Partner meeting 30 September 2013 P 1 Partner

Partner meeting 30 September 2013 P. 1 Partner meeting 30 September 2013

Agenda Presentation of the results of the BELTUG Member Survey on the priorities of the business market Presentation of the draft 2013 -2014 Activity Plan, discussion on deliverables & content Information on new activities and ambitions Partner co operation 2013 -2014 17: 30 Cocktail, kindly offered by Telenet P. 2 Partner meeting 30 September 2013

Who is BELTUG P. 3 Partner meeting 30 September 2013

BELTUG is the largest Belgian association of ICT managers P. 4 Companies/Organizations are member of BELTUG Participants in BELTUG Activities last year ICT professionals are member of BELTUG – plus 500 V-ICT-OR members (local governments) Qualified entries in the BELTUG database Average yearly growth of the member base between 2008 -2013 Unique Visitors to the BELTUG website / year Partner meeting 30 September 2013

BELTUG is an influential force in the ICT landscape Press appearances in 4 months written positions to Belgian policy makers in 6 months P. 5 Presentations in international fora defending the interests of business ICT users in 6 months: days invested in meeting Ministers, Regulators, EU officials, industry organizations in 6 months Partner meeting e. g. Dublin, Berlin, Brussels, Mexico City, Madrid, Bali, Riga 30 September 2013

BELTUG is a powerful knowledge-sharing platform for ICT professionals Cases on ICT issues presented at BELTUG activities last year Participants in BELTUG’s survey on priorities of business ICT users in Belgium Member activities of BELTUG members declare themselves “satisfied” and “very satisfied” with the return they get from BELTUG activities. Queries launched to the BELTUG member base last year P. 6 Partner meeting 30 September 2013

The BELTUG survey 2013 Priorities of our members N=225 All ICT Decision makers Public V-ICT-OR Private sector ICT service providers N=174 N=59 N=35 N=115 N=51 Overview rankings: see excel sheet P. 7 Partner meeting 30 September 2013

Top 10 issues from the ICT decision makers Mobile security BYOD – BYOA (Applications): risks, legal issues, best practices MDM (Mobile Device Management): best practices & real-life lessons Cloud - Service Level Agreements (SLAs) - Security – Contracts Cloud - Compliance with privacy/data retention legislation Business continuity in the cloud Software license issues Tariff comparisons for mobile data bundles Solutions to limit roaming costs Security on the WAN Deliverables & content to discuss – draft action plan based on brainstorming from BELTUG users P. 8 Partner meeting 30 September 2013

P. 9 Partner meeting 30 September 2013

The draft BELTUG activity plan 2013 -2014 To start: CASES please P. 10 Partner meeting 30 September 2013

Mobile chapter Tracking the evolution of the mainstream MDM solutions + updating the MDM paper BYOD & BYOA issues Legal & fiscal matters Mobile security: 3 main components to address: devices, data/apps, network New security features of Apple i. OS, Samsung Knox and other mainstream mobile platforms and MDMs P. 11 Partner meeting 30 September 2013

Mobile security info service Setup of a fast, web-based “Mobile Security Watch” service? Problem: speed, definition of the filter (not every member is interested in the same info), information quality assurance, know-how, who? Can only succeed on basis of a very clear definition of the sort of info it needs to make available - not just another source causing information overflow Who is going to act as feeder: members, subject matter specialists, partners, academics? Some added value might simply be provided by publishing a number of trustworthy sources of security related information. The BELTUG added value: filtering and aggregation of dispersed security related information P. 12 Partner meeting 30 September 2013

Cloud - SLAs - Security - Contracts Promote checklist "how to choose your cloud provider“ Allen & Overy: role play contract suppliercustomer. What is different compared to negotiations over more traditional products/services? A “reality check” for the cloud contract documents from the EC Cloud Expert group Business continuity in the cloud = contracts and SLAs for all components used in the cloud solution. P. 13 Partner meeting 30 September 2013

Cloud chapter Presentation by Privacy Commission covering their enterprise-related activities Data access in the cloud: legal advise on what to include in cloud contracts, on data ownership, applicable legislation Analysis of existing cloud contracts Migrating to the cloud presentation(s) with cases to underline the possible complexity. P. 14 Partner meeting 30 September 2013

Cloud chapter Cloud service classification: what is available now? Overview of the types of services offered by cloud vendors Security implications of moving applications/data to the cloud Finding the proper balance between level of customisation and affordability/price P. 15 Partner meeting 30 September 2013

Mobile data bundles tariffs Limiting cost of roaming Presentation of new mobile data solutions, VNOs, … Handling private/corporate mobile data How to adapt corporate policies to include private/corporate mobile data use Automating the configuration of mobile devices Mobile index September/March X-changes P. 16 Partner meeting 30 September 2013

Securing the WAN X-change on 10 October Extra X-change Combined with mobile security (network issues) and cloud security International Fitce Conference Cyber Security 6 September Cyber security Conference with Cert. be 24 October Cyber security strategy Government (Off. Di Rupo, FCCU, Febelfin, BELTUG) P. 17 Partner meeting 30 September 2013

Extra? P. 18 Partner meeting 30 September 2013

Software licences Clearly a serious demand by our members for activities on “software licences issues” Mission: Pressure group towards suppliers To inform our members about their rights in case of an audit Exchange of experiences and know-how on how to deal with licences P. 19 Partner meeting 30 September 2013

Software licence issues Decision BELTUG Board 18 September: Start this activity until February Announcement to the members : as a proof of concept Included in the BELTUG membership for the time being Business case to be made Q 1 2014 P. 20 Partner meeting 30 September 2013

Market study Info from BELTUG member Financing: by BELTUG Proof of concept – expensive and risky to be representative for the whole economy Questionnaire: your suggestions are welcome until October 11 P. 21 Partner meeting 30 September 2013

Expert class In-depth sessions at cost (€ 295 members) 3 October: achieving excellence in sourcing 28 November: how to manage your mobile communications P. 22 Partner meeting 30 September 2013

Other topics Data centres: making your own investments/improvements versus outsourcing your data centre Update IPv 6 Monitoring and directing the corporate reputation as projected in the social media: tools/cases Legal aspects of using electronic documents Concerns business users on SIP (workshop + meeting with Agoria ICT) P. 23 Partner meeting 30 September 2013

Lobby Memorandum for Politicians (elections) Meeting with the new BIPT-Council Promotion of our position on tax and social security issues smartphones & tablets BIPT and the business market (market shares and bottlenecks) ASTRID coverage Royal Decree BELTUG/INTUG Position « The economic and social benefits of providing business users with a single market for telecommunications » for the European Commission P. 24 Partner meeting 30 September 2013

P. 25 Partner stakeholders meeting September 2013 BEREC meeting Riga, 2530 September

INTUG Far reaching proposals N. Kroes Importance business services INTUG Position to Commissioner Kroes SLAs for cloud: “reality check”for EC Digital Agenda Assembly Dublin P. 26 Partner meeting 30 September 2013

Partner co-operation P. 27 Partner meeting 30 September 2013

Excel with major BELTUG actions until September 2014 Cases and expertise Every partner: give us your top 3 – suggestions on topics ranked 10 -15 welcome Timing? P. 28 Partner meeting 30 September 2013

BELTUG partnership brings value to your company in diffferent domains - The priorities of the ICT managers - The BELTUG position papers - The BELTUG surveys - Peer-to-peer contacts at partner - Your question through BELTUG and member meetings - Training/knowledge for employees - The BELTUG mobile data index - The BELTUG member fora - Logo visibility in print, on-line and media channels - Logo visibility at events - Discounts on Kanaal Z TV channel - E-mailing to BELTUG member base - User cases / presentation on expertise domains at BELTUG events - Invite your customers to BELTUG activities - Taylor made cooperation - Meetings at your premises P. 29 Partner meeting 30 September 2013

P. 30 Partner meeting 30 September 2013

P. 31 Partner meeting 30 September 2013