Panasonic Service Program April 1 2009 Panasonic Service

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Panasonic Service Program April 1, 2009

Panasonic Service Program April 1, 2009

Panasonic Service Program • Objectives – Comprehensive service offering that includes on-site service contracts,

Panasonic Service Program • Objectives – Comprehensive service offering that includes on-site service contracts, exchange and depot warranty upgrades and professional services – To provide the complete, single-source solution for the customer that offers a robust array of revenue opportunities for the reseller and Panasonic • Why Panasonic Service? – Brand Awareness - #2 Brand in the world – One stop shopping – Comprehensive program – customizable to your customers needs – Opportunity = Revenue – for both the VAR and You!

Panasonic Service Program • Standard Warranty Upgrades – Advanced Exchange in-Warranty – Advanced Exchange

Panasonic Service Program • Standard Warranty Upgrades – Advanced Exchange in-Warranty – Advanced Exchange Post-Warranty – Depot Repair in-Warranty – Depot Repair Post-Warranty • On-site upgrades – 1 to 3 year next business day in-warranty – 1 to 3 year next business day post-warranty – 1 year same business day (4 hour) in-warranty – 1 year same business day (4 hour) post-warranty – 1 year 24/7 in-warranty – 1 year 24/7 post-warranty – 1 month co-terminus in-warranty – 1 month co-terminus post-warranty

Panasonic Service Program • Professional Services – End-user Training – Installation services – Inspection

Panasonic Service Program • Professional Services – End-user Training – Installation services – Inspection services – Single event PM service – Depot repair (estimates provided, Time and Material pricing)

Panasonic Service Program • Simple Workflow – Customer order SKU from distributor – Distributor

Panasonic Service Program • Simple Workflow – Customer order SKU from distributor – Distributor provides POS data to PCCNA • POS Data must include Customer Name, Contact Name, Site Address, Model number, serial number and date of sale.

Panasonic Service Program • Advanced Exchange Contract – When determined that product needs repair,

Panasonic Service Program • Advanced Exchange Contract – When determined that product needs repair, a comparable unit is sent to the customer overnight shipping. The customer has 7 days to ship the original unit back. • Depot Repair Contract – When determined that the product needs repair, shipment is arranged to send the unit to Serv. Right for repair. It is repaired and returned within 5 business days. • On-site repair Contract • All on-site contracts include: 2 PMs, parts, labor and travel. Consumables are the responsibility of the user. – Next Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays, between 8: 00 AM and 5: 00 PM. Response time is 8 business hours. – Same Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays between 8: 00 AM and 5: 00 PM. Response time is 4 business hours. – 24/7 – Service is provided 24 hours a day, 7 days a week, excluding holidays. Response time is 4 hours. • In-Warranty – A service contract that is purchased within 90 days of the purchase of the main unit. . • Post-Warranty – A service contract that is purchased 91 days or later than the purchase of the main unit.