PBX Integrate or Replace Adam Gent UK UC

PBX: Integrate or Replace Adam Gent UK UC User Group adam. gent@uccommunity. org. uk

Agenda • • • New Lync Telephony Features Understanding the Telephony Estate PBX Integration and Replacement Options

New Telephony Features in Lync • Infrastructure • • Survivable Branch Appliance Call Admission Control Media Bypass Voice Features • • • Call Park Improved Dial-in Conferencing Improvements to Response Groups

Understanding the Telephony Estate • Telephony features used: • • • Group Pick Up Call Park Shared Lines Multiple Lines IVRs Call Centres

How do these requirements translate to Lync? • Telephony features: • • • IVR = 3 rd Party or Custom Development • • Group Pick Up = Team Ring Call Park = Call Park Shared Lines = Team Ring or Hunt Groups Multiple Lines = Hunt Groups or Private Line Simple IVRs may be possible through Response Groups Call Centres = 3 rd Party • Simple Call Centres may be possible through Response Groups

Integrate or Replace? • For the majority of organisations some form of integration will be required: • • To allow call routing for the migration To allow the organisation to continue to use Call Centres, IVRs etc on the current PBX For features required which are not available in Lync Where the PBX needs to be maintained for functionality such as Call Centres: • • Migrate all the possible users to Lync PBX users can still use Lync functionality such as Dial-in Conferencing

Telephony Options at a Glance Integration Option Description Full UC with legacy phone elimination Lync Server 2010 connects to PSTN or PBX via SIP Trunking, Direct SIP or gateway. User’s DID homed on Lync Server 2010, user provided with optimized device Full UC with legacy phone left Same as above, but with the PBX phone left in place for transition, often with in place for transition period Simultaneous ringing used to have both Lync Server 2010 and PBX phone ring Legacy phone with OCS unified conferencing Lync Server 2010 connects to existing PBX systems via Direct SIP or SIP/PSTN gateway. Lync 2010 allows user to “Join From” their PBX phone when in audio conferences “Click-to-Call” with legacy phone via Lync Server 2010 integrates with existing PBX systems using Click-to-Call capability. Conferencing join through dial-in or “click-to-join” with multipoint control unit (MCU) dial-out PBX manufacturer plug-in to Lync Server 2010 Software built on Microsoft’s UC development platform provided by PBX manufacturer is deployed on all user desktops alongside Lync 2010

Resources • UC User Group • • Next Hop • • http: //technet. microsoft. com/en-gb/library/gg 293124. aspx Lync Development • • http: //technet. microsoft. com/en-gb/lync Technical Library • • http: //blogs. technet. com/b/uktechnet/ UK Lync Tech. Net Site • • http: //blogs. technet. com/b/nexthop/ UK Tech. Net Blog • • Email info@uccommunity. org. uk to be added to mailing list. http: //msdn. microsoft. com/en-gb/lync/gg 394186. aspx Lync Trial Download • http: //technet. microsoft. com/en-gb/evalcenter/ff 808407. aspx