Patient Experience Service Recovery How Calibrater Healths realtime

Patient Experience & Service Recovery How Calibrater Health’s real-time patient feedback platform can transform your organization and generate lasting ROI Happy Patients are Return Patients Improve Underperformers Patients with strong recommender scores are twice as likely to return within one year Average of 5 -10% increase in overall patient satisfaction (NPS®) scores in the first six months for underperforming clinics Number of Returning Patients (Per 100 Visits) 77 72 Detractor (<7) 6 th Month NPS® 1 st Month NPS® Promoter (>8) Increase Return Visits Change Perspectives Save an additional 30 patients (per 1, 000 visits) after one year on the platform Drastic increases in second visit recommended scores among patients with a poor first visit Annual Return Rate 16% 12% 8% 4% + 134% 15% 12% Return Rate 1 st Visit Score: 3. 3 0% 1 st Month on Platform 2 nd Visit Score: 7. 7 12 th Month on Platform Receive Real-Time Feedback From All of Your Patients Response Rates by Age Response Rate 60% 50% of responses within the first 10 minutes 97% of responses within the first day 50% 40% 30% 20% 10% 0% 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 Age Response rates between 30 -50% across nearly all ages (Responses among younger patients may be from a parent or guardian) Learn more at www. calibrater. com or info@calibrater. com Note: All figures are based on actual Calibrater Health data