Patient Portal Demonstrator Project Dr Jim Campbell Background

Patient Portal Demonstrator Project Dr Jim Campbell

Background • Existing Work at Townhead Surgery • Call for e. Health Development and Demonstrator Projects • Ayrshire and Arran Bids

Townhead Surgery • Patient Online Services available since 2002 – Order Repeat Prescriptions – View ‘Actioned’ Lab results – View BP recordings – View Immunisations – Book Appointments – Give Practice Information – Give Background Information

Townhead Surgery • • • Long battle to get up and running Highly Secure Positive patient feedback Well Used Over 10% of practice registered 200 different kinds of test results online 50, 000 results available Used Daily Minimal impact on practice as mostly automated

Funding for E Health projects • June 2008 letter to e. Health leads from Paul Rhodes • National Development Projects • Demonstrator Projects – Smaller scale – Look at new Innovative e. Health solutions to policy priorities • Requires ‘Expression of Interest’ in standard format

Ayrshire and Arran Bids • Initially more than one bid • Suggested that two separate bids should be consolidated – Extension of patient Online services – Self Management especially of Long Term Conditions • The amalgamated bid was successful in achieving funding

Project Board • • Chair Professor Craig White e. Health representatives Patients Health Promotion Information Governance GP Practice representation SG e. Health representatives • Agreement of PID

Objectives • Close involvement of patients • A demonstrator system that is hosted within A&A providing secure access • Wider access for patients to their electronic record • Support for patients with Long Term Conditions • Reminders

Project Deliverables • A specification based on patient involvement • A demonstrator Web Based system • A model of project governance and patient involvement • A defined benefits map and benefits plan • A lessons Learned report following implementation with patient feedback

Patient Engagement • • • Project Board Project Team North Ayrshire Breathe Easy group Diabetes Groups User Acceptance Testing Multi Disciplinary Approach throughout

Patient Priorities • Simple Interactive System – Easy to use – Have a degree of personalisation • Have these features – Request repeat prescriptions – Access Test results – Track and Monitor BP and Blood sugar levels – Set Targets for weight and other goals – Request Appointments – Access trusted information about their condition

Users NHS Layer Feeder Systems

Partnership • NHS Ayrshire has no experience of producing interactive web sites for patients • Partnership for development agreed with Microsoft to help improve user experience and general appearance of ‘front end’

View the system

The Practice End • • • Simple to Use Deals with registrations and user queries Deals with Prescription requests Deals with Appointment requests Can pass messages to Users Automated Extract

The Practice View

User Management

User Letter

Statistics

Prescriptions

Prescriptions

Next Steps • • Demonstrator Is live Six month evaluation period External Evaluation Benefits Realisation – Especially patient benefits • Penetration Testing – now complete • Assess Impact on practices • Assess Support needs

Conclusion • • Wide involvement especially with patients Multidisciplinary Co-operative Approach Feedback so far positive Only a ‘Demonstrator’ project but components easily reusable • Any Questions?