Pediatric Dental Office Simulation Patient Scheduling System Presented

Pediatric Dental Office Simulation: Patient Scheduling System Presented By: Erin Hopper Meagan Simmons Abby Sly Senior Design, Spring 2001

The Problem Dr. Roy Green of Ft. Myers, Florida approached our team to evaluate the efficiency of his current block scheduling system with regards to: § Chair Idle Time § Server Idle Time § Patient Waiting Time Senior Design, Spring 2001

The Current Problem Scenario § Patient Volume § Staff Resources § Chair Use § Procedure Distribution (Dr. Hours) Senior Design, Spring 2001

The Current Problem Scenario: Categorization of Procedures • RC : Regular Check-up • OP : Regular Restorative • PM: Oral Sedation • IM : Intra-muscular Sedation Senior Design, Spring 2001

The Current Problem Scenario: Block Scheduling § Horizontal § Treatment Dependent § Deterministic § Dynamic Senior Design, Spring 2001

Block Scheduling Example Senior Design, Spring 2001

Approach to Problem • Using Pro. Model simulation software, we created the current block scheduling system used by Dr Green’s practice. Senior Design, Spring 2001

Assumptions in Model Creation § Patient Arrival § Staff Behavior § 1/1/1 Ratio § Independent Sessions § Emergencies Senior Design, Spring 2001

Influential Historical Data § Variability within Procedure Time § Variability due to Dentists § Distribution of No-Shows Senior Design, Spring 2001

Simulation Flowchart Dentist/Hygienist Holding Area Waiting Room/ Entrance to Office Decision on Chair 1 Chair 2 Chair 3 Chair 4 Exit Office Senior Design, Spring 2001 Chair 5 Chair 6

Simulation Snapshot Please stand by for a demonstration of the Simulation Model built on Pro. Model®… Senior Design, Spring 2001

Results of Current Scenario: Chair Idle Time Senior Design, Spring 2001

Results of Current Scenario: Resource Idle Time Senior Design, Spring 2001

Results of Current Scenario: Patient Wait Time 13. 28% 93. 45% Senior Design, Spring 2001

Sensitivity Analysis: 3 Scenarios § Scenario (1): Addition of an Extra Dentist § Scenario (2): Addition of an Extra Chair § Scenario (3): Addition of both an Extra Dentist and Chair Senior Design, Spring 2001

Results of Varying the Model: Senior Design, Spring 2001

Recommendations Best Scenario: ADD A DENTIST • Decrease in Dentist Idle Time • Decrease in Chair Idle Time • Decrease in Patient Waiting Time Senior Design, Spring 2001

Critiques Account for: • Patient Volume • Pediatric Dentist Duties • Appointment Call-In Procedure Senior Design, Spring 2001

Conclusions We feel our recommendation of incorporating another pediatric dentist in Dr. Green’s practice will improve the quality of patient care while increasing profitability. Senior Design, Spring 2001

Thanks • Dr. Green • Baylor Health Services • Pro. Model Technical Support Senior Design, Spring 2001