PART THREE Interviewing Copyright 2002 by The Mc

PART THREE Interviewing Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

C h a p t e r 6 Principles of Interviewing Chapter Summary ©Planning the Interview ©Conducting the Interview ©The Ethics of Interviewing ©Sample Interview Plan Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

3 Planning the Interview “There are many kinds of interviews, each of which requires some special skills. However, many common principles apply to planning and conducting most interviews. ” ––Communicating at Work Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

4 Planning the Interview ©Define the Goal ©Identify and Analyze the Other Party ©Knowledge Level ©The Other’s Concept of Self ©Your Image ©Attitude ©Prepare a List of Topics ©Choose the Best Interview Structure Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

5 Planning the Interview Differences Between Highly Structured and Non-structured Interviews Highly Structured Interview (Direct) © Usually takes less time © Easier for interviewer to control © Provides quantifiable results © Requires less skill by interviewer © Low flexibility in exploring responses Non-structured Interview (Indirect) © Usually takes more time © More difficult for interviewer to control © Results more difficult to quantify © Requires high degree of interviewer skill © High flexibility in exploring responses Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

6 Planning the Interview Consider Possible Questions ©Open Versus Closed Questions ©Factual Versus Opinion Questions ©Primary and Secondary Questions ©Direct and Indirect Questions ©Hypothetical Questions ©Leading Questions Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

7 Planning the Interview Arrange the Setting ©Time ©Place Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

8 Conducting the Interview Opening ©Greeting and Building Rapport ©Orientation ©Explain the Reason for the Interview ©Explain What Information is Needed and How it Will Be Used ©Mention the Approximate Length of the Interview ©Motivation Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

9 Conducting the Interview Body ©Responsibilities of the Interviewer ©Control and Focus the Conversation ©Listen Actively ©Use Secondary Questions to Probe for Important Information ©The Interviewee’s Role ©Give Clear, Detailed Answers ©Correct Any Misunderstandings ©Cover Your Own Agenda Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

10 Conducting the Interview Closing ©Review and Clarify the Results of the Interview ©Establish Future Actions ©Conclude with Pleasantries Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

11 The Ethics of Interviewing Obligations of the Interviewer ©Make Only Promises You are Willing and Able to Keep ©Keep Confidences ©Allow the Interviewee to Make Free Responses ©Treat Every Interviewee with Respect Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

12 The Ethics of Interviewing Obligations of the Interviewee ©Don’t Misrepresent the Facts or Your Position ©Don’t Waste the Interviewer’s Time Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

13 Sample Interview Plan Steps for Planning an Interview ©Analysis and Research ©Set Goal ©Choose Interview Strategy ©Develop Topics and Questions Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

C h a p t e r 7 Types of Interviews Chapter Summary ©The Information-Gathering Interview ©The Employment Interview ©The Performance Appraisal Interview Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

15 Types of Interviews ©Behavioral ©Informational ©Panel/Board ©Survey Interviews ©Diagnostic Interviews ©Research Interviews Collect Background Information Define Interview Goals and Questions Choose the Right Interviewee Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

16 The Employment Interview Pre-Interview Steps ©Conduct Background Research ©Develop a Personal Network ©Contact Potential Employers ©Prepare for Possible Interview Formats Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

17 The Employment Interview The Importance of Personal Contacts in Looking for a New Job “It isn’t what you know, it’s who you know” is certainly true when it comes to getting a job. Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

18 The Employment Interview During the Interview ©Dress Appropriately ©Know the Organization and the Job ©Prepare for Important Questions ©Respond to the Employer’s Needs ©Be Honest ©Emphasize the Positive Continued. . . Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

19 The Employment Interview During the Interview ©Emphasize the Positive ©Back Up Your Answers with Evidence ©Keep Your Answers Brief ©Have Your Own Questions Answered ©Rehearsing an Interview Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

20 The Employment Interview Post-Interview Follow-Up ©It demonstrates common courtesy. ©It reminds the employer of you. ©It gives you a chance to remind the interviewer about important information. ©It can correct any misunderstandings. ©It can tactfully remind the interviewer of promises made. Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

21 The Employment Interviewing and the Law: Techniques for Answering Unlawful Questions ©Acceptance Without Comment ©Acceptance With Comment ©Confrontation ©Rationalization ©Challenge ©Redirection ©Refusal ©Withdrawal Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

22 The Performance Appraisal Interview Definition and Importance ©Letting the Employee Know Where He or She Stands ©Developing Employee Skills ©Improving Employment Relationship ©Helping Management Learn the Employee’s Point of View ©Counseling the Employee ©Setting Goals for the Future Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

23 The Performance Appraisal Interview Styles of Appraisal Interviewing ©Tell and Sell ©Tell and Listen/Listen and Tell ©Problem Solving Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

24 The Performance Appraisal Interview Steps in the Appraisal Process ©Review Progress ©Discuss Successes, Problems, and Needs ©Feedback Should be Accurate ©Feedback Should be Relevant to the Job ©Set Goals ©Review and Respond to the Written Record Copyright © 2002 by The Mc. Graw-Hill Companies, Inc. All rights reserved.