PENGENALAN KEPADA JAMINAN KUALITI AKADEMIK UTM Prof Dr

PENGENALAN KEPADA JAMINAN KUALITI AKADEMIK UTM Prof Dr. Yahaya Md Sam Pengarah Centre for Quality and Risk Management (QRi. M) Universiti Teknologi Malaysia 1

Introduction 2

What is i. CGPA ? Introduction 3

Learning Outcomes At the end of the lecture, participants will learn to: 1. Define the academic Quality Assurance (QA); 2. Interpret the QA components and levels; 3. Explain the requirements of QA; 4. Apply the QA documents 5. Describe the QA procedures. Introduction 4

Presentation Outline 1. 2. 3. 4. 5. UTM QRi. M Swaakreditasi (Self Accreditation) UTM Leadership UTM Academic Governance Academic Quality Assurance (QA) 5

My involvement in QA …. Year 2004 Established the OBE 2006 Prepared 1 st EAC’s - SAR based on OBE 2007 – 2011 2010 Check Activity Appointed as Ho. D, Control Eng and Instrumentation, FKE Appointed as MQA Assessor 2012 Appointed as Deputy Director UKU 2013 Person in Charge , Self-Accreditation Audit for UTM Appointed as 2016 - Appointed as Director for QRi. M 6

My involvement in QA …. Year Check Activity 2013 Attended AUN-QA Tier 1 training in Bangkok 2014 Attended AUN-QA Tier 2 training in Manila (November) 2015 Brawijaya, Malang (June) - Assessor VNU, Ho Chi Minh (Oct) VNU, Hanoi (Sept) 2016 UTE, Ho Chi Minh (Mac) Shariff Univ, Jakarta (April) Brawijaya, Malang (August) VNU, Hanoi (Sept) 2017 UNHAS, Makassar (Feb) – Lead Assessor IPB, Bogor (May) VNU, Ho Chi Minh (Sept) - Institutional De La Salle, Manila (Nov) 2018 UNHAS, Makassar (Feb) UD, Danang (April) Chittagong Univ of Technology, Bangladesh (April) UIN, Yogyakarta (June) Trainer for AUN-QA Tier 1, Bangkok (Jan) Trainer for AUN-QA Tier 1, KL (August) Trainer for AUN-QA Tier 1, Bangkok (August) 7

Central Agencies for Academic Management in UTM Curriculum and Innovation Development Unit Student Recruitment & Admission Department SRAD AMD CIDU Academic Management Department (UKU) Office of Undergraduate Studies TLU Teaching & Learning Unit UGS Centre for Student Innovation & Technology SPS School of Postgraduate Studies XCite QRi. M Centre for Quality and Risk Management

TRANSFORMATION of UTM QRi. M Transformation Division, Risk Management & Audit (BTPRA) Prime Minister Quality Award Quality of Service (Registrar office) Transformation Division, Risk Management (BTPR) 2005 2009 2010 2011 2012 2013 2014 Academic Quality Unit (UKA) Quality Unit Universiti (UKU) Centre For Quality and Risk Management (UTM QRi. M) Autonomy Self-Accreditation Status

STRATEGIC PLAN UTM QRi. M 2014 -2020 2017 2018 Enhancing the Quality and Risk Management Practices PHASE III Strengthening the Quality and Risk Management Ecosystem 2014 2016 Recognition as Referred Quality and Risk Management Centre Globally 2019 2020

UTM QRi. M STRUCTURE DIRECTOR PA DIRECTOR DEPUTY DIRECTOR ACADEMIC QUALITY ENHANCEMENT DEPUTY DIRECTOR AUDIT & MONITORING ACADEMIC QUALITY UTM QRi. M KL DEPUTY DIRECTOR SERVICE & RISK MANAGEMENT MANAGER QUALITY ENHANCEMENT/AUDIT & MONITORING SENIOR ASSISTANT REGISTRAR/RISK OFFICER ASSISTANT REGISTRAR QUALITY ACADEMIK ASSISTANT REGISTRAR (SERVICE QUALITY/QRi. M ADMINISTRATION) ASSISTANT REGISTRAR ICT OFFICER SENIOR CLERK PTPO (AKADEMIK) PTPO (KEWANGAN & FASILITI) PTPO (PERKHIDMATAN) PTPO (PENG. RISIKO) PEMBANTU OPERASI 4 Staf Akademik. 4+1 Staf PPP Gred 41 – 48 9+2 Staf PPP Gred 29 -11 [17+3 Jumlah Staf UTM QRi. M) PTPO PEMBANTU OPERASI 11

Line of Command UTM QRi. M Bo. D JPU-X VC Board of Director UTM Top Management Committee (Quality) Vice Chancellor QRi. M Assistant Dean (Quality & Strategy) Assistant Chair (Quality & Strategy) Faculty & School 12

ROLES of UTM QRi. M VISION RISK MANAGEMENT SERVICE ACADEMIC MISSION CENTRE FOR QUALITY & RISK MANAGEMENT 13

OBJECTIVES of UTM QRi. M Academic Quality To ensure academic quality for all programmes meet the academic standards Service Quality To ensure efficient and effective service delivery system UTM QRi. M Risk Management To ensure the implementation of comprehensive risk management at every level 14

UTM Client Charter • We, the staff of Universiti Teknologi Malaysia, pledge that: – All students will: • Graduate with academic qualifications that are recognised by the Government and professional bodies and that meet the needs of the industry; • Graduate within the stipulated duration upon fulfillment of all requirements; • Be given services that are supported by an environment that is conducive to teaching and learning; – …

Key Roles of Academic Quality Unit Perform provisional accreditation, full accreditation, compliance and surveillance audits Coordinate activities that related to the SETARA rating Review applications for new programmes and curriculum revision Provide expert advice and awareness that related to the use of standards 16

STATUS SWA-AKREDITASI : 2013 -2018 • Provisional Accreditation • Full Accreditation

SYARAT-SYARAT SWAAKREDITASI 18

SYARAT-SYARAT SWAAKREDITASI 19

IMPAK SWAAKREDITASI 29 Mac 2013 Akreditasi Bil. Program Kos sebenar (RM) Kos UTM (RM) Penuh 217 + 6 500, 000 180, 000 Sementara 13 97, 000 39, 000 Impak kepada UTM: • Penjimatan kos • Audit boleh dirancang secara dalaman • Meningkatkan kepakaran staf sebagai auditor. 20

Undergraduate Programme 26 ENGINEERING 9 PROFESSIONAL PROGRAMMES OTHER THAN ENGINEERING 59 UG PROGRAMMES 24 NON PROFESSIONAL PROGRAMMES 21

Postgraduate Programme 97 Masters 20 117 PG PROGRAMMES PHD 22

UNIVERSITY ACCREDITATION COMMITTEE 2 Emeritus Prof Chairman : Prof Emeritus Datuk Zainai Mohamed 7 Senior Professor/AP Director (Secretary)

Self-Accreditation Governance MQA Bo. D MOHE SENATE UAC UNIVERSITY ACCREDITATION COMMITTEE (UAC) AUDITOR 24

PDCA at Institutional Level Fakulti Mengambil tindakan penambahbaikan berdasarkan ·maklumbalas dari proses audit ·analisis yang dijalankan terhadap pencapaian CLO dan PLO QRi. M Menyediakan polisi, prosidur dan garis panduan kualiti akademik yang perlu dipatuhi CIDU Merancang halatuju pembangunan/semakan kurikulum program akademik UTM TLU Mengambil tindakan penambahbaikan kepada latihan dan OBE QRi. M Memantau pelaksanaan program akademik mengikut standard yang berkaitan (termasuk pemetaan PLO-MQF), melalui proses audit CIDU Menyemak semua permohonan pembangunan/semakan program akademik sehingga kelulusan Senat UTM Fakulti Memantau pelaksanaan program akademik dari aspek pemetaan CLO dan PLO kepada MQF Fakulti Mematuhi garis panduan yang disediakan dalam permohonan pembangunan/semakan program akademik (termasuk analisis keperluan dan pemetaan PLO-MQF) MKNMNKJ 25

PDCA at Programme Level OBE Direct Assessment Indirect Assessment Alumni Program Objectives Program Outcomes Course Outcomes Stakeholders Advisory committee CQI CQI A n a l y si s Visions A n a l y si s Missions

Academic QA Governance Bo. D SENATE JKTS DEA JKTS KKA JKKU JKTS PP JKTS: Senate Standing Committee 27

Academic QA Hierarchy MQA LPU KPT SENATE JKTS JKA 28

ACADEMIC QUALITY ASSURANCE 29

What is Quality Assurance (QA)? 30

31

32

T&L R S Operation Organization and its context (DNA/core values/core business: T&L, Research, Service) Customers / stakeholder s Planning requiremen VME ts G Environmental Scanning CIC infr facilit T a T y M Support financ ial E nv Product & Services. Service Research T&L Strategic Planning Leadershi p Audit Kualiti Luaran Performance & Standard : COPIA Evaluation Penilaian proses Findings Improvement Mesyuarat Semakan Pengurusan UTM JK Pemandu (Kualiti/Risk)

Kerangka IQA P & P UTM Hasil Pentaksiran dan Standards Pelajar berkualiti Tinggi Kejayaan Graduan HASIL PRODUK Pengalaman Pelajar Proses Pengukuran & Penambahbaikan Berterusan (CQI) (CHECK & ACT) Rekabentuk Program PROSES DAN SOKONGAN (DO) Sokongan & Sumber Amalan Pengajaran & Pembelajaran Polisi dalam Pengajaran & Pembelajaran ASAS (PLAN) Kepimpinan dalam Pengajaran & Pembelajaran 34

QA Mechanism 35

Understanding Accreditation is … • voluntary, process review • a process by which institutions or programmes continuously upgrade their educational quality and service through self-evaluation and the judgment of peers. • a concept which focuses on evaluation and the continuing reinforcement of educational quality. • a status granted to an educational institution or programmes which meets commonly accepted standards of quality or excellence.

Understanding Accreditation goal is accomplished by… • accrediting agencies who individually examine academic programmes to ensure a minimum educational standard is being met.

Related Academic Accreditation • Institutional Accreditation, refers to the accreditation of the Institution as a whole. • Programme Accreditation, refers to the accreditation of academic programme. • Course Accreditation

EQA vs IQA Audit Type Provisional Accreditation Objective To evaluate the basic requirement and planning of a new programme EQA - Full Accreditation Swaakreditasi - based on 7 areas of Code of Practice for Programme Accreditation (COPPA 2. 0) Other professional bodies (EAC, LAM To evaluate the programme execution - Swaakreditasi - based on 7 areas of Code of Practice for Programme Accreditation (COPPA) Other professional bodies IQA Compliance Audit To evaluate the programme compliance towards standard and good practices. Surveillance Audit To observe the Continuous Quality Improvement (CQI) based on the Internal Audit Exercise, previous audit report/findings and on demand. AWARDED DATE: 23 March 2013 39

TOR UNIVERSITY ACCREDITATION COMMITTEE v. Memantau standard dan pelaksanaan akreditasi di Universiti Teknologi Malaysia. v. Memperakukan panel penilai bagi menjalankan audit akreditasi sementara, akreditasi penuh dan audit pemantauan. v. Menerima laporan dan membuat penilaian ke atas laporan panel penilai akreditasi. v. Memberi perakuan akreditasi untuk program akademik yang memenuhi standard yang ditetapkan. v. Membuat perakuan pembatalan akreditasi ke atas program yang tidak mematuhi standard yang ditetapkan. v. Menyediakan laporan akreditasi untuk dibentangkan bagi pengesahan Senat Universiti. 40

Accreditation Agencies MQA = Malaysian Qualifications Agency 41

MALAYSIA QUALIFICATIONS AGENCY (MQA) 42

QA DOCUMENTS 1. Malaysian Qualifications Framework 2. Code of Practice 3. Standards 4. Programme Standards 5. Guidelines to Good Practices http: //www. mqa. gov. my/ 43

Malaysian Qualifications Framework (MQF 2. 0) Malaysian Qualifications Framework (MQF) is an instrument that develops and classifies qualifications based on a set of criteria that are approved nationally and benchmarked against international best practices, and which clarifies the earned academic levels, learning outcomes of study areas and credit system based on student academic load. 44

Malaysian Qualifications Framework (MQF) MQF is an instrument that develops and classifies qualifications based on: • a set of criteria that is agreed nationally and benchmarked with international practices. • Nomenclature of the programme • clarifies the academic levels. • learning outcomes. • credit system based on student academic load. 45

MQF Benchmarked • MQF is benchmarked against the main qualifications frameworks worldwide such as those of England, Wales and Northern Ireland, Australia, New Zealand Europe. • The European Qualifications Framework is now the umbrella framework for European Union countries and accepted by the UNESCO. 46

Academic levels 47

Learning Outcomes Learning outcomes are: • statements on what students should know, understand can do upon successful completion of a period of study, which generally lead to a qualification or part of a qualification. • References for standard and quality as well as for the development of curriculum in terms of teaching and leaning, the determinations of credits and the assessment of students. 48

Learning Outcomes MQF emphasises five clusters of learning outcomes: i. Knowledge and Understandings ii. Cognitive Skills iii. Functional work skills with focus on: a. b. c. d. e. f. Practical skills Interpersonal skills Communication skills Digital skills Numeracy skills Leadership, autonomy and responsibility iv. Personal and entrepreneurial skills v. Ethics and professionalism 49

Code of Practice for Institutional Audit (COPIA) Code of practice is a guideline for all the stakeholders about the nine quality assurance evaluation areas for quality assurance purposes. 50

Code of Practice for Programme Accreditation (COPPA 2. 0) 51

Standards for Programme Accreditation (2017) The 9 areas of evaluation were collapsed to 7 areas Area 1 Area 3 Program Development and Delivery Area 5 Area 7 Student Selection and Support Services Educational Resources Programme Monitoring, Review and CQI (COPPA 08: A 1+A 2) Area 2 Assessm ent of Student Learning (COPPA 08: A 7+ A 9) Area 4 Area 6 Academic Staff Programme Management S 11

Areas of Evaluation COPPA 2008 No. of BS* 7 No. of ES* 4 Area 2: Curriculum Design and Delivery Area 3: Assessment of Students 19 11 11 5 Area 4: Student Selection and Support Services Area 5: Academic Staff Area 6: Educational Resources 21 13 11 4 12 10 Area 8: Leadership, Governance and Administration 11 Area 7: Programme Monitoring and Review Area 9: Continual Quality Improvement TOTAL GRAND TOTAL Area 1: Vision, Mission, Educational Goals and Learning Outcomes Areas of Evaluation Area 1: Programme Development and Delivery COPPA 2 nd edition No. of Standards 17 Area 2: Assessment of Student Learning Area 3: Student Selection and Support Services Area 4: Academic Staff Area 5: Educational Resources 11 6 Area 6: Programme Management 16 5 4 9 3 2 Area 7: Programme Monitoring, Review and Continual Quality Improvement 100 59 20 15 10 98 159 S-13 *BS = Basic Standards *ES = Enhanced Standards

Standards for Programme Accreditation (2017) Significant new and improved standards for accreditation: i. Standards 3. 5. 1 (Area 3) The department must foster active linkages with alumni to develop, review and continuously improve the programme. S-14

Significant new accreditation: and improved standards for ii. Standards 5. 3. 1 (Area 5) The. HEP must demonstrate financial viability and sustainability for the programme. S-15

Significant new and improved standards for accreditation: iii. Standards 6. 3. 2 (Area 6) The department must maintain student their admission, records relating to performance, completion and graduation in such form as is practical and preserve these records for future reference. S-16

Significant new and improved standards for accreditation: iv. Standards 7. 1. 2 (Area 7) The department must have a Quality Assurance (QA) unit for internal quality assurance of the department to work hand-in-hand with the QA unit of the HEP. S-17

Code of Practice for Open and Distance Learning (COP-ODL) 58

STANDARDS Standards document sets general guideline of certain qualification levels based on the Malaysian Qualifications Framework (MQF). 59

PROGRAMME STANDARDS 1. 2. 3. 4. 5. 6. 7. 8. Accounting Art and Design Biotechnology Building Surveying Business Studies Computing Creative Multimedia Diploma In Dental Surgery Assistance 9. Early Childhood Education 10. Education 11. Engineering and Engineering Technology 12. Finance 13. Hospitality and Tourism 14. Information Science 15. Islamic Studies 16. Law and Syariah 17. Media and Communication Studies 18. Medical and Health Sciences 19. Muamalat and Islamic Finance 20. Performing Arts 21. Psychology 22. Traditional and Complementary Medicine Criteria set based on what is considered the minimum level that should be attained by the HEPs to ensure academic programme in a particular field of study can be adequately delivered. It covers all the MQF qualification levels; from certificate up to doctoral degree 60

Programme Standard/Manual – Professional Programmes 61

GUIDELINES to GOOD PRACTICES (GGP) 1. Academic Staff 2. Academic Staff Workloads 3. Accreditation of Prior Experiential Learning (APEL) 4. Assessment of Student 5. Curriculum Design and Delivery 6. Monitoring, Reviewing and Continually Improving Institutional Quality (MR-CIIQ) 7. Malaysian Qualification Statement 8. Guidelines on Terms Used for External Examiner, External Advisor and Advisory Board The documents are part of a series of 9. Work-Based Learning guidelines that are similarly designed to assist HEPs implement the practices and standards 10. Credit Transfer for MOOC listed in COPPA and COPIA (the Codes of 11. APEL (C) Practice). 62

Internal QA Documents Panduan Jaminan Kualiti Akademik UTM • Kompilasi Dasar MQA, KPT, UTM berkaitan kualiti akademik 63

Internal QA Documents Panduan Jaminan Kualiti Akademik UTM • Kod Amalan P & P 64

Internal QA Documents Programme Specifications • Helaian data yang menerangkan ciri-ciri program akademik yang ditawarkan oleh UTM – Rujukan kepada pelajar dan pihak berkepentingan • • Objektif Pendidikan Program (PEO), Hasil pembelajaran program (PO), Kaedah penyampaian dan pentaksiran Ciri-ciri unik program – Satu bentuk komitmen universiti kepada standard kualiti program yang ditawarkan oleh UTM 65

Internal QA Documents UTM Course Information • Helaian data yang menerangkan perihal kursus – Hasil pembelajaran kursus (CO) dan bagaimana kaitannya dengan hasil pembelajaran program (PO), taksonomi dan kemahiran insaniah – Kaedah pentaksiran – Masa pembelajaran pelajar (SLT) untuk kursus – Perancangan kursus 66

Course Assessment Report (CAR) • Pencapaian pelajar untuk sesuatu kursus – Laporan Penilaian Kursus/ Course Review Report (CRR)/ Course Assessment Report (CAR) • • Taburan gred pelajar Pencapaian hasil pembelajaran Perubahan yang dibuat Refleksi/cadangan penambahbaikan 67

Annual Programme Assessment Report • Laporan Penilaian Program/ Annual Programme Assessment Report (APAR) – Pelaporan pencapaian program akademik • • • Analisis semua markah kursus Pencapaian hasil pembelajaran program Pengenalpastian kursus-kursus bermasalah Pencapaian berbanding dengan semester sebelumnya Analisis pelajar graduat Refleksi/cadangan penambahbaikan 68

Proses Pentaksiran dan Pemantauan Program Akademik Tahunan UTM 2018 Pengumpulan Data PLO (direct & indirect) Penganalisaan Data PLO (direct & indirect) Pembentangan kesemua APAR kepada JKA Fakulti/Sekolah Dekan/TDA membuat semakan terhadap penganalisaan PLO serta cadangan tindakan CQI ke atas semua program akademik di Fakulti/Sekolah menghantar laporan APAER kepada UTM QRi. M untuk tujuan konsolidasi dan analisis UTM QRi. M akan membentangkan hasil analisis di JKTSKKA dan Senat untuk tindakan di peringkat Institusi

MALAYSIAN QUALIFICATIONS REGISTER (MQR) • Daftar Kelayakan Malaysia (MQR) menyenaraikan semua program pengajian dan kelayakan yang telah mendapat akreditasi penuh MQA. • Sumber rujukan dan panduan kepada pelbagai pihak berkepentingan berkaitan program pengajian tinggi dan kelayakan yang telah diakreditkan di Malaysia. http: //www 2. mqa. gov. my/mqr/ 70

MALAYSIAN QUALIFICATIONS REGISTER (MQR) 71

Isu Semasa Hal Akademik Programme 2 U 2 i, WBL Credit Transfer in MOOCs Credit Transfer in APEL C Programme under PUPW 72

Quality is a journey……not a destination. 73

http: //www. utm. my/qrim/ 74