Pennsylvania System of Care Partnership Active Listening Pennsylvania

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Pennsylvania System of Care Partnership Active Listening

Pennsylvania System of Care Partnership Active Listening

• Pennsylvania System of Care Partnership Active Listening 2

• Pennsylvania System of Care Partnership Active Listening 2

• Pennsylvania System of Care Partnership q. What is Communication q. Verbal Communication

• Pennsylvania System of Care Partnership q. What is Communication q. Verbal Communication q. Non-Verbal Communication q. Interpersonal Communication Skills q. Active Listening q. Reflecting q. Clarifying and Clarification 3

• Pennsylvania System of Care Partnership Active Listening • The act of mindfully

• Pennsylvania System of Care Partnership Active Listening • The act of mindfully attempting to comprehend the meaning of words spoken by another in a conversation or speech. • important business communication skill • involves attentiveness • listener feedback by paraphrasing what has been said by the other party for their confirmation. 4

• Pennsylvania System of Care Partnership Communication • The act of transferring information

• Pennsylvania System of Care Partnership Communication • The act of transferring information from one place/person to another. 5

• Pennsylvania System of Care Partnership • Verbal Face to face (SKYPE) Telephone

• Pennsylvania System of Care Partnership • Verbal Face to face (SKYPE) Telephone Radio Television In person 6

• Pennsylvania System of Care Partnership • Non-Verbal Body Language Gestures How we

• Pennsylvania System of Care Partnership • Non-Verbal Body Language Gestures How we dress How we act Scent 7

• Pennsylvania Systems of Care Partnership • Written Communication Letters E-mails Books, Magazines

• Pennsylvania Systems of Care Partnership • Written Communication Letters E-mails Books, Magazines Internet Texts 8

• Pennsylvania System of Care Partnership Graphs, Charts Maps Logos Billboards 9

• Pennsylvania System of Care Partnership Graphs, Charts Maps Logos Billboards 9

• Pennsylvania System of Care Partnership Interpersonal Communication • How we exchange information,

• Pennsylvania System of Care Partnership Interpersonal Communication • How we exchange information, through feelings and meaning by verbal and non-verbal messages. • Tone -how something is said. 10

• Pennsylvania System of Care Partnership Interpersonal Skills Life skills we use everyday

• Pennsylvania System of Care Partnership Interpersonal Skills Life skills we use everyday to communicate and interact with others , individually and in groups. 11

• Pennsylvania System of Care Partnership Active Listening • Time and patience •

• Pennsylvania System of Care Partnership Active Listening • Time and patience • Fully Concentrating on ‘What’ • Listening and Hearing 12

• Pennsylvania Systems of Care Partnership • Signs of Active Listening Facial expressions

• Pennsylvania Systems of Care Partnership • Signs of Active Listening Facial expressions Body posture Mirroring Distraction 13

• Pennsylvania System of Care Partnership Verbal Signs ØPositive Reinforcement ØRemembering ØQuestioning 14

• Pennsylvania System of Care Partnership Verbal Signs ØPositive Reinforcement ØRemembering ØQuestioning 14

• Pennsylvania System of Care Partnership ØReflection ØClarification ØSummarization 15

• Pennsylvania System of Care Partnership ØReflection ØClarification ØSummarization 15

• Pennsylvania System of Care Partnership • • Active Listening Is an acquired

• Pennsylvania System of Care Partnership • • Active Listening Is an acquired skill Takes time and practice to listen and understand another’s messages Be accepting by remaining neutral and non-judgmental Takes patience 16

• Pennsylvania System of Care Partnership Resources • www. skillsyouneed. com • National

• Pennsylvania System of Care Partnership Resources • www. skillsyouneed. com • National Federation of Families for Children’s Mental Health 17

• Contact Information • Dianna Brocious • Family Involvement Specialist • pasocdianna@gmail. com

• Contact Information • Dianna Brocious • Family Involvement Specialist • pasocdianna@gmail. com • 724 -525 -0329 • Crystal Karenchak • Family Involvement Specialist • karenchakcm@upmc. edu • 717 -772 -7628 – 412 -260 -8114 (cell) www. pasocpartnership. org This project, publication/report/ Was developed [in part] under grant number SM 061250 from the Substance Abuse and Mental Health Services Administration (SAMHSA), U. S. Department of Health and Human Services (HHS). The views, policies, and opinions expressed are those of the authors and do not necessarily reflect those of SAMHSA or HHS. ” Revised 2016 18

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