Perfect Storm for Enterprise Chatbots Farzin Shahidi Founder
Perfect Storm for Enterprise Chatbots Farzin Shahidi Founder, CEO Intrprtr, Inc. @intrprtr_ David Mario Smith Principal Analyst In. Flow Analysis @Dave. Mario
Shift to Conversation Experiences Conversational Interfaces APIs Conversations AI Chatbots
Predictions for Enterprise Chatbots By 2018, over 50% of Enterprises will deploy chatbots for B 2 B interactions and internal business processes. By 2020, 75% of enterprise chatbots will be powered by artificial intelligence. Through 2020, enterprise chatbots will be the driver and provide the context for enabling conversational workflows.
Purpose Built Chatbots Business Process Automation Customer Experience Internal Stakeholders A C B
Develop a Decision Framework Bu Ap sines s Int p egr ati on Cu Em stom Exp ploy er/ eri ee en ce Sec uri Str Bu eaml Pro sines ine ces s s ty Pla Co tform s Ma ts Da inten ta Sou ance rce Ch Dir atbot ect s ory Me Ou asur tco ing me s
Application sprawl is out of control
Intelligent task workflows Human to App –to- App 7
Transform your application interaction 8
Let the conversation, begin_
We are ready_ Pro-actively seeking bot educators for the Converse_ Cloud • Use enterprise through messaging solutions • Natural language queries for real-time results • Task driven conversations enabling workforce transformation • Extend collaboration interaction throughout the enterprise Inflow. Analysis Paper – http: //inflowanalysis. com/enterprise-chatbots-report/
- Slides: 10