Paradigm Shift in Technology Ecosystem Impact on TestingChallenges

Paradigm Shift in Technology Ecosystem Impact on Testing-Challenges & Opportunities Amitabh Parmar Amitabh_Parmar@dell. com Cloud Computing 1 Confidential As-a-Service Models Virtualization Dell Services

Dell Services Helping Customers Succeed #1 FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION (TBR) LEADER 7 IN DEVELOPMENT OF ADVANCED SUPPORT AND CLOUD SERVICES #1 IN IT SERVICES FOR HEALTHCARE PROVIDERS WORLDWIDE TEAM MEMBERS SUPPORT: MANAGE: 12. 8 M CLIENTS 1. . 4 M SERVERS & STORAGE SYSTEMS 2. 5 M+ CLIENTS 36 DATA CENTERS 60 (GARTNER) OF CONSULTING SERVICES Confidential 43, 000+ MULTIPLE INDUSTRY LEADING KNOWLEDGEAND DOMAIN-BASED SERVICES COMPLETE SUITE 2 GLOBAL COMMAND CENTERS Saa. S: 10 K+ CUSTOMERS 6. 2 M+ SEATS TECH SUPPORT CENTERS ACTIVE IN ~90 COUNTRIES Dell Services

Broad Portfolio Applications Business Process Consulting Infrastructure Business IT Managed Services Cloud / Xaa. S Healthcare Government Education Retail Support Config. & Deploy Industry Focus Financial Services Web 2. 0 Manufacturing Travel Transportation Logistics Global Delivery On-Site Regionally Centralized Globally Delivered Account management IT and business consulting Systems integration Hosting / VDI / Managed virtual client Business continuity/ disaster recovery Data management Network/Security operations center Applications/Business process services Saa. S / Iaa. S 3 Confidential Dell Services

Dell Services Testing Practice Overview Service Coverage Service Maturity Solution Accelerators Application Modernization Custom Applications Business Intelligence Enterprise Applications Industry Applications • Application rationalization • Legacy modernization • Re-engineering • SOA • Web Development • Thick / Thin Client • Legacy systems • SOA • Web 2. 0 • Data warehouse • ETL • Data Quality Management • Dashboards • Reporting • Analytics • Enterprise Resource Planning • Product Lifecycle Management • Supply Chain Management • Hospitals • Physician Groups • Insurance • Financial Services • Banking • Logistics • 10+ years of experience in providing independent testing services to clients across industries • 2000+ dedicated testing associates globally • Wide portfolio of services for functional and non functional testing across industry domains • Universal Test Automation Framework (UTAF) • Automation scripts for testing generic features of web based applications • Utilities to optimize tool functions • Dedicated Centers of Excellence for Automation and Non Functional Testing Technical Competency 4 Confidential • Expertise in major commercial and open source testing and test management tools • Front end and back end testing Dell Services

Testing Services Portfolio • Financial Services – Retail Banking Test Process Assessment Managed Services (Test Factory Model) Load and Performance Testing – Investment Banking and Capital Markets SOA Testing Performance – Insurance • Strategic Test Consulting Healthcare Testing and Optimization – Provider – Payer – Supply Chain • Commercial Group – Travel, Logistics and Transportation Accessibility Testing Domain Specific Services Specialized Services Generic Testing Services – Telecom, Mobility and Entertainment Confidential Security & Penetration Testing Compliance/Regulatory Testing Test Environment Management Mobile Application Testing Product Testing 5 Test Automation Custom Mobile Device Certification Application Testing Dell Services

IT is undergoing a seismic shift Application & workload efficiency redefined From To • Custom & Enterprise workloads redefined by hyper scale economics • Highly-scaled, x 86, virtualized environments • Enterprise apps migrate to public, private & hybrid clouds • Tiered storage embraces the cloud • Flexible services runs remaining infrastructure • Billions of end-points • Millennials challenging IT • New form factors redefine apps 6 Confidential Dell Services

Pain Points Traditional Computing Models Lack of alignment between Business & IT capacity planning Infrastructure SILOs across LOBs Fixed vs. Variable Cost Financial Perspective Traditional Data Center Cloud Computing (public) Expenditure type Capital expenditure (capex) Operating expense (opex) Cash flow Servers and software purchases upfront Payments are made as the service is provided Financial Risk Entire financial risk is taken upfront, with uncertain return Financial risk is taken monthly and is matched to return Income statement Maintenance and depreciated capital expense Maintenance expense only Balance sheet Software and hardware carried as a long-term capital asset Nothing appears on the balance sheet 7 Confidential Dell Services

Challenges faced by IT Services vendors & Customers People • Premium on skilled resources • Inability to leverage teams/resources • Capability upgrade of the resource pool • Testing in silos – Need for a centralized test organization 8 Confidential Costs Technology • Increasing costs and efforts • Unit based pricing • Yesterday’s value adds are today’s norms • Open source vs. closed • Services on Demand • Lack of mature estimation models Delivery Model/ Customer • Scalability • Increasing customer expectations • Partnership approach – risk and reward • Managed services Dell Services

Opportunities in Testing on virtualized environment Testing on cloud Saa. S testing Compatibility testing and remediation – Windows 7/IE 8 transition BI-DW testing SOA testing Desktop image optimization/performance testing 9 Confidential Testing of web 2. 0 applications across form factors Dell Services

Characteristics of Cloud Services Provider Consumer On-demand, self service Rapid access and control Highly automated provisioning Quick time-to-implement Volume and economies of scale Low cap-ex Billing, metering, variable pricing Pay as you go Location independent availability Ubiquitous network access Policy-driven management Service level agreement Security for access and data Trust 10 Confidential Dell Services

Cloud Computing models Target: End users SOFTWARE AS A SERVICE PLATFORM AS A SERVICE CLOUD COMPUTING INFRASTRUCTURE AS A SERVICE • Collaborative applications • Content applications • Enterprise resource management ERM), customer resource management (CRM), supply chain applications • Operations and manufacturing applications • Engineering applications Target: Developers • • App development software Databases & server middleware Enterprise portals Customer-created applications Target: Developers, System Admins • Customer-selected operating systems, virtualization, and file systems • Servers, storage, and networking Source: Clouds and Beyond, Frank Gens, IDC, 2009 11 Confidential Dell Services

Potential Benefits and Concerns Private Cloud • Control over security, data, availability • Investment protection • Legacy integration 12 Public Cloud • Minimal capital requirements, no upfront risk/commitments • Agility • Efficiencies of vast scale • Capex still required • Security • Agility • Regulatory concerns Confidential Dell Services

However you define the cloud, we believe: Traditional Virtualized Private Cloud Public Cloud Today t yc c d a lo 1. Building on Virtualization W k or le fe Li M an ed en em ag lli Bi s ge a Us Ba ce vi r Se lf- Se g ar Ch / ng k ac b e e al rt o P ic Re g P so m na Dy c ur lin o o n io at … 3– 5 Years from now tr s he rc O 2. Greenfield Solutions 13 Confidential Dell Services

Dell delivers uncompromised solutions to meet our customer needs globally Open means solutions that are flexible and don’t lock customers in, although may be based on unique Dell technology No Lock-In 14 14 Dell Confidential Capable Affordable Capable means solutions that have innovative, even surprising, functionality that meets customer needs Affordable means solutions that customers can acquire and manage within their financial reality and reflect Dell’s pragmatic DNA Expect the Best Sensible Approach Dell Services

Building Blocks: Virtualization Given the challenges most enterprises face, one of the best paths to the cloud is virtualized infrastructure. Traditional Virtualized Application App App OS OS Hardware Virtualization Private Cloud Public Cloud VM VM VM Company A VM VM Company B VM VM Company C VM Hardware Source: Based on Goldman Sachs Research 15 Confidential Dell provides highperformance virtualization platforms, software and services Dell Services

Virtualization is Mainstream • Virtualization market will grow to $15 B+ by 2010! • More than three-quarters of all companies with 500+ employees today are deploying virtual servers. • Customer satisfaction is high • Survey respondents currently using server virtualization technologies report that they expect 45% of new servers purchased next year will be virtualized. • More than 50% of all virtual servers are running production level applications, including the most business critical workloads • Source: IDC 16 Confidential Dell Services

Using Virtualization in Testing • Enable More Testing With Existing Resources • Multiple applications and operating systems can be supported within a single physical system • Computing resources can be pooled and allocated based on business needs • Instant Test Sandboxes • Virtual machines are completely isolated from the host machine and other virtual machines so if a virtual machine crashes, all others are unaffected • Data does not leak across virtual machines and applications can only communicate over configured network connections • Centralized Configuration Management • Standardized virtualized hardware is presented to the application to ensure compatibility 17 Confidential Dell Services

Virtual Lab Automation • • • • 18 Self-service provisioning Enables multiple test organizations to share pool of test resource capacity Monitoring, allocation and adjustment of capacity as needed Detailed reporting on lab usage and tracking Collaboration and workflow Browser access from work, home, offshore locations Multiple deployment instances of the same test configuration without conflict Resource scheduling and capacity planning Snapshot environments to rapidly collaborate and resolve defects Integration with Test Automation tools Request specific configurations from within test scripts Enables fully automated test cycles Allows standardized deployment of testing tools Confidential Dell Services

Embrace New Technologies. Build Competencies. Succeed. Thank You. Dell Services