People in Organisations The nature of groupspurpose of

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People in Organisations The nature of groups/purpose of teams 1 HE Business

People in Organisations The nature of groups/purpose of teams 1 HE Business

By the end of this session you will… n 2 Understand the nature of

By the end of this session you will… n 2 Understand the nature of groups and the purpose of teams HE Business

Groups n 3 Any collection of people who perceive themselves to be a group

Groups n 3 Any collection of people who perceive themselves to be a group n Sense of identity n Loyalty to group n Purpose & leadership n Informal and formal groups HE Business

Teams/groups n A team is a small group of people that work together to

Teams/groups n A team is a small group of people that work together to achieve objectives, aims or goals n A group is a selection of people that join together but do not necessarily have objectives, targets or aims to achieve 4 HE Business

Teams that work 5 n unified n self-organised n self-supporting n small HE Business

Teams that work 5 n unified n self-organised n self-supporting n small HE Business

Purposes of teams n n n 6 Within an organisation, the purposes of teams

Purposes of teams n n n 6 Within an organisation, the purposes of teams are: To co-ordinate efforts of individuals to meet objectives/targets To exchange ideas and practices To motivate HE Business

Examples of teams n n 7 Groups for ideas blasting Quality circles Project teams

Examples of teams n n 7 Groups for ideas blasting Quality circles Project teams Training/study groups HE Business

Tuckman’s group formation model performing norming storming

Tuckman’s group formation model performing norming storming

Forming Team members are getting to know one another, still collection of individuals. Members

Forming Team members are getting to know one another, still collection of individuals. Members will seek to understand their roles, roles of other team members & their purpose in group. 9 HE Business

Storming Changes may be suggested in leadership, procedures and norms. Brings out team members’

Storming Changes may be suggested in leadership, procedures and norms. Brings out team members’ own ideas & attitudes. Control often becomes primary issue. Who is going to decide what? Disagreements can be either very obvious or subtle 10 HE Business

Norming Settling down period. Team members learn to work out their differences, agree about

Norming Settling down period. Team members learn to work out their differences, agree about work sharing, output levels, group customs. They will have more time & energy to focus on their purpose. 11 HE Business

Performing Highly effective, problem-solving unit that can reach solutions quickly & can even head

Performing Highly effective, problem-solving unit that can reach solutions quickly & can even head off issues before they become problems. 12 HE Business

Exercise 1 Which stage of team dynamics? n Two of group arguing over whose

Exercise 1 Which stage of team dynamics? n Two of group arguing over whose idea is best n Desired outputs being achieved n Shy member of group not participating n Activities being allocated 13 HE Business

Group norms n n n 14 Maintaining group, protecting its interests Norms of interpersonal

Group norms n n n 14 Maintaining group, protecting its interests Norms of interpersonal behaviour Work practices & productivity Identification with group Sanctions or penalties for nonconforming HE Business

Exercise 2 How might group norms…. n Cause problems for a new manager? n

Exercise 2 How might group norms…. n Cause problems for a new manager? n Adversely affect performance? n Help in process of management control? n Help in process of change management? 15 HE Business

Group decision-making n Speed of decision n Acceptability of decision to all group members

Group decision-making n Speed of decision n Acceptability of decision to all group members n Quality of decision from point of view of results 16 HE Business

‘Groupthink’ – what is it? n n n 17 Shared responsibility blurs individual responsibility

‘Groupthink’ – what is it? n n n 17 Shared responsibility blurs individual responsibility for outcome of decision Contradictory information may be ignored, to protect group consensus Cohesive groups tend to feel infallible Group cohesion & motivation may be founded on boldness & flexibility –risk Founded partly on group norms HE Business