluation Instruments n Different types of instruments provide protection against errors and bias

Global Ranking n Uni-Dimensional Rating Scale 1 2 3 4 5

Global Ranking n Grades in School A B C D F

Multi-Dimensional Rating Scale n Quality of Work 1 2 3 4 5 n Quantity

Critical Incident n Significant good and bad incidents go into file n Determines whether

Essay Evaluations n Supervisors tend to hate doing these

Other Instruments n BARS Behaviorally Anchored Rating Scales n MBO Management By Objectives

Problems with Error and Bias n Many can be overcome with proper instrument

Halo Effect n A single trait or incident biases someone’s opinion n Overcome by

Constant Error n Rater tends to stick to one side of the scale or

Constant Error n Overcome by forced distribution of rankings

Recency Error n We tend to remember the near past better than the distant

Recency Error n Overcome by having rater consider different time periods separately Jan –

Error of Central Tendency n Rater tends to ignore endpoints of scale n Overcome

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Performance Appraisal n Lecture #12

Performance Appraisal n Behavior Control System

Performance Appraisal n Source of Evaluation n Performance Evaluation Instruments n Problems with Error and Bias

Sources of Evaluation n Who evaluates performance?

Supervisor Evaluates Subordinate n Most Common Method

Group of Supervisors Evaluate Subordinate n Reduces Bias

Group of Peers Evaluate Colleague n Difficult to hide things from your co-workers

Group of Subordinates Evaluate Superior

Self Evaluation

Personnel (HR) Appraisal

Personnel (HR) Evaluation

Combination

Performance Evaluation Instruments n Different types of instruments provide protection against errors and bias

Global Ranking n Uni-Dimensional Rating Scale 1 2 3 4 5

Global Ranking n Grades in School A B C D F

Multi-Dimensional Rating Scale n Quality of Work 1 2 3 4 5 n Quantity of Work 1 2 3 4 5 n Concern for Safety 1 2 3 4 5

Critical Incident n Significant good and bad incidents go into file n Determines whether employee is an asset or liability to the organization n Can be used to formulate a Multi. Dimensional Rating Scale

Essay Evaluations n Supervisors tend to hate doing these

Other Instruments n BARS Behaviorally Anchored Rating Scales n MBO Management By Objectives

Problems with Error and Bias n Many can be overcome with proper instrument

Halo Effect n A single trait or incident biases someone’s opinion n Overcome by multi-dimensional scales

Constant Error n Rater tends to stick to one side of the scale or the other n “Easy A” Teacher

Constant Error n Rater tends to stick to one side of the scale or the other

Constant Error n Overcome by forced distribution of rankings

Recency Error n We tend to remember the near past better than the distant past n Little kids behave around Christmas time

Recency Error n Overcome by having rater consider different time periods separately Jan – Mar Apr – Jun Jul – Sep Oct – Dec

Error of Central Tendency n Rater tends to ignore endpoints of scale n Overcome by forced distribution of rankings