PDCA cycle ITIL 1 Service Strategy 2 Service

PDCA cycle

ﺍﻟﺘﺎﺭﻳﺨﻴﺔ ITIL ﻣﺤﺎﻭﺭ • • • 1 - Service Strategy 2 - Service Design 3 - Service Transition 4 -Service Operation 5 - Continual Service Improvement (CSI)

ITIL framework ﺍﻟﻤﺤﺎﻭﺭ ﺍﻟﻌﻤﻠﻴﺔ • ITIL framework consists of seven disciplines: 1. Service Delivery 2. Service Support 3. ICT Infrastructure Management 4. Planning to Implement Service Management 5. Application Management 6. The Business Perspective 7. Security Management.

Differences Between Version 1 & Version 2 NO. 1 ITILv 2 Consist of 42 separated books Functions are accumulated in just 8 books. 2 The distinction between process, work activities & the organization was not clear Emphasize adopting a more serviceoriented approach.

Differences Between Version 1 & Version 2 Con. NO. 3 ITILv 1 4 collection of Practices without any clear oriented characters ITILv 2 Less quality services More quality services Process-oriented.

Differences Between Version 1 & Version 2 Con. NO. 5 ITILv 1 ITILv 2 Less practice guidance on how to use and apply the ITIL Better practice guidance on how to use and apply the ITIL

Differences Between Version 2 & Version 3 NO. 1 ITILv 2 ITILv 3 Continuous process Introduce the Principle Lifecycle principle 2 Services Oriented Lifecycle. -oriented.

Differences Between Version 2 & Version 3 Con. NO. 3 ITILv 2 ITILv 3 The number of books is 8 books The number of books is 5 books. 4 No defining and implementing For service strategy. Weights on defining and implementing service strategy. .

Differences Between Version 2 & Version 3 con. NO. 5 ITILv 2 ITILv 3 Less adopting for Business-focused point of view More adopting for Business-focused point of view. 6 Not contains any Architecture references Numerous references to Architecture

Differences Between Version 2 & Version 3 NO. ITILv 2 ITILv 3 7 Process only three levels : Foundation Level – Practitioner Level – Manager Level Four Levels : Foundation Level – Intermediate Level – Lifecycle Stream – Capability Stream.

SOURCES • 1 - Wikipedia the free encyclopedia website. • 2 - IT Process Maps website. • 3 - TOGAF 9 & ITIL Framework white paper OGC. • www. Tracker. Suite. com. • it. SMF Ltd , Webbs Court , 8 Holmes Road , Earley Reading RG 6 7 BH , United Kingdom