Part I Elementary Console Training Topics Covered n

Part - I Elementary Console Training

Topics Covered n n n n Role of UTS console Working map of UTS Introduction to UTS connectivity Area of Departments UTS console utilities and their functionality Method for problem solving and analyzing Challenges with UTS Practical on dumb terminal and thin client

Role of NWR UTS Console n n n Monitoring Trouble shooting Maintenance MIS Report Co-ordination Staff counseling and training.

MONITORING n n n Working of locations More counters needed Generation of reports for location

Trouble shooting n n h/w failure Application failure Communication equipments failure Power failure

Maintenance n n n Taking regular back up of database for handling emergencies/future reference Addition/deletion of routes/terminals/users Maintenance of database of each location Testing of new features for release Maintenance of h/w & communication equipments

MIS reports n n Generation of MIS reports Making reports as required by management form time to time

Co-ordination n n With maintenance agencies for h/w such as printers, terminals, mux, modems etc. With CRIS regarding generation of reports, improvements required in application

Staff counseling and training n n n Training of staff in handling h/w & other equipments Training of staff of new location on application Guiding staff having trouble in handling UTS

Working Map of UTS S&T CRIS User Electric CMC UTS Console User HCL User Spice. net Other Departments User

UTS connectivity Router User Switch T. S. server T. S. Router Switch User

Area of Departments CRIS n n (Smooth functioning of UTS application) Reports ( Daily, Periodic, Monthly, MIS etc. ) Database ( Route online, location addition, station addition) System Admin ( Slow ticketing problem if network is OK , system hanged etc. ) Thin Client (configuration, log corrupt, sql server not connected, database corrupt, reports, synching, login problem etc. )

Other Departments area S &T responsible for Smooth functioning of networking (Channel down, Channel Error, Mux, Modem Problems etc. ) Electric responsible for power supply, UPS related problems etc. Spice. net responsible for hardware issues as keyboard, printer, monitor etc. HCL responsible for terminal server related issues CMC responsible for thin clients hardware related issues.

UTS Console utilities and their functioning n n n utscon account Details of Operator, terminal, location etc. Reports(daily, Periodic, Monthly etc). Practical on dumb terminal utsmiswr account NWR MIS report Practical on dumb terminal

Method of problem solving n n n n Listen the problem properly Note the problem completely First of all analyze and solve the problem on own end. And then reporting the unsolved problem to concern department Tracing the reported problem Preparing the document of unsolved problems and hand over to reliever Good communication

Challenges with UTS n n n 24 x 7 Monitoring of working of system for trouble shooting. Good networking and communication facility with stand by channels. Robust application providing continuous ticketing.

Thank You