Patient Centered Care PCC Partial Fulfillment of Requirements

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Patient Centered Care (PCC) Partial Fulfillment of Requirements for Health Care Management 421 Southern

Patient Centered Care (PCC) Partial Fulfillment of Requirements for Health Care Management 421 Southern Illinois University Carbondale JONAS ACHOMBOM 10 JULY 2015 INSTRUCTOR DR. SANDRA NAGEL BEEBE

Overview Definition of PCC Benefits Barriers Example

Overview Definition of PCC Benefits Barriers Example

What is PCC? Partnership between • Practitioners • Patients • Their families

What is PCC? Partnership between • Practitioners • Patients • Their families

A brief evolution of PCC “Medical home” in 1967 by American Academy of Pediatrics

A brief evolution of PCC “Medical home” in 1967 by American Academy of Pediatrics Provision of integrated accessible health care services in (PC Primary Care Collaborative) in 1996 by Institute is Medicine

Benefits of PCC Patients must • Rate their health care • Judge their health

Benefits of PCC Patients must • Rate their health care • Judge their health care Patients opinions on • What is important to them • How well care was delivered

PCC benefits (continued) The acknowledgement patient knows how well their needs are met Whose

PCC benefits (continued) The acknowledgement patient knows how well their needs are met Whose view determines satisfaction Training of providers Sharing the priority of patient

PCC benefits (continued) Change from authoritative and dictatorship to that of collaboration, partnership, solidarity,

PCC benefits (continued) Change from authoritative and dictatorship to that of collaboration, partnership, solidarity, and empathy Change in the system diminishes the assembly line driven productivity to one that revolves around the patient Help reduce cost in health care Improves the quality of health care

Barriers of PCC Assimilation of boutique and hotel styles like : • Greeters •

Barriers of PCC Assimilation of boutique and hotel styles like : • Greeters • Greenery Confusion in the meaning of PCC Superficial results

PCC Barriers (continued) No improvement in disease although patient is listened to A need

PCC Barriers (continued) No improvement in disease although patient is listened to A need for invitation by providers for patients to be involved Be aware of passive patients

PCC Barriers (continued) Poor communication Language barrier

PCC Barriers (continued) Poor communication Language barrier

Example of PCC The Patient Centered Medical Home (PCMH) is an excellent model of

Example of PCC The Patient Centered Medical Home (PCMH) is an excellent model of PCC

Summary PCC strengthens relationships between patients and their providers

Summary PCC strengthens relationships between patients and their providers

References Epstein, R. M. , & Street, R. L. (2011, March). The Values and

References Epstein, R. M. , & Street, R. L. (2011, March). The Values and Value of Patient-Centered Care. Retrieved from http: //www. annfammed. org/content/9/2/100. full Pines, J. M. , & Meisel, Z. F. (2012, January 23). Concierge Medicine vs. Patient-Centered Medical Homes: Can Better Access to Care Help Reduce Health Care Costs? | TIME. com. Retrieved from http: //healthland. time. com/2012/01/23/does-better-access-to-healthcare-really-help-lower-costs/ Rickert, J. (2012, January 24). Patient-Centered Care: What It Means And How To Get There. Retrieved from http: //healthaffairs. org/blog/2012/01/24/patient-centered-carewhat-it-means-and-how-to-get-there/ Stanton, M. W. (n. d. ). Expanding Patient-Centered Care To Empower Patients and Assist Providers | AHRQ Archive. Retrieved from http: //archive. ahrq. gov/research/findings/factsheets/patient-centered/ria-issue 5/riaissue 5. html The Patient-Centered Medical Home (PCMH) -- Practice Management. (n. d. ). Retrieved from http: //www. aafp. org/practice-management/transformation/pcmh. html